First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Inventory
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Deleting an Account
Accounts in Vacation Mode
Billing Parameters Detailed Breakdown
Building a Data Service
Delinquency Billing Best Practices
General Ledger Codes: Overview
Setting up Bank Account & Credit Card Processors
Payment Reversal vs Refund vs Voiding
Setting up Email Domain
Triggered Emails: Setup
Call Logs: General Best Practices
Using the Mass Email Tool
Email Messages: Example Content
Setup of Inventory: Manufacturers, Categories, and Assignees
Getting Started with Inventory as an Administrator
Inventory Creation: Models, Fields, and Deployment types
Adding and Assigning Inventory Items
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Jobs and Scheduling: Overview
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
RADIUS: Building Reply Attributes
Data Usage Available Methods
MikroTik: Creating a Self-signed Certificate for use in API-SSL
RADIUS: Build-Out & Integration with Sonar
Network Sites: Overview
Building RADIUS Groups
Building Address Lists
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
How to Best Use Global Search
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
API Calls Using Third Party Applications - Personal Access Tokens
Customizing your Customer Portal
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticket Groups To Consider
Using Parent Tickets
Working With the Sonar Team & Additional Resources
Table of Contents
- All Categories
- Working With the Sonar Team & Additional Resources
- The Sonar Forum
Updated by Saied Ahadi
The Sonar forum is a place for customers of Sonar to come together to share their ideas, discuss Sonar features, and to talk about Sonar and other WISP technologies.
How to Use the Forum
Navigate to Sonar.community - this is where you will be able to see the latest posts that were made.
The Sonar forum is broken into 4 categories:
- Support: Post topics here requesting or offering support regarding Sonar, network setup or other items related to Sonar implementation.Please note that any posts here are community based and, unless posted by a member of the Sonar team, are not official support.
- General Discussion: Post topics here that don't fit any other category.
- Releases: This category will contain change logs and commentary on Sonar releases.
- Off Topic: Post any topic that is not Sonar or industry related here.
To search for a topic you are interested in, click on the magnifying glass on the right hand side and start typing; any related results will be shown in the result page. Clicking on one of the results will take you to that specific page.
It is within here that you have the option to reply to a post. You can either reply to the entire post or reply to a specific person who was involved with that post.
If you would like to submit your own post, you can do so by clicking on the "Log In" button located in the top-right corner.
Once you are logged in you will be able to create your own posts on the forums. To create your own post click "New Topic". From within here you will be able to define what the topic should be called and also in which category it should be posted.
You also have the option to bookmark, share, and flag certain posts by clicking the appropriate button from the bottom of your screen.