Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Overview Customization
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Archiving an Account: Overview
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Disconnecting an Account
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes & Tasks: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview and Use Cases
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Call Logs: General Best Practices
Communications: Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
RemoteWinBox - Integration with Sonar
The Sonar Field Tech App
Tower Coverage Integration: Overview
Vetro FiberMap Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Network Inventory: How-to & Usage Guide
Segmentable Inventory: How-to & Usage Guide
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow Integration: Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Using Sonar DataConnect to Connect BI Applications with Your Sonar Instance
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Multi-Factor Authentication: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Monthly Statement: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Overview
Frequently Used Terms
Getting Your Data into Sonar
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Main Menu: Overview
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Table of Contents
- All Categories
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- July 2024 - Archived Release Notes
July 2024 - Archived Release Notes
Updated
by Kristen Fiddes
07/31/2024 13:46 CDT
Bug Fixes
- Rectified an error that prevented users from accessing Reports
07/30/2024 18:50 CDT
Improvements
- Introduced a new column to the RADIUS Session History table that reflects the 'Called Station ID'
Bug Fixes
- Resolved an issue that prevented some sonarPay fees from syncing successfully
- Corrected an error where the 'Fix Errors And Resend' button within 'Print to Mail Batches' rerouted users to the 'Accounts' page
- Fixed an issue that allowed two RADIUS servers to be enabled simultaneously
- Rectified an error that caused FiberMap plans to be removed unexpectedly when multiple Vetro FiberMap integrations were enabled
- Corrected an error where the 'Linked FiberMap Plans' button within a Network Site management page rerouted users to the 'Accounts' page
07/23/2024 18:37 CDT
Improvements
- We've enhanced our billing queue to more efficiently process billing and autopay transactions, ensuring timely autopayments on billing days
- We've added new message triggers to assist with CPNI best practices:
- A contact's password is changed
- An account address is changed
Bug Fixes
- Fixed an issue where DHCP leases to dynamic addresses remained after the MAC was assigned to a new static address
- Resolved a problem that caused some cost calculations for SMS messages to be inaccurate
- Rectified an issue that prevented users from creating Personal Access Tokens via their profile
- Fixed an issue where users were unable to click on 'Submit' in the 'Clone Job' modal
- Corrected a flaw that removed the account name from the tab title when users navigated to areas such as 'Billing' or 'Tickets' within an account
07/16/2024 18:43 CDT
Bug Fixes
- Solved an issue that prevented assigning a DID to an account service if the voice service had been disabled at the instance level
- Corrected an error that caused non-Sonar provisioned services in SMx to be erased upon re-provisioning through Sonar
- Fixed an issue that triggered an unintended block deletion prompt when pressing 'delete' or 'backspace' in the invoice template name field
07/08/2024 20:09 CDT
New Features
- We've launched our Future Serviceable Addresses feature, allowing you to schedule a target date for a new or current subscriber to take over a currently assigned serviceable address. This feature also includes the ability to schedule jobs at the future serviceable address.
To read more about this new feature, please refer to our knowledge base documentation here - Voiding for sonarPay payments is now separate from refunding; these payments are tracked explicitly, similar to refunded payments
To read more about this update, please refer to our knowledge base documentation here
Improvements
- The Refund workflow has been enhanced—users must now first process a reversal, after which a new modal will appear immediately to process a refund (or a void)
To read more about this update, please refer to our knowledge base documentation here - Enhanced the permalinks for tabs so refreshes and navigating back/forward will allow users to return to the same tab
- Updated the Avalara tax definitions available in instances
Bug Fixes
- Resolved an issue where large batches of mass emails would fail to send all emails
- Corrected the error messaging for malformed and/or invalid queries
- Fixed a bug where attempting to process a payment <$5.00 would prompt an error that would then persist once the amount was increased to be >$5.00
- Resolved a bug that prevented invoices being created if there were only $0 services invoiced
- Addressed an issue with long service names and taxes not rendering correctly on an invoice transaction page
07/02/2024 19:08 CDT
Bug Fixes
- Fixed a bug that allowed two data services to be active on an account when one was added through job completion, causing provisioning conflicts
- Corrected the field behavior for creating or editing an Active Directory Auth0 integration; the 'IPs' field now only displays when both 'Cert Auth' and 'Kerberos' are checked
- Resolved an issue where services with long names would break the row layout on an invoice created with our Invoice Template featureNote: Our Invoice Template feature is not yet available for everyone and instead is accessible to those beta testing only - for this reason, you should not see any changes to your Sonar environment.