Table of Contents

August 2025 - Archived Release Notes

Kristen Fiddes Updated by Kristen Fiddes

08/26/2025 19:35 CDT

New Features

  1. Direct Messages to Accounts allows users to send one-off emails and SMS directly from the Account Overview or Contacts page, using saved messages for speed and consistency, and automatically creating tickets if the customer replies.

    To read more about this feature, click here.

Bug Fixes

  1. Resolved an issue where duplicate service mappings could be created with the Calix SMx integration.

08/19/2025 19:35 CDT

Improvements

  1. Updated sonarPay Canada to support future processing capabilities for American Express.
  2. Added preliminary support for running the Poller on Ubuntu 24.04 LTS.

Bug Fixes

  1. Refined Calix SMx provisioning to address conditions that could've caused provisioning to fail or be delayed.
  2. Resolved an issue where fields were missing, preventing the creation or editing of Triggered/Mass Messages and Batch Payments.
  3. Resolved an issue where Anchor/Linked Billing Defaults could not be created.

08/12/2025 18:42 CDT

Improvements

  1. Added IntegrationFieldMapping and CalixCloudSetting models to allow for reporting against them in Reports and DataConnect.
  2. Added additional backend support in preparation for flexible billing periods.
  3. Improved the Create/Edit Billing Default and Edit Account Billing Parameters modals to make configuration steps clearer and more intuitive.

Bug Fixes

  1. Resolved an issue that prevented the Data Service and Data Usage cards from loading on the Account Overview page.
  2. Resolved an issue that prevented non-data services being added to an Account if a data service already existed and the Allow multiple data services for accounts system settings was enabled.

08/05/2025 21:50 CDT

New Features

  1. Introduced support for assigning dual data services to a single account; this feature allows for flexible configurations like redundant service setups with separate usage tracking, all billed under one invoice.

    To read more about this feature, click here.

Improvements

  1. Added backend support in preparation for flexible billing periods.

Bug Fixes

  1. Resolved an issue where name overrides on voice services did not appear correctly on invoices.
  2. Resolved an issue where the CSV import of inventory items incorrectly counted the header row toward the item limit.
  3. Resolved an issue where job types allowed multiple data services to be selected, which could lead to unexpected service assignment behavior when successfully completing a job.
  4. Resolved an issue where VETRO V3 integration syncs could intermittently fail when importing plans.
  5. Resolved an issue where the next bill date for expiring services on initial invoices was set one month later than the service's billing frequency.

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