Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
Using Sonar's FCC Broadband Label Generation Tool
CPUC Fixed Broadband Deployment by Address
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
How Sonar Prorates Billing
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Using Outbound SMS
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Auth0: Overview
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay: Token Migration Process
sonarPay Chargebacks & Disputes: Overview
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
New Client Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
- All Categories
- Working With the Sonar Team & Additional Resources
- The Sonar Status Page
The Sonar Status Page
Read Time: 6 mins
The Sonar Status page is used to relay information and provide updates around Sonar's uptime/downtime, system metrics, as well as both ongoing and past incidents. This article will provide details on the information and actions you can access from this status page along with how you can set yourself up to receive automatic updates for incidents.
The Sonar status page is available here: https://status.sonar.software/
Current Status Page
The Current Status page is the first screen you will land on when accessing https://status.sonar.software/. It contains a few different sections which are discussed in more detail below.
Subscribe to Updates
Subscribing to updates is a great way to ensure you are kept in the loop for any outages or interruptions that come up and for corresponding updates as the team works to identify and resolve the root issue. There are several different ways that the updates can be sent out, such as email, text message, Slack, or webhooks - simply click the "Subscribe to Updates" button on the main screen, select the notification method, complete any necessary fields (if applicable), and you're all set!
Each option available will provide details on the events you will be notified of when subscribing.
Active Incidents
If there are no ongoing incidents, the current status screen will appear with an "All Systems Operational" message, as can be seen below.
If, however, there is an ongoing incident, details about the incident will be displayed here instead, as can be seen in the image below.
There will be a banner across the top of the incident that provides the incident name (which is "Database error" in the example image above) and a button to "Subscribe" to updates for this specific incident. Although we recommend subscribing to all general updates, you can subscribe to updates for just specific incidents via email and/or text message - simply click "Subscribe", fill out any necessary fields, and you'll receive email notifications when incidents are updated and text message notifications whenever Sonar creates or resolves an incident.
Clicking on the incident name in the banner will also open a new page where you can view all details for that particular incident, including what the incident affects within Sonar.
Uptime
A little further down on the main status page you will find a record of Sonar's uptime/downtime for the last 90 days. Each vertical bar represents a day in the last 90 days and hovering over each one will provide additional details for that day. Green indicates no downtime, grey means no data exists for that day, and yellow/orange will be used to indicate some sort of event/issue.
By clicking on an individual bar, or by expanding either of the "Exposed Services", "Backend Services", or "Third Party" groups, you will see the uptime/downtime for any child components that make up that group.
Using the image below as an example, the Exposed Services group contains the following child components: Web Application, GraphQL API, and Netflow Processors. Hovering over the "?" icon next to each child component will provide further details on that component.
Historical Uptime
The uptime for the last 90 days will be displayed within the current status screen, but historical uptime data outside of these 90 days is also available by clicking the "View historical uptime" link at the top of the uptime segment.
By clicking this link, you'll be taken to the Historical Uptime screen where you can further inspect uptime data via a calendar view. The dropdown can be used to filter the uptime data to just specific groups or child components/services, and the date toggle allows you to go further back in time than just the last 90 days. Hovering over the squares within a month will provide additional details for the uptime on that specific day as well. Each day will also appear as a color, similar to the individual bars for the uptime on the current status screen, with green indicating no downtime, grey indicating no data for that day, and yellow/orange indicating some sort of event/issue.
System Metrics
Below the uptime stats on the Current Status screen, you'll find a section dedicated to system metrics that includes data for HTTP response time and GraphQL API response time. By default, it will show the data for the day, but you can toggle the graphs to see past data by using the "Day", "Week", or "Month" options in the top-right corner. Hovering over the "?" icons next to the graph titles will provide details about what this data is referring to.
Past Incidents
The last segment, at the bottom of the current status screen, is a section dedicated to past incidents and their details. Each day will have an entry and indicate whether there were no incidents reported, or provide the details for the incident if one occurred.
Incident History
The incidents displayed in the Past Incidents section will be the most recent, but you can also view historical data for incidents previous to this point in time. At the very bottom of the Past Incidents section, you will see the link to "Incident History" - this will take you to the screen for the historical incident data.
The Incident History screen will provide details for any outages or disruptions that happened in the past, organized by month - this will include any planned or scheduled maintenance as well. The incident history for the last 3 months is displayed by default, but through the date toggle in the top-right, you can change this to view historical incident data for further back in time.
For any incident that appears on the Incident History screen, you can obtain further details for it by simply clicking on the name of the event. This will take you to a new screen where data for just that specific incident can be viewed.
For example, after clicking on the incident name "[Scheduled] Postgres Maintenance" (in the above image), we are taken to a new screen where we can view all of the details for this specific event (pictured below).