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How Sonar Bills Your Instance

Mitchell Paul-Soumis Updated by Mitchell Paul-Soumis

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Billing will start shortly after gaining access to your Sonar instance. New customers are charged a $1,500 Instance Activation Fee upon instance creation and agree to a 12-month term. The first month will be prorated and customers are billed on a monthly basis moving forward.

Charges on each bill shall be determined based on the peak number of active subscribers in existence in the Sonar System during the prior month. For example, if you have 200 active subs on the 25th of the month but 195 by the end of the month, you will be billed for 200 subscribers on your invoice for the following month.

An active customer is defined as a customer that meets one of the following conditions:

  • has an active account status
  • has a device or authentication information associated with their account that allows for service provisioning or monitoring
The minimum charge for Sonar is $249.95 per instance.

For an in-depth breakdown of the cost, information on what the price includes, or to try out our interactive price calculator, navigate over to our Pricing page on the Sonar website.

There is a $150 reconnection fee for any instance that has been shut down due to non-payment and needs to be turned back up.

Detailed Reporting

By navigating to the Reports dashboard, scrolling down to the Financial section, and selecting the Sonar Billable Accounts report, you are able to view, filter, and download detailed information on the billable accounts within your instance.

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