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Sonar Billing: Overview

Jennifer Trower Updated by Jennifer Trower

Read Time: 4 mins

Sonar Billing offers the ability to update your credit card information with Sonar, view previous transactions, access invoices for both your instance fees, and your Print to Mail and SMS transactions.

Permissions

In order to view Sonar Billing within your instance, the corresponding role permissions must be enabled first. Please take a moment to review these permissions, and ensure that the relevant roles have them added before proceeding.

If you're a Super-Admin of your Sonar instance, no permission changes are required for your account. For more information on Roles and Permissions overall, please review this linked article.

Navigate to Settings > Security > Roles and either choose to edit an existing Role or create a new Role. When the next page populates, locate the permissions reflected in the screenshot below and enable whichever ones are applicable to that Role.

Overview

The information displayed on the Overview page of Your Sonar Account will depend on a few variables:

  1. The information displayed underneath Payment Details depends on whether you've previously set a credit card to autopay for your instance fees. If you have added a credit card through our team, but declined to set it to autopay, the card will not display here.
  2. The Print to Mail section reflects any available funds; this amount is separate from any upcoming instance fees. If not enabled, you have access to set up this option by selecting “View Print to Mail settings”. For more information on Print to Mail, please review this linked article.
  3. The SMS section reflects any available funds; this amount is separate from any upcoming instance fees. If not enabled, you have access to set up this option by selecting “View SMS settings”. For more information on SMS, review the SMS Notifications and Using Outbound SMS articles.
  4. Recent Transactions provide a brief snapshot of the latest transactions regarding your instance, Print to Mail, and SMS. To view a list of all transactions, simply navigate to the Transactions tab in the column to the left.

Payment Details

This section allows you to manage your credit card that is associated with your Sonar billing. If you haven't provided a credit card, or need to adjust it or even replace it, you can do so in this section.

Adding a Credit Card

To add a credit card to your Sonar billing, you would click Add Credit Card under the Payment Details section, and input the applicable card details. Once added, the card is automatically set to Autopay and is ready to be used for invoice payments and Print to Mail or SMS transactions.

Updating a Credit Card

Under the Payment Details section, click the Edit button within the credit card image. This will open a new window allowing you to modify the card.

Edit Credit Card Window
This window provides you the access to update the Card Number, the expiration Month and Year, the CVV code, Cardholder Name, and Billing Address that is associated with the credit card on file. Once you've completed your changes, clicking the Submit button will save the card on file.

Editing the information on your credit card will create a new card on your account and automatically enable autopay. Autopay cannot be disabled through your instance. You must contact support or your CEM to remove autopay.

Invoices

Navigating to the Invoices tab, in the column to the left, displays your instance invoices and any created for Print to Mail or SMS transactions. Each line item displays the invoice number and some basic details about the invoice, such as the date and amount; you're able to save a further breakdown by clicking Download Invoice on the corresponding line item.

To view the details of a particular invoice, click on the invoice number (located under the ID column) – doing so will expand the selected invoice and provide further details.

For more information on how Sonar bills your instance, please review this linked article.

Transactions

The Transactions tab provides a full view of all transactions processed for your instance and the Print to Mail or SMS features. With each line item, you're able to identify the date the transaction took place, the transaction title and the total amount processed.

To view the details of a particular transaction, click on the transaction's date (located under the DATE column) – doing so will expand the selected transaction and provide you with additional inner tabs that you can cycle through.

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