Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Account List View: Overview
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
Serviceable Addresses: Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
Proration Calculator
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Communication
Setting up an Outbound Email Domain
Triggered Emails: Setup
Call Logs: General Best Practices
Using the Mass Email Tool
Email Messages: Example Content
Email Categories: Overview & Use Cases
Email Variables & Conditions
Trigger Explanations
Companies
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
FCC Form 477: General Overview and Usage
Invoices in Sonar: Examples, Creation & Contents
Integrations
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
Setting Up a DHCP Batcher
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
MikroTik: Creating a Self-signed Certificate for use in API-SSL
IPAM: Overview
LTE Integration
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Users: Overview
Role Creation using GraphiQL
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications - Personal Access Tokens
The New Sonar API
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
API Wrappers for V1 Compatibility
My Info: Your Personal User Settings
Customizing your Customer Portal
Release Notes
Reporting
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticket Groups To Consider
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Accounting with Sonar
Working With the Sonar Team & Additional Resources
Table of Contents
- All Categories
- System
- Sonar's Rich Text Editor
Sonar's Rich Text Editor
Updated
by Morgan Wynnes
Read Time: 2 mins
The rich text editor is available in numerous areas of Sonar, such as when sending out mass emails, responding to tickets, or creating email messages for triggered emails. It allows users to further customize and stylize plain text by applying formatting, such as bold, italics, underline, etc.

A description of each button available in the rich text editor, as well as an example of what each does, is provided below.
(1) Bold
Editor Icon | ![]() |
What it Does | Applies bold to the text |
Example | This text is bolded |
(2) Italics
Editor Icon | ![]() |
What it Does | Applies italics to the text |
Example | This text is italicized |
(3) Strikethrough
Editor Icon | ![]() |
What it Does | Applies strikethrough to the text |
Example |
|
(4) Underline
Editor Icon | ![]() |
What it Does | Applies an underline to the text |
Example | This text has been underlined |
(5) Header 1
Editor Icon | ![]() |
What it Does | Formats the text as an H1 header (largest of the header formats) |
Example |
(6) Header 2
Editor Icon | ![]() |
What it Does | Formats the text as an H2 header (second largest of the header formats) |
Example |
(7) Header 3
Editor Icon | ![]() |
What it Does | Formats the text as an H3 header (smallest of the header formats) |
Example |
(8) Bulleted List
Editor Icon | ![]() |
What it Does | Creates an unordered bulleted list |
Example |
(9) Numbered List
Editor Icon | ![]() |
What it Does | Creates a numbered bulleted list |
Example |
(10) Quote Block
Editor Icon | ![]() |
What it Does | Creates a quote block for the text |
Example | The quoted text appears indented like this |
(11) Code Block
Editor Icon | ![]() |
What it Does | Creates a code block for the text |
Example | ![]() |
(12) Image
Editor Icon | ![]() |
What it Does | Can be used to insert an inline image to the message body The direct link for the image must be used (i.e. you must use the actual .png / .jpg path - a link to a page will not work. For example, the link used for the image below is: https://files.helpdocs.io/y0fqv9nyr6/articles/qsvfqgnuaf/1606492183531/job-details-checked-in-png.PNG) |
Example |
(13) Variable Menu
Editor Icon | ![]() |
What it Does | Allows variables to be inserted into the message. Variables are wrapped in *| and |* and are used as a placeholder for data; upon being sent out, the variables will populate with the appropriate values. The variables button will not be available in all instances where the rich text editor is present; the available variables will also vary, depending on where in Sonar you are accessing it. To learn more about the available variables, take a look at the Email Variables & Conditions article here. |
Example | Variables will appear like this: *|CONTACT_NAME|* and populate with the appropriate value once sent out (i.e. Joe Smith) |