Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Account List View: Overview
CPUC June 2021: Instructions for Sonar V1
CPUC June 2021: Instructions for Sonar V2
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
Serviceable Addresses: Overview and Usage
FCC Form 477: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Emails: Setup
Call Logs: General Best Practices
Using the Mass Email Tool
Email Messages: Example Content
Email Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Email Variables & Conditions
Trigger Explanations
Companies
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Webhooks in Sonar: Basic PHP Example
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
How to: Using Webhooks in Sonar
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Users: Overview
Role Creation using GraphiQL
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications - Personal Access Tokens
The New Sonar API
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
My Info: Your Personal User Settings
Troubleshooting the Customer Portal
Interacting with Files via the API
Customizing Your Customer Portal
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Working With the Sonar Team & Additional Resources
Sonar Security Certifications
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
Learning with Sonar: Tools and Resources
Table of Contents
- All Categories
- Monitoring
- Building a Monitoring Template
Building a Monitoring Template
Updated
by Saied Ahadi
Read Time: 2 mins
What is a monitoring template:
A monitoring template in Sonar is a template that can be applied to specific device models or deployment types to monitor them.

Creating your monitoring template
Monitoring Template creation occurs in multiple stages upon accessing the Settings page and clicking on the Create button:

- Name: The name of the monitoring template. The name should describe what kind of device you will monitor.
- Collecting Interface Statistics: Having this box checked will gather specific stats for this device. For example, it will try to get all the MAC addresses associated with this device and certain stats like the speeds or throughput for each port.

- ICMP Monitoring: When ICMP monitoring is enabled, you can define the latency threshold and packet loss threshold. If any of above conditions are met or exceeded, the device is considered down in Sonar.

- SNMP Monitoring: SNMP monitoring allows for better monitoring of your devices. When SNMP monitoring is enabled, you need to define the version supported by your device, and also the community string. A community string functions like a password.
- Version 1: The oldest SNMP version available. All devices supports this version although it is not the most secure and should not be used if version 2c or 3 is available. Note: all Ubiquiti devices support v1 only.
- Version 2c: Version 2 is the most popular version being used and it support 64 bit counters.
- Version 3: is the newest and most secure version of SNMP. It is important to note that not all devices support V3.

- Inventory Models: The Inventory models section allows you to select which inventory model(s) will be targeted for monitoring by this template. It is recommended to only monitor one manufacturer per template, as mixing manufacturers will make selecting the OIDs more difficult.

- The Deployment Type allows you to add further filtering to your monitoring template, allowing you to monitor specific deployments of the previously selected inventory models
Once the monitoring template has been created, you can edit out the template to change ICMP and SNMP settings and also add specific OID to be graphed.
Creating a SNMP graph
When you create a SNMP graph, you can specify one or multiple OIDs to be graphed. Generally, it is recommended to input and graph OIDs that match a certain criteria (example transfer rate, power, etcetera.)
When you create a graph you are given three options on how the graph will be displayed.
Area Graph:

Bar Graph:

Line Graph:

Customizing your graphs
Once you have the correct OID, back in Sonar Monitoring Graphs, click on Edit SNMP OID. Then type a SNMP OID name and OID copied from the Ireasoning MIB browser. In here you can specify if you want the info to be displayed as a table rather than a graph, and specify if there is a unit of measurement (for example download or upload speed kb/s). If you wanted this info to converted to something else, you can define the unit of measurement and what number to divide it by. Lastly you will choose what color the graph will be displayed.

Viewing your SNMP / ICMP Results
Once you've configured a Monitoring Template and a Poller, the results will be viewable in two different locations:
- From the Network Site Management View > Inventory & Network > Inventory Items and by clicking on any item in the list for the sidebar view

- From the Account Management View > inventory & Network > Inventory Items and by clicking on any item in the list for the sidebar view