Table of Contents

Release Notes

Kristen Fiddes Updated by Kristen Fiddes

02/14/2025 14:50 CST

Bug Fixes

  1. Fixed an issue where sonarPay refunds were intermittently incorrectly showing they failed when they had successfully gone through, causing the refund to not be captured within Sonar
If you were impacted by the issue this fix resolved, you will be contacted by the Sonar support team.

02/13/2025 21:01 CST

Improvements

  1. Improved automatic data synchronization with optimized detection and repair for any inconsistencies
Note: The following Improvement applies to our Adtran Mosaic Cloud integration, which is currently in beta and not available to all users. You should not see any changes to your Sonar environment if you are not part of the beta.
  1. Enhanced the Adtran Mosaic Cloud sync process to run in parallel for device syncs and added a single-item sync option for targeted updates and testing

Bug Fixes

  1. Resolved an issue where invoices for accounts without ‘Printed Invoice’ enabled were incorrectly included in Print to Mail batches
  2. Fixed an issue where clicking the ‘Linked Accounts’ pill in the Billing tab incorrectly routed to ‘Transactions’
  3. Resolved a problem where sorting tickets by ‘Last Modified’ did not factor in internal comments

02/04/2025 21:30 CST

Improvements

  1. Refined processing and rate limiting for GraphQL API queries, including implementing a max field limit of 100 and adjustments for the transactions query to better manage resource demands
Note: The following Improvement applies to our Adtran Mosaic Cloud integration, which is currently in beta and not available to all users. You should not see any changes to your Sonar environment if you are not part of the beta.
  1. Enhanced Adtran Mosaic Cloud integration settings to allow for specifying ethernet profiles and ensuring required ports are accessible

Bug Fixes

  1. Resolved an issue where certain filters could trigger an error when no options were selected
  2. Fixed an issue where the time column in Week View was cut off in Chrome and Opera web browsers
  3. Resolved an issue where expiring services were not included in the initial invoice generated during account activation
  4. Fixed an issue that caused delays in updating radius sessions
Note: The following fix applies to our DataConnect feature, which is currently in beta and not available to all users. You should not see any changes to your Sonar environment if you are not part of the beta.
  1. Fixed an issue where DataConnect failed to detect updates to model changes, preventing access to newly added fields

01/28/2025 21:41 CST

Improvements

  1. Added support for SMx v25.1 to our Calix SMx integration
  2. Enhanced security by implementing a mechanism to manage API session tokens more effectively
  3. Added 2-way address synchronization to our Vetro FiberMap integration
  4. Replaced Flatfile with a built-in CSV import tool, providing a fully integrated solution for data imports

Bug Fixes

  1. Fixed an issue in an effort to improve billing processing performance
  2. Resolved an issue with accounting for reversed discounts migrated from v1, ensuring running balances are now calculated correctly

01/21/2025 19:57 CST

Improvements

  1. Added a new billing setting, Run Autopay on Disconnect Invoice, allowing you to enable autopay for invoices created during account disconnection and set the offset days

Bug Fixes

  1. Fixed an issue where icons were missing under the Counts column on the Accounts List View
  2. Resolved a problem where the "Remove a price override from a service on the account" scheduled event displayed all services on the account rather than only those with price overrides
  3. Resolved an issue where accounts with no contacts displayed all sent emails in the Correspondence section, including emails sent to other account entities across the instance

01/14/2025 19:12 CST

Improvements

  1. Improved the efficiency of billing processes to reduce latency and enhance performance

Bug Fixes

  1. Fixed an issue where reversing a debit on an invoice deleted applied credits
  2. Resolved a problem where Default Sales Tax was not applied to some sonarPay credit card payments
  3. Addressed an issue where manual sonarPay payments could time out in Sonar but still process successfully in the sonarPay portal
  4. Resolved a problem where some sonarPay payment timeout messages were not properly handled, ensuring they are now retried as expected
  5. Addressed an issue where some sonarPay transaction statuses were not syncing properly with the sonarPay portal
  6. Fixed an issue that prevented user tasks from being sorted by Due Date
  7. Fixed an issue that caused the child icon to be missing from the Link Account button
  8. Resolved a problem where addresses missing a unit identifier in address line 2 failed to validate
  9. Fixed an issue that prevented large data export files from being downloaded successfully

01/07/2025 19:05 CST

Improvements

  1. Improved the account disconnection process to ensure that any available credits are applied to open invoices
  2. Added the Account Name and Account ID to the billing page of the customer portal
  3. Refactored front-end styles

Bug Fixes

  1. Fixed an issue where completing a job associated with a ticket would incorrectly change the priority of that ticket to "Low"
  2. Resolved an issue that caused the service period to be missing from the default Invoice Template
  3. Fixed an issue that may have caused poor loading speeds of in-app notifications for some users

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