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Release Notes

Kristen Fiddes Updated by Kristen Fiddes

01/14/2025 19:12 CST

Improvements

  1. Improved the efficiency of billing processes to reduce latency and enhance performance

Bug Fixes

  1. Fixed an issue where reversing a debit on an invoice deleted applied credits
  2. Resolved a problem where Default Sales Tax was not applied to some sonarPay credit card payments
  3. Addressed an issue where manual sonarPay payments could time out in Sonar but still process successfully in the sonarPay portal
  4. Resolved a problem where some sonarPay payment timeout messages were not properly handled, ensuring they are now retried as expected
  5. Addressed an issue where some sonarPay transaction statuses were not syncing properly with the sonarPay portal
  6. Fixed an issue that prevented user tasks from being sorted by Due Date
  7. Fixed an issue that caused the child icon to be missing from the Link Account button
  8. Resolved a problem where addresses missing a unit identifier in address line 2 failed to validate
  9. Fixed an issue that prevented large data export files from being downloaded successfully

01/07/2025 19:05 CST

Improvements

  1. Improved the account disconnection process to ensure that any available credits are applied to open invoices
  2. Added the Account Name and Account ID to the billing page of the customer portal
  3. Refactored front-end styles

Bug Fixes

  1. Fixed an issue where completing a job associated with a ticket would incorrectly change the priority of that ticket to "Low"
  2. Resolved an issue that caused the service period to be missing from the default Invoice Template
  3. Fixed an issue that may have caused poor loading speeds of in-app notifications for some users

12/12/2024 18:49 CST

Bug Fixes

  1. Fixed an issue that prevented the job queue in Dispatcher View from being minimized

12/10/2024 20:09 CST

New Features

  1. The Account Overview page can now be customized at the user level

    To read more about this change, click here
  2. Enable MFA in your user settings to require a second form of authentication for all logins

    To read more about this feature, click here

Improvements

  1. Improved the Account Overview page to enhance data loading
  2. Introduced an All Logs table within Settings
  3. Added an SMS Outbound Messages table in the Correspondence tab on customer accounts
  4. Enhanced transaction data for sonarPay payments to meet Level 2 processing requirements where applicable
  5. Updated API documentation for scheduling events to clarify the use of UTC time
  6. Added a new Billing Setting, "Prorate Account Delinquency Status Change," to control proration when an account's status changes due to delinquency
  7. Avalara taxes now automatically use the associated company’s name to populate the Company Identifier and Business Class based on your ISP Type (ILEC or non-ILEC)

Bug Fixes

  1. Fixed an issue where account delinquency changes were not consistently updating in Calix SMx
  2. Resolved a problem that caused the Transactions table to fail to load when a large number of child accounts were linked to a parent account

12/03/2024 19:31 CST

Improvements

  1. Expanded the available Avalara tax types
  2. Improved sonarPay's credit card management capabilities to automatically update card information when available. When the 'Delete Expired Credit Cards' setting is enabled, sonarPay will also remove expired or invalid cards
  3. Updated the refund modal to include a warning about potential issues when refunding a bank account payment before the funds have fully cleared

Bug Fixes

  1. Resolved an issue that prevented users from unchecking the 'Restrict values that can be entered?' checkbox when editing custom fields
  2. Fixed an issue that was affecting the display of payment status details in the Account Log
  3. Fixed an issue that could cause duplicate IP address assignments and RADIUS sessions

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