Table of Contents
Release Notes
Updated
by Kristen Fiddes
10/15/2025 00:14 CDT
New Features
- Task Improvements bring faster, more visible, and more flexible task management across Sonar. View and triage all tasks from a centralized area, tag tasks by group for easy claiming, and self-assign group tasks directly from your profile. Tasks can also update custom fields across entities, enabling connected workflows and reducing manual effort.
To read more about this feature, click here & here.
Improvements
- Added additional backend support in preparation for flexible billing periods.
- Added backend support in preparation for Anchor/Linked Package support.
- Added an "Allow unmanaged items" option to the Calix Cloud integration, along with new controls to hide or audit unmanaged entries directly within the UI.
Bug Fixes
- Resolved an issue where using "is equal to" filters with date/time fields could only display results matching down to the second.
- Resolved an issue that prevented Line 2 address details from being removed when editing Inventory Locations.
- Resolved an issue that allowed jobs to be completed without a check-in record.
- Resolved an issue that prevented $0 transactions from appearing on initial activation invoices when the associated service was configured to display on invoices with a zero amount.
- Resolved an issue that prevented refunded bank payments from appearing as credit lines within ACH batches for 1464 Byte Canada ACH.
- Resolved an issue where the V1 “Contracts” API wrapper returned the created date instead of the date reflected by the
acceptance_date_timefield. - Resolved an issue affecting how data usage free periods were processed for accounts.
Database Changes
Model | Field | Type | Reportable |
BillingPackage (new) |
| Integer Integer String Boolean | Yes Yes Yes Yes |
BillingService |
| Integer | Yes |
Task |
| Integer | Yes |
TaskGroup (new) |
| String Boolean | Yes Yes |
TaskTemplateItem |
| Integer | Yes |
10/07/2025 19:52 CDT
Platform Changes
- Introduced new tracking metrics to help reduce Mean Time to Repair (MTTR) and guide future decisions around setting system limits that protect platform stability. Requests are now tracked at the user level for greater visibility into activity patterns, with new monitoring for concurrent requests to better understand system load.
These updates are observational with limits set well above normal usage to avoid any impact on standard operations.
Improvements
- Added the ability to adjust an Account’s activation date directly from the Edit Account modal.
- Adjusted the positioning of message boxes in modals so they now appear above the related content to improve visibility.
- Added backend support to hide or audit unmanaged Calix Cloud entries
- Added the ability to manually trigger Calix SMx provisioning within the UI.
Bug Fixes
- Resolved an issue where schedule availabilities could not be deleted, even when no jobs were scheduled.
- Resolved an issue where multiple reverse relation filters were treated as OR conditions instead of AND when filtering accounts.
- Resolved an issue where using high repetition settings in Schedule Blockers could prevent jobs from being scheduled; weeks between repetitions is now set to a maximum of 1,000.
- Resolved an issue where CDR imports could fail without displaying a reason; import errors now clearly identify and provide an explanatory message when a problem occurs.
- Resolved an issue that prevented all Geotab UID's from appearing when configuring GPS Tracking Providers.
- Resolved an issue preventing Baicells Cloudcore integrations from connecting due to an endpoint change implemented by Baicells.
Database Changes
Model | Field | Type | Reportable |
Account |
| Integer | Yes |
CalixCloudAudit |
| String Boolean | No No |
CalixCloudSetting |
| Boolean | Yes |
DisconnectionLog |
| Integer | Yes |
DisconnectionReason (new) |
| String Boolean | Yes Yes |
Job |
| Integer | Yes |
JobType |
| Integer Integer | Yes Yes |
ScheduledEvent |
| Integer | Yes |
SystemSetting |
| Boolean | No |
10/02/2025 20:08 CDT
New Features
- Disconnection Reason Management makes it simple to record why accounts have disconnected, apply consistent tracking with a required field, and gain valuable insights into churn trends.
To read more about this feature, click here.
Improvements
- Super Admins can now select from all Purchase Groups when creating a new PO, expanding beyond only their assigned groups.
Bug Fixes
- Resolved an issue where the Child Accounts sidebar on Parent Accounts did not consistently update correctly when navigating between accounts.
- Resolved an issue where coordinates were not being imported from Tower Coverage submissions.
- Resolved an issue where Scheduled Events to disconnect an account could sometimes run later than expected.
- Resolved an issue where the Description Field was missing for Voice Provider Rate imports.
- Resolved an issue where domains appeared as "undefined" in the Inbound Mailbox field of the Edit Ticket modal.
- Resolved an issue preventing phone numbers starting with "0" from being added to Contacts.
- Resolved an issue where Address Lists were not being applied on MikroTik devices; support is now available for RouterOS v7.19.6.
09/26/2025 16:25 CDT
Bug Fixes
- Resolved an issue where invoices could be missing or duplicated in Printed Invoice Batches.
09/23/2025 18:55 CDT
Improvements
- Updated wording in the Billing Defaults and Account Billing Details tabs for improved clarity.
Bug Fixes
- Resolved an issue that prevented an Account Group being removed if a Service was restricted to multiple Account Groups on the account.
09/16/2025 20:19 CDT
Improvements
- Added 'Payment Amount' variable option to the "A credit card or bank account payment is refunded" triggered message.
Bug Fixes
- Resolved an issue that prevented Line 2 from being unset when editing a Network Site address via the UI.
- Resolved an issue where Calix provisioning could be triggered unnecessarily when account statuses changed without affecting the account’s active state.
09/09/2025 19:10 CDT
Improvements
- Updated billing for Print to Mail and SMS so that added funds (manually or through Auto Buy) no longer generate separate invoices; these charges now appear as line items on regular Sonar invoices.
- Added Visit button for RADIUS IP assignments.
Bug Fixes
- Resolved an issue that prevented Line 2 from being unset when editing a Network Site address via GraphiQL.
- Resolved an issue in the Customer Portal where card details and billing address fields were cleared after a failed payment attempt.
- Resolved an issue in the Customer Portal where clicking Submit multiple times in quick succession would add duplicate payment methods.
- Resolved an issue where pollers installed on Ubuntu 24.04 could fail to return results when packet loss occurred.
09/02/2025 20:09 CDT
Improvements
- Added backend support for applying adjustments to open invoices when creating an Adjustment; UI support to follow in a future update.
- Added a Company field to the Create Network Site and Edit Network Site modals, and introduced Company filters on the Network Sites table to make it easier to locate sites in multi-tenant environments.
- Added the ability to resize the dispatcher map view and corrected tooltip behavior to prevent overflow on the edges of the map.
- Added support for running the Poller on Ubuntu 24.04 LTS.
Bug Fixes
- Resolved an issue that caused an error to appear when attempting to sort by Supernet or Subnet in the IP Address Management table.
- Resolved an issue where sonarPay transaction fees could fail to sync, causing them to be missing from reports in some cases.
- Resolved an issue where the API allowed a credit card with Autopay enabled to be created on a child account.
- Resolved an issue where some inventory fields could be missing in the Edit Field Values modal when editing an inventory item at the account level.
- Resolved an issue where the Network & Inventory tab was inconsistently labeled between accounts and network sites.
- Resolved an issue where applying credits to a parent account with many child accounts could cause mismatches between the transaction balance and the Balance Due in certain edge cases.
- Resolved an issue where credit card updates made in the Edit Credit Card modal were not correctly applied to cards processed through sonarPay.
- Resolved an issue where the
created_by_user_idfield could not be set when creating a job. - Resolved an issue that could cause duplicate invoices in Printed Invoice Batches.
- Resolved an issue where the account overview page displayed a grab cursor on load when cards were not in Edit View.
- Resolved an issue where changes in Calix SMx v25.2 and later could cause provisioning to fail on certain devices due to updated service port definitions.
You can view Archived Release notes here | Archived Release Notes
