Table of Contents

Release Notes

Kristen Fiddes Updated by Kristen Fiddes

07/21/2026 19:20 CDT

Improvements

  1. Added support for ProtectIQ and ExperienceIQ service mapping in Calix Cloud.
  2. Added DID Assignment History to Reports.
  3. Added support for direct links from supported ID fields in Reports.

    This is available for the following IDs:
    1. Account |  ID
    2. Address | ID
    3. Generic Inventory Assignee | ID
    4. Internal Location | ID
    5. Inventory Item | ID
    6. Inventory Location | ID
    7. Job | ID
    8. Network Site | ID
    9. Ticket | ID
    10. Vehicle | ID

Bug Fixes

  1. Resolved an issue where sorting Tickets by priority would display priorities alphabetically instead of in priority order.
  2. Resolved an issue where editing or reordering Task Template Items could clear the selected Completable Type.

Database Changes

Model

Field

Type

Reportable

DidAssignmentHistory

did_assignment_id

did_id

account_id

service_id

assigned_datetime

removed_datetime

Integer

Integer

Integer

Integer

DateTime

DateTime

Yes

Yes

Yes

Yes

Yes

Yes

07/14/2026 18:36 CDT

Improvements

  1. Added support for Disputes as a webhook event.
  2. Added labels to the Transactions table to identify won and lost disputes.

Bug Fixes

  1. Resolved an issue where updating an Account or Serviceable Address could prevent Cable Modem Provisioning from being re-triggered.

07/07/2026 18:36 CDT

Improvements

  1. Added additional error handling to help ensure the Initial Activation Date is recorded if indexing fails.

Bug Fixes

  1. Resolved an issue where paid invoices with a $0 balance could incorrectly appear in the Prior Unpaid Invoices section of an Invoice.
  2. Resolved an issue where the description for rolled-up voice service charges could vary between renderings of the same invoice.
  3. Resolved an issue where larger company logos could cause formatting issues on payment receipts.
  4. Resolved an issue where a failed inbound email could prevent other inbound emails from being processed.
  5. Resolved an issue where disabled users could continue receiving Ticket Group email notifications.
  6. Resolved an issue where Accounts without a Serviceable Address could be activated when completing a job.
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