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Release Notes

Kristen Fiddes Updated by Kristen Fiddes

04/14/2026 19:01 CDT

Improvements

  1. Updated the styling framework, resulting in improved frontend styling consistency.

Bug Fixes

  1. Fixed a issue where non-Super Admin users could encounter console errors when accessing Settings > Ticketing > General due to incorrect permission handling.
  2. Fixed an issue where invalid Scheduled Event data could disrupt processing of other Scheduled Events.
  3. Fixed an issue where Purchase Order items could incorrectly be marked as "Received" after a partial receipt.

04/07/2026 19:47 CDT

New Features

  1. Added Samsara to the list of supported GPS Tracking Providers.

    To read more about our GPS tracking integrations, click here.
  2. Added support for SKUs on Services and Packages, including a dedicated Settings page to create, manage, and assign SKUs with optional description field.

    To learn more about configuring and using SKUs, refer to the documentation here.

Improvements

  1. Added the ability to create Call Logs from Communications > Call Logs, allowing users to log calls without navigating to a customer account first.
  2. Improved the login experience for new users when MFA is required by automatically enrolling them in Email MFA.
  3. Added helper text to the Generate Invoice On Initial Activation Of Account setting to indicate that Prorate Account Status Change must be enabled for initial invoices to generate and bill for existing services.
  4. Added validation to prevent companies without an ISP Type set from being added to a Tax Provider.
  5. Updated terminology throughout the instance to replace "Contracts" with "Agreements".
  6. Added an Expiration Date column to the Agreements table within the Account Billing tab.
  7. Updated the background color of the filter search dropdown.
  8. Improved the clarity of Quiet Hours and Billing Communication Delay warnings to better indicate when messages will be sent immediately or delayed.

Bug Fixes

  1. Fixed an issue where duplicate voice services were grouped into a single invoice line rather than appearing as separate line items.
  2. Fixed an issue where Scheduled Disconnect events could display an incorrect user in certain scenarios.
  3. Fixed an issue where the Resend option could be hidden in Print to Mail batches for users with the appropriate permissions.
  4. Fixed an issue where the first download of an invoice could apply the current active Invoice Template rather than the one used at the time it was originally created; this change applies to newly created invoices only.
  5. Fixed an issue where Webhook Endpoints could fail to appear in the UI when the numbers of associated events exceeded an incorrectly applied relation limit.
  6. Fixed an issue where inline images from the initial inbound email were not appearing in Tickets.
  7. Fixed an issue where Agreement Templates with a defined Company were not enforced when assigning Agreements to Accounts under a different company.

04/01/2026 19:09 CDT

Platform Changes

  1. Re-deployed the application framework upgrade to instances hosted in our US Data Center following a prior rollback.

03/26/2026 18:45 CDT

Re-released following resolution of a Looker-side issue impacting report permissions.

Platform Changes

  1. Addressed performance impacts from recent infrastructure upgrades, improving stability and responsiveness for instances hosted in our Canadian data center.

Bug Fixes

  1. Resolved an issue where scheduled Reports without row limits failed due to recent permission changes by Looker.

03/24/2026 18:42 CDT

As of 03/24/2026 21:09 CDT, this change has been rolled back due to an issue identified after deployment.

Platform Changes

  1. Addressed performance impacts from recent infrastructure upgrades, improving stability and responsiveness for instances hosted in our Canadian data center.

Bug Fixes

  1. Resolved an issue where scheduled Reports without row limits failed due to recent permission changes by Looker.

03/19/2026 19:12 CDT

Improvements

  1. Improved invoice processing during monthly billing to better handle complex transaction flows.

03/17/2026 20:15 CDT

As of 03/18/2026 18:08 CDT, this change has been rolled back due to an issue identified following its deployment.

Platform Changes

  1. Re-deployed the application framework upgrade to instances hosted in our US Data Center following a prior rollback.

03/10/2026 19:00 CDT

Bug Fixes

  1. Resolved an issue where the Transactions table could fail to load for parent accounts with a large number of child accounts.

03/04/2026 19:14 CST

Improvements

  1. Invoices and Statements now support French translation when the Verbose date format is selected and the contact's language preference is set to French.

Bug Fixes

  1. Resolved an issue where updating activates_account from false to true did not consistently active the account.

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