Table of Contents
Release Notes
Updated
by Kristen Fiddes
09/22/2026 19:34 CDT
Improvements
- Improved the performance of audit and synchronization cleanup for the Calix Cloud integration, and extended its audit processing window to two hours.
- Improved the performance of audit and synchronization cleanup for the Adtran Mosaic integration.
- Added support for assigning Invoice Messages and Invoice Attachments to Companies, Account Types and Account Groups.
Bug Fixes
- Resolved an issue where a Ticket created from an inbound email could be recorded with a Created date before 1900.
- Resolved an issue where a Custom Field with a long name was pushed out of alignment with the other fields in the row.
- Resolved an issue where filters on the Scheduling Week View did not narrow the Jobs shown.
- Resolved an issue where opening the Delete Custom Link modal produced an error.
- Resolved an issue where an email address with no dot in its domain was not flagged as invalid.
- Resolved an issue where long Service names were cut off mid-word in the Available Services list when creating or editing a Linked Billing Default.
- Resolved an issue where repeatedly clicking Send on an external Ticket reply submitted duplicate replies.
- Resolved an issue where the Child Accounts sidebar on the Account Overview required a manual refresh to show a Child Account after it was added or removed.
- Resolved an issue where updating a Contact cleared its password even when its username was not being removed.
- Resolved an issue where line breaks entered in Job Completion Notes were not preserved when viewing a completed Job.
- Resolved an issue where the sender's signature on an external Ticket reply arrived below the quoted message history instead of directly beneath their sign-off.
- Resolved an issue where the Data Usage graph on the Account Overview displayed no usage.
- Resolved an issue where the Subscribe and Unsubscribe buttons on a Ticket did not update until the page was reloaded.
- Resolved an issue where an image could not be added when editing an existing Internal Comment on a Ticket.
- Resolved an issue where the Create User and Edit User modals did not indicate that a Role is required for Users who are not super admins.
- Resolved an issue where moving the map pin in the Location section of a Network Site failed to save, returning a serviceable address error.
- Resolved an issue where Reschedule was offered under Additional actions after editing a Job that had already been checked in.
- Resolved an issue where archiving an Account failed without identifying the open Tickets blocking it, including any marked as Spam.
- Resolved an issue where the Taxes section was missing from Services when no primary tax provider was configured.
- Resolved an issue where an Account with no Serviceable Address produced an error on instances with Calix Cloud enabled.
- Resolved an issue where a Note could be submitted with no message.
- Resolved an issue where the Create Task Template Item button could not be reached or activated by keyboard.
- Resolved an issue where keyboard navigation between the pages of a multi-page modal did not work.
- Resolved an issue where edits to an Invoice Template text block were lost if the block was still open when the template was saved.
- Resolved an issue where Job notes were truncated on mobile browsers.
- Resolved an issue where the Next Bill Date field was incorrectly displayed when the Edit Account Service modal initially loaded.
- Resolved an issue where the Invoice Detail report could show a duplicate row.
- Resolved an issue where global search labelled Agreement Templates as Contract Templates.
- Resolved an issue where applied credit amounts wrapped to a new line on Invoices with itemized taxes.
- Resolved an issue where a task carrying a custom field completion requirement could not be completed from the Task table.
- Resolved an issue where Print to Mail batches remained In Progress in Billing Tools after they had moved into a Completed status.
- Resolved an issue where editing a scheduled Job's length or a Schedule Blocker produced misleading conflict results: a lengthened Job could save despite overlapping another Job, and a Schedule Blocker edit could be rejected because of an unrelated Job.
- Resolved an issue where the Job Changed log displayed times in UTC rather than the system timezone.
- Resolved an issue where the Sonar Default Invoice Template showed remittance slip content on the version without a remittance slip.
- Resolved an issue where RADIUS Change of Authorization and disconnect requests were sent to the default port instead of the configured FreeRADIUS COA Port.
- Resolved an issue where the Service dropdown for a scheduled Add Service event did not enforce Account Group eligibility or exclude disabled One-Time Services.
- Resolved an issue where replacing a Data Service removed the existing Service when the replacement failed validation.
- Resolved an issue where the Agent Credentials table on the User Profile showed unformatted names as column headers.
- Resolved an issue where the Scheduling Dispatcher View appeared empty on the day daylight saving time ends; Jobs scheduled from 01:00 onwards were hidden, while the system still counted them when validating overlaps.
- Resolved an issue where an inventory item segment update returned its results in an unpredictable order.
Database Changes
Model | Field | Type | Reportable |
Company |
| Integer | Yes |
Company |
| Integer | Yes |
AccountGroup |
| Integer | Yes |
AccountGroup |
| Integer | Yes |
AccountType |
| Integer | Yes |
09/15/2026 18:58 CDT
Improvements
- Enhanced the Last Modified detail on the Tickets table and Ticket page header; the user who made the change is now shown alongside the date and time.
Tickets that have not been changed since this release, and changes made by automated processes, show the date and time only.
- Added a Bounce Ports option to the Adtran Mosaic Cloud Platform integration settings.
- Introduced a daily limit on creating Payment Methods through the customer portal; Accounts are now limited to 20 attempts per day.
This limit applies to the customer portal; Payment Methods added by your staff are not affected.
Database Changes
Model | Field | Type | Reportable |
Ticket |
| Integer | No |
Import |
| Integer | No |
09/08/2026 19:12 CDT
Improvements
- Enhanced the visibility of logs in the sidebar; each field is now on its own line, with changed values highlighted.
- Coordinates on Accounts, Network Sites, Inventory Locations and Vehicles, and archive eligibility on Accounts, now appear in change logs and in system backup files.
09/03/2026 01:57 CDT
New Features
- Added initial support for Sonar's MCP server, including Agent Personal Access Tokens that carry the roles and permissions of the User they are issued to and can be used only for agentic operations.MCP access is in BETA; contact your Client Relations Manager if you are interested in taking part.
Improvements
- Added a Merged status for Tickets, which retains the source Ticket instead of deleting it on merge; its tasks and categories carry over to the destination Ticket, and the two remain linked so the original can still be reviewed.
- Added separate permissions for updating and deleting your own and others' internal Ticket Comments, which were previously controlled by the broader Update a Ticket and Delete a Ticket permissions; Roles that already held those permissions are granted the new ones, so existing access is unchanged.
Bug Fixes
- Resolved an issue where an Account's Next Recurring Charge continued to include a service that had already expired until another change on the Account triggered a recalculation; invoices themselves were always billed correctly.
- Resolved an issue where an Account in good standing was sent delinquency correspondence after a Grace Until date was set on it.
- Resolved an issue where assigned Users received no alerts for a monitored item that should have been covered by an Alerting Rotation, when the item used only one monitoring protocol or was already in a degraded state.
- Resolved an issue where a search filtered by a related record could return an unrelated result, such as a Job belonging to a Network Site appearing under an Account that shared the same ID.
- Resolved an issue where selecting a Network Site connection in the Account Filter on Location Tools > Map did not filter the Accounts shown.
You can view Archived Release notes here | Archived Release Notes
