Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Overview Customization
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Archiving an Account: Overview
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Direct Messages: Overview
Disconnecting an Account
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes & Tasks: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview and Use Cases
Dual Data Services: Overview
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Communications: Call Logs Overview & Best Practices
Communications: Messages Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix Cloud Data Field Mappings
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
Integrating with Calix Cloud
RemoteWinBox - Integration with Sonar
The Sonar Field Tech App
Tower Coverage Integration: Overview
VETRO FiberMap V2 Integration: Overview
VETRO FiberMap V3 Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Network Inventory: How-to & Usage Guide
Segmentable Inventory: How-to & Usage Guide
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow On-Premise Integration: Setup and Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Using Sonar DataConnect to Connect BI Applications with Your Sonar Instance
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Multi-Factor Authentication: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
sonarPay Canada Disbursements: Overview
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Monthly Statement: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Overview
Frequently Used Terms
Getting Your Data into Sonar
GraphQL Rate Limiting Overview
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Main Menu: Overview
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How Sonar Manages Spam Tickets
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Categories: Overview
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Table of Contents
- All Categories
- Release Notes
- Release Notes
Release Notes
Updated
by Kristen Fiddes
09/02/2025 20:09 CDT
Improvements
- Added backend support for applying adjustments to open invoices when creating an Adjustment; UI support to follow in a future update.
- Added a Company field to the Create Network Site and Edit Network Site modals, and introduced Company filters on the Network Sites table to make it easier to locate sites in multi-tenant environments.
- Added the ability to resize the dispatcher map view and corrected tooltip behavior to prevent overflow on the edges of the map.
- Added support for running the Poller on Ubuntu 24.04 LTS.
Bug Fixes
- Resolved an issue that caused an error to appear when attempting to sort by Supernet or Subnet in the IP Address Management table.
- Resolved an issue where sonarPay transaction fees could fail to sync, causing them to be missing from reports in some cases.
- Resolved an issue where the API allowed a credit card with Autopay enabled to be created on a child account.
- Resolved an issue where some inventory fields could be missing in the Edit Field Values modal when editing an inventory item at the account level.
- Resolved an issue where the Network & Inventory tab was inconsistently labeled between accounts and network sites.
- Resolved an issue where applying credits to a parent account with many child accounts could cause mismatches between the transaction balance and the Balance Due in certain edge cases.
- Resolved an issue where credit card updates made in the Edit Credit Card modal were not correctly applied to cards processed through sonarPay.
- Resolved an issue where the
created_by_user_id
field could not be set when creating a job. - Resolved an issue that could cause duplicate invoices in Printed Invoice Batches.
- Resolved an issue where the account overview page displayed a grab cursor on load when cards were not in Edit View.
- Resolved an issue where changes in Calix SMx v25.2 and later could cause provisioning to fail on certain devices due to updated service port definitions.
08/26/2025 19:35 CDT
New Features
- Direct Messages to Accounts allows users to send one-off emails and SMS directly from the Account Overview or Contacts page, using saved messages for speed and consistency, and automatically creating tickets if the customer replies.
To read more about this feature, click here.
Bug Fixes
- Resolved an issue where duplicate service mappings could be created with the Calix SMx integration.
08/19/2025 19:35 CDT
Improvements
- Updated sonarPay Canada to support future processing capabilities for American Express.
- Added preliminary support for running the Poller on Ubuntu 24.04 LTS.
Bug Fixes
- Refined Calix SMx provisioning to address conditions that could've caused provisioning to fail or be delayed.
- Resolved an issue where fields were missing, preventing the creation or editing of Triggered/Mass Messages and Batch Payments.
- Resolved an issue where Anchor/Linked Billing Defaults could not be created.
08/12/2025 18:42 CDT
Improvements
- Added
IntegrationFieldMapping
andCalixCloudSetting
models to allow for reporting against them in Reports and DataConnect. - Added additional backend support in preparation for flexible billing periods.
- Improved the Create/Edit Billing Default and Edit Account Billing Parameters modals to make configuration steps clearer and more intuitive.
Bug Fixes
- Resolved an issue that prevented the Data Service and Data Usage cards from loading on the Account Overview page.
- Resolved an issue that prevented non-data services being added to an Account if a data service already existed and the Allow multiple data services for accounts system settings was enabled.
08/05/2025 21:50 CDT
New Features
- Introduced support for assigning dual data services to a single account; this feature allows for flexible configurations like redundant service setups with separate usage tracking, all billed under one invoice.
To read more about this feature, click here.
Improvements
- Added backend support in preparation for flexible billing periods.
Bug Fixes
- Resolved an issue where name overrides on voice services did not appear correctly on invoices.
- Resolved an issue where the CSV import of inventory items incorrectly counted the header row toward the item limit.
- Resolved an issue where job types allowed multiple data services to be selected, which could lead to unexpected service assignment behavior when successfully completing a job.
- Resolved an issue where VETRO V3 integration syncs could intermittently fail when importing plans.
- Resolved an issue where the next bill date for expiring services on initial invoices was set one month later than the service's billing frequency.