Table of Contents
Release Notes
Updated
by Kristen Fiddes
11/04/2025 20:57 CST
Improvements
- Refined Calix SMx service provisioning to perform in-place updates when only policy maps change.
- Inbound ticket replies now automatically attach inline images to the ticket, ensuring all referenced images are accessible from within the thread.
- Added
created_by_user_idto Tickets to support reporting on ticket creation.
Bug Fixes
- Resolved an issue that allowed some Settings to remain visible without the required permissions set.
- Resolved an issue caused Triggered Message logs to display in error.
- Resolved an issue where some US addresses were added without a valid FIPS code.
- Resolved an issue where image uploads to Invoice Templates could fail silently; an error message now appears when the file size limit is exceeded.
- Resolved an issue that caused CDR imports to remain in a pending state; pending imports now automatically expire after 24 hours with a clear cancellation message.
- Resolved an issue that prevented some Dropbox Authorization Tokens from being added due to their character length.
- Resolved an issue that prevented certain tasks from being completed when associated with custom fields. This fix applies to the browser app; a mobile app update addressing task issues will follow soon.
- Resolved an issue where subsidies were recalculated on Linked Accounts after any status change; recalculations now occur only when wholesale billing is active.
- Resolved an issue where tasks created through the Create Job mutation were not being assigned to their associated task group.
Data Changes
Model | Field | Type | Reportable |
Ticket |
| Integer | Yes |
10/28/2025 21:28 CDT
Improvements
- Added a new Inventory Item Status: "Sold".
Bug Fixes
- Resolved an issue where filtering for Accounts by Serviceability Status also included matches from Mailing Addresses. A new “Serviceable Address Status” filter has been added for accurate results.
- Resolved an issue that prevented Triggered Messages from being configured due to an unknown error; missing permissions are now clearly outlined in the error notification.
- Resolved an issue where some payment-related Triggered Messages would not send if a transaction ID was not received from the payment provider.
- Resolved an issue preventing Bermuda addresses from being added.
10/21/2025 20:56 CDT
Improvements
- Anchor/Linked accounts now support Packages, providing a consistent and scalable framework for managing billing across complex MDU and related setups.
- Added a new “Serviceable Address is Linked to Network Site” filter to Mass Message creation to target Accounts connected with Serviceable Addresses that have Network Site Connections configured.
- Improved contrast of filter fields in Maps.
Bug Fixes
- Resolved an issue preventing Icelandic addresses from being validated.
- Resolved an issue preventing users from being removed from existing Schedule Blockers.
- Resolved an issue preventing Line 2 from being unset when editing a Schedule Address in the UI.
- Resolved an issue where only a single digit displayed in the paginator page input.
- Resolved an issue that prevented some file types from being sent via Mass Messages and External Ticket Replies.
- Resolved an issue that could cause invoices to be duplicated or missing from Printed Invoice Batches.
- Resolved an issue where sonarPay/sonarPay Canada was missing as an option under Sonar Billing.
- Resolved an issue where accounts with multiple voice services would see them combined into a single invoice line item; each voice service now appears as its own line item with the correct override name.
Database Changes
Model | Field | Type | Reportable |
Debit |
| Integer | Yes |
10/15/2025 00:14 CDT
New Features
- Task Improvements bring faster, more visible, and more flexible task management across Sonar. View and triage all tasks from a centralized area, tag tasks by group for easy claiming, and self-assign group tasks directly from your profile. Tasks can also update custom fields across entities, enabling connected workflows and reducing manual effort.
To read more about this feature, click here & here.
Improvements
- Added additional backend support in preparation for flexible billing periods.
- Added backend support in preparation for Anchor/Linked Package support.
- Added an "Allow unmanaged items" option to the Calix Cloud integration, along with new controls to hide or audit unmanaged entries directly within the UI.
Bug Fixes
- Resolved an issue where using "is equal to" filters with date/time fields could only display results matching down to the second.
- Resolved an issue that prevented Line 2 address details from being removed when editing Inventory Locations.
- Resolved an issue that allowed jobs to be completed without a check-in record.
- Resolved an issue that prevented $0 transactions from appearing on initial activation invoices when the associated service was configured to display on invoices with a zero amount.
- Resolved an issue that prevented refunded bank payments from appearing as credit lines within ACH batches for 1464 Byte Canada ACH.
- Resolved an issue where the V1 “Contracts” API wrapper returned the created date instead of the date reflected by the
acceptance_date_timefield. - Resolved an issue affecting how data usage free periods were processed for accounts.
Database Changes
Model | Field | Type | Reportable |
BillingPackage (new) |
| Integer Integer String Boolean | Yes Yes Yes Yes |
BillingService |
| Integer | Yes |
Task |
| Integer | Yes |
TaskGroup (new) |
| String Boolean | Yes Yes |
TaskTemplateItem |
| Integer | Yes |
10/07/2025 19:52 CDT
Platform Changes
- Introduced new tracking metrics to help reduce Mean Time to Repair (MTTR) and guide future decisions around setting system limits that protect platform stability. Requests are now tracked at the user level for greater visibility into activity patterns, with new monitoring for concurrent requests to better understand system load.
These updates are observational with limits set well above normal usage to avoid any impact on standard operations.
Improvements
- Added the ability to adjust an Account’s activation date directly from the Edit Account modal.
- Adjusted the positioning of message boxes in modals so they now appear above the related content to improve visibility.
- Added backend support to hide or audit unmanaged Calix Cloud entries
- Added the ability to manually trigger Calix SMx provisioning within the UI.
Bug Fixes
- Resolved an issue where schedule availabilities could not be deleted, even when no jobs were scheduled.
- Resolved an issue where multiple reverse relation filters were treated as OR conditions instead of AND when filtering accounts.
- Resolved an issue where using high repetition settings in Schedule Blockers could prevent jobs from being scheduled; weeks between repetitions is now set to a maximum of 1,000.
- Resolved an issue where CDR imports could fail without displaying a reason; import errors now clearly identify and provide an explanatory message when a problem occurs.
- Resolved an issue that prevented all Geotab UID's from appearing when configuring GPS Tracking Providers.
- Resolved an issue preventing Baicells Cloudcore integrations from connecting due to an endpoint change implemented by Baicells.
Database Changes
Model | Field | Type | Reportable |
Account |
| Integer | Yes |
CalixCloudAudit |
| String Boolean | No No |
CalixCloudSetting |
| Boolean | Yes |
DisconnectionLog |
| Integer | Yes |
DisconnectionReason (new) |
| String Boolean | Yes Yes |
Job |
| Integer | Yes |
JobType |
| Integer Integer | Yes Yes |
ScheduledEvent |
| Integer | Yes |
SystemSetting |
| Boolean | No |
10/02/2025 20:08 CDT
New Features
- Disconnection Reason Management makes it simple to record why accounts have disconnected, apply consistent tracking with a required field, and gain valuable insights into churn trends.
To read more about this feature, click here.
Improvements
- Super Admins can now select from all Purchase Groups when creating a new PO, expanding beyond only their assigned groups.
Bug Fixes
- Resolved an issue where the Child Accounts sidebar on Parent Accounts did not consistently update correctly when navigating between accounts.
- Resolved an issue where coordinates were not being imported from Tower Coverage submissions.
- Resolved an issue where Scheduled Events to disconnect an account could sometimes run later than expected.
- Resolved an issue where the Description Field was missing for Voice Provider Rate imports.
- Resolved an issue where domains appeared as "undefined" in the Inbound Mailbox field of the Edit Ticket modal.
- Resolved an issue preventing phone numbers starting with "0" from being added to Contacts.
- Resolved an issue where Address Lists were not being applied on MikroTik devices; support is now available for RouterOS v7.19.6.
You can view Archived Release notes here | Archived Release Notes
