Table of Contents

Release Notes

Kristen Fiddes Updated by Kristen Fiddes

04/28/2026 19:53 CDT

New Features

  1. Service Eligibility now supports more flexible configuration, including multi-select options for Company and Account Groups, along with expanded criteria for Account Types and Serviceable Address-based Geofences—providing more precise control over where Services can be applied.

    To read more about this feature, click here.

Improvements

  1. Optimized application performance by improving how resources are loaded, resulting in faster load times across the platform.
  2. Improved the application loading experience to allow for faster and more consistent initial instance load times.

Database Changes

Model

Field

Type

Reportable

Geofence

applications

JSON

Yes

ServiceEligibilityRule (new)

service_id

name

amount

list_order

enabled

Integer

String

Integer

Integer

Boolean

Yes

Yes

Yes

Yes

Yes

04/14/2026 19:01 CDT

Improvements

  1. Updated the styling framework, resulting in improved frontend styling consistency.

Bug Fixes

  1. Fixed a issue where non-Super Admin users could encounter console errors when accessing Settings > Ticketing > General due to incorrect permission handling.
  2. Fixed an issue where invalid Scheduled Event data could disrupt processing of other Scheduled Events.
  3. Fixed an issue where Purchase Order items could incorrectly be marked as "Received" after a partial receipt.

04/07/2026 19:47 CDT

New Features

  1. Added Samsara to the list of supported GPS Tracking Providers.

    To read more about our GPS tracking integrations, click here.
  2. Added support for SKUs on Services and Packages, including a dedicated Settings page to create, manage, and assign SKUs with optional description field.

    To learn more about configuring and using SKUs, refer to the documentation here.

Improvements

  1. Added the ability to create Call Logs from Communications > Call Logs, allowing users to log calls without navigating to a customer account first.
  2. Improved the login experience for new users when MFA is required by automatically enrolling them in Email MFA.
  3. Added helper text to the Generate Invoice On Initial Activation Of Account setting to indicate that Prorate Account Status Change must be enabled for initial invoices to generate and bill for existing services.
  4. Added validation to prevent companies without an ISP Type set from being added to a Tax Provider.
  5. Updated terminology throughout the instance to replace "Contracts" with "Agreements".
  6. Added an Expiration Date column to the Agreements table within the Account Billing tab.
  7. Updated the background color of the filter search dropdown.
  8. Improved the clarity of Quiet Hours and Billing Communication Delay warnings to better indicate when messages will be sent immediately or delayed.

Bug Fixes

  1. Fixed an issue where duplicate voice services were grouped into a single invoice line rather than appearing as separate line items.
  2. Fixed an issue where Scheduled Disconnect events could display an incorrect user in certain scenarios.
  3. Fixed an issue where the Resend option could be hidden in Print to Mail batches for users with the appropriate permissions.
  4. Fixed an issue where the first download of an invoice could apply the current active Invoice Template rather than the one used at the time it was originally created; this change applies to newly created invoices only.
  5. Fixed an issue where Webhook Endpoints could fail to appear in the UI when the numbers of associated events exceeded an incorrectly applied relation limit.
  6. Fixed an issue where inline images from the initial inbound email were not appearing in Tickets.
  7. Fixed an issue where Agreement Templates with a defined Company were not enforced when assigning Agreements to Accounts under a different company.

04/01/2026 19:09 CDT

Platform Changes

  1. Re-deployed the application framework upgrade to instances hosted in our US Data Center following a prior rollback.

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