Table of Contents

Release Notes

Kristen Fiddes Updated by Kristen Fiddes

08/12/2026 19:03 CDT

Bug Fixes

  1. Resolved an issue where Network Site jobs returned no available scheduling times for otherwise eligible technicians.
  2. Resolved an issue where modifying a Schedule Availability was blocked by a validation warning that incorrectly flagged unrelated scheduled jobs as dependencies.
  3. Resolved an issue where the Create Job modal for a Network Site populated an unrelated address instead of the Network Site's own

08/11/2026 19:36 CDT

New Features

  1. Added the ability to assign Serviceable Addresses directly to a job, preserving the job location independently of the assigned Account or Network Site.
    Updating the Field Tech App to version 16.4 is recommended, now available in the Apple App Store and Google Play Store.

Improvements

  1. Updated the Verizon GPS Tracking Provider label to Verizon Connect Networkfleet.

Bug Fixes

  1. Resolved an issue where adding a tax to a service created an activity log entry that incorrectly showed the tax as deleted.
  2. Added a Multiply By option to the Create SNMP OID modal, complementing the existing Divide By option.
  3. Resolved an issue in the Scheduling Dispatcher View where moving a Schedule Blocker could silently fail to save.
  4. Resolved an issue where long Inventory Model names in the Calix Cloud Settings modal overflowed their field and obscured the Device ID; the names now stay contained within the selector.
  5. Resolved an issue where Network Site names did not appear on Location Tools > Map.
  6. Resolved an issue where past-due Due Dates on tickets and invoices displayed in black instead of red.
  7. Resolved an issue where an account's Initial Activation Date could fail to be recorded when it was activated.
  8. Resolved an issue where recently edited webhooks could fail to fire.
  9. Resolved an issue where replacing a Dropbox authorization token longer than 255 characters on an existing system backup destination was rejected.
  10. Resolved an issue where the Invoice Template editor did not render.

Database Changes

Model

Field

Type

Reportable

Job

address_id

Integer

Yes

08/04/2026 19:09 CDT

Improvements

  1. Added a visual indicator to the Previous Serviceable Addresses section on the Account Overview to show that it can be expanded.

Bug Fixes

  1. Resolved an issue where deleting a Geo Tax Zone under a flat-rate tax displayed the rate as an unformatted number in the delete confirmation modal.
  2. Resolved an issue where the Weekly Summary job count in the Scheduling Week View did not match the number of jobs listed below it.
  3. Resolved an issue where applying multiple filters to the Jobs Table combined them as OR instead of AND.
  4. Resolved an issue where Task Template items appeared in reverse order.
  5. Resolved an issue where an already-delinquent invoice was not cleared of its delinquency when a payment or credit brought its balance below the Minimum Amount Due for Delinquency threshold.
  6. Resolved an issue where adding a sonarPay Bank Account Processor with a Merchant ID already in use appeared to save successfully but left the processor invalid and unable to process payments.
  7. Resolved an issue where attempting to delete a sonarPay processor with linked disbursements returned an error; deletion is now blocked with a message to disable the processor instead.
  8. Resolved an issue where the Mass Edit pop-out did not close after a change was successfully applied to all selected Tickets or Accounts.
  9. Resolved an issue where searching a table while viewing any page other than the first returned no results, even when matching records existed.
  10. Resolved an issue where enabling the Entity Type field in the Edit Tickets modal hid its label and misaligned the selector beneath it.
  11. Resolved an issue where the Ticket Priority dropdown was ordered alphabetically instead of by severity.
  12. Resolved an issue where Netflow On-Premise data usage stopped populating when a batch of usage data included archived accounts.
  13. Resolved an issue where SMS messages that exceeded 1600 characters would fail to send; outbound SMS messages are now truncated to 1600 characters.

07/28/2026 18:25 CDT

Bug Fixes

  1. Resolved an issue where disabled Webhook Endpoints could continue retrying failed deliveries.
  2. Resolved an issue where Accounts using Anniversary Billing could be configured with an invalid Next Bill Date before initial activation.
  3. Resolved an issue where activating an Account with a multi-month recurring service could bill for a single month instead of the full service period.

07/21/2026 19:20 CDT

Improvements

  1. Added support for ProtectIQ and ExperienceIQ service mapping in Calix Cloud.
  2. Added DID Assignment History to Reports.
  3. Added support for direct links from supported ID fields in Reports.

    This is available for the following IDs:
    1. Account |  ID
    2. Address | ID
    3. Generic Inventory Assignee | ID
    4. Internal Location | ID
    5. Inventory Item | ID
    6. Inventory Location | ID
    7. Job | ID
    8. Network Site | ID
    9. Ticket | ID
    10. Vehicle | ID

Bug Fixes

  1. Resolved an issue where sorting Tickets by priority would display priorities alphabetically instead of in priority order.
  2. Resolved an issue where editing or reordering Task Template Items could clear the selected Completable Type.

Database Changes

Model

Field

Type

Reportable

DidAssignmentHistory

did_assignment_id

did_id

account_id

service_id

assigned_datetime

removed_datetime

Integer

Integer

Integer

Integer

DateTime

DateTime

Yes

Yes

Yes

Yes

Yes

Yes

07/14/2026 18:36 CDT

Improvements

  1. Added support for Disputes as a webhook event.
  2. Added labels to the Transactions table to identify won and lost disputes.

Bug Fixes

  1. Resolved an issue where updating an Account or Serviceable Address could prevent Cable Modem Provisioning from being re-triggered.

07/07/2026 18:36 CDT

Improvements

  1. Added additional error handling to help ensure the Initial Activation Date is recorded if indexing fails.

Bug Fixes

  1. Resolved an issue where paid invoices with a $0 balance could incorrectly appear in the Prior Unpaid Invoices section of an Invoice.
  2. Resolved an issue where the description for rolled-up voice service charges could vary between renderings of the same invoice.
  3. Resolved an issue where larger company logos could cause formatting issues on payment receipts.
  4. Resolved an issue where a failed inbound email could prevent other inbound emails from being processed.
  5. Resolved an issue where disabled users could continue receiving Ticket Group email notifications.
  6. Resolved an issue where Accounts without a Serviceable Address could be activated when completing a job.
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