Table of Contents

Release Notes

Kristen Fiddes Updated by Kristen Fiddes

09/03/2026 01:57 CDT

New Features

  1. Added initial support for Sonar's MCP server, including Agent Personal Access Tokens that carry the roles and permissions of the User they are issued to and can be used only for agentic operations.
    MCP access is in BETA; contact your Client Relations Manager if you are interested in taking part.

Improvements

  1. Added a Merged status for Tickets, which retains the source Ticket instead of deleting it on merge; its tasks and categories carry over to the destination Ticket, and the two remain linked so the original can still be reviewed.
  2. Added separate permissions for updating and deleting your own and others' internal Ticket Comments, which were previously controlled by the broader Update a Ticket and Delete a Ticket permissions; Roles that already held those permissions are granted the new ones, so existing access is unchanged.

Bug Fixes

  1. Resolved an issue where an Account's Next Recurring Charge continued to include a service that had already expired until another change on the Account triggered a recalculation; invoices themselves were always billed correctly.
  2. Resolved an issue where an Account in good standing was sent delinquency correspondence after a Grace Until date was set on it.
  3. Resolved an issue where assigned Users received no alerts for a monitored item that should have been covered by an Alerting Rotation, when the item used only one monitoring protocol or was already in a degraded state.
  4. Resolved an issue where a search filtered by a related record could return an unrelated result, such as a Job belonging to a Network Site appearing under an Account that shared the same ID.
  5. Resolved an issue where selecting a Network Site connection in the Account Filter on Location Tools > Map did not filter the Accounts shown.

08/27/2026 18:25 CDT

Bug Fixes

  1. Resolved an issue where negative debits could be generated and display as invalid credits on Invoices due to an Account having Price Overrides on its services before being switched to a Linked Address.

08/25/2026 19:09 CDT

Improvements

  1. Improved the performance of queries used to determine permission inheritance.

Bug Fixes

  1. Resolved an issue where Adtran Mosaic Cloud Platform audit results continued to flag an inventory item as not found after the item was moved off the account.
  2. Resolved an issue where the Complete Job button became disabled and prevented job completion when the Ticketing setting making Ticket Resolution Reason a required field was enabled and the job type did not close a ticket.

08/18/2026 18:34 CDT

Bug Fixes

  1. Resolved an issue where reassigning a Serviceable Address from one account to another without a disconnection could prevent the Address Assignment History from updating.
  2. Resolved an issue where emailing an invoice failed with an "unexpected error" when a multi-page PDF invoice attachment was included.
  3. Resolved an issue where Scheduled Events could be significantly delayed behind long-running Account Disconnect events

08/12/2026 19:03 CDT

Bug Fixes

  1. Resolved an issue where Network Site jobs returned no available scheduling times for otherwise eligible technicians.
  2. Resolved an issue where modifying a Schedule Availability was blocked by a validation warning that incorrectly flagged unrelated scheduled jobs as dependencies.
  3. Resolved an issue where the Create Job modal for a Network Site populated an unrelated address instead of the Network Site's own

08/11/2026 19:36 CDT

New Features

  1. Added the ability to assign Serviceable Addresses directly to a job, preserving the job location independently of the assigned Account or Network Site.
    Updating the Field Tech App to version 16.4 is recommended, now available in the Apple App Store and Google Play Store.

Improvements

  1. Updated the Verizon GPS Tracking Provider label to Verizon Connect Networkfleet.

Bug Fixes

  1. Resolved an issue where adding a tax to a service created an activity log entry that incorrectly showed the tax as deleted.
  2. Added a Multiply By option to the Create SNMP OID modal, complementing the existing Divide By option.
  3. Resolved an issue in the Scheduling Dispatcher View where moving a Schedule Blocker could silently fail to save.
  4. Resolved an issue where long Inventory Model names in the Calix Cloud Settings modal overflowed their field and obscured the Device ID; the names now stay contained within the selector.
  5. Resolved an issue where Network Site names did not appear on Location Tools > Map.
  6. Resolved an issue where past-due Due Dates on tickets and invoices displayed in black instead of red.
  7. Resolved an issue where an account's Initial Activation Date could fail to be recorded when it was activated.
  8. Resolved an issue where recently edited webhooks could fail to fire.
  9. Resolved an issue where replacing a Dropbox authorization token longer than 255 characters on an existing system backup destination was rejected.
  10. Resolved an issue where the Invoice Template editor did not render.

Database Changes

Model

Field

Type

Reportable

Job

address_id

Integer

Yes

08/04/2026 19:09 CDT

Improvements

  1. Added a visual indicator to the Previous Serviceable Addresses section on the Account Overview to show that it can be expanded.

Bug Fixes

  1. Resolved an issue where deleting a Geo Tax Zone under a flat-rate tax displayed the rate as an unformatted number in the delete confirmation modal.
  2. Resolved an issue where the Weekly Summary job count in the Scheduling Week View did not match the number of jobs listed below it.
  3. Resolved an issue where applying multiple filters to the Jobs Table combined them as OR instead of AND.
  4. Resolved an issue where Task Template items appeared in reverse order.
  5. Resolved an issue where an already-delinquent invoice was not cleared of its delinquency when a payment or credit brought its balance below the Minimum Amount Due for Delinquency threshold.
  6. Resolved an issue where adding a sonarPay Bank Account Processor with a Merchant ID already in use appeared to save successfully but left the processor invalid and unable to process payments.
  7. Resolved an issue where attempting to delete a sonarPay processor with linked disbursements returned an error; deletion is now blocked with a message to disable the processor instead.
  8. Resolved an issue where the Mass Edit pop-out did not close after a change was successfully applied to all selected Tickets or Accounts.
  9. Resolved an issue where searching a table while viewing any page other than the first returned no results, even when matching records existed.
  10. Resolved an issue where enabling the Entity Type field in the Edit Tickets modal hid its label and misaligned the selector beneath it.
  11. Resolved an issue where the Ticket Priority dropdown was ordered alphabetically instead of by severity.
  12. Resolved an issue where Netflow On-Premise data usage stopped populating when a batch of usage data included archived accounts.
  13. Resolved an issue where SMS messages that exceeded 1600 characters would fail to send; outbound SMS messages are now truncated to 1600 characters.
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