First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
User Specific Resources
How To: Using Sonar's Customer Portal
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Account List View: Overview
CPUC June 2021: Instructions for Sonar V1
CPUC June 2021: Instructions for Sonar V2
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
Serviceable Addresses: Overview and Usage
FCC Form 477: General Overview and Usage
Creating a New Account
Setting up Bank Account & Credit Card Processors
General Ledger Codes: Overview
Building a Data Service
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
ACH Batching: Overview
General Transactions: Best Practices
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Avalara: Overview & Setup
Setting up an Outbound Email Domain
Triggered Emails: Setup
Call Logs: General Best Practices
Using the Mass Email Tool
Email Messages: Example Content
Email Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Email Variables & Conditions
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Webhooks in Sonar: Basic PHP Example
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
How to: Using Webhooks in Sonar
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Jobs and Scheduling: Overview
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
MikroTik: Creating a Self-signed Certificate for use in API-SSL
Using Multiple Network Devices in Sonar
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Building a Device Mapper
Sonar IP Addressing
MikroTik RouterOS DHCP Delivery Script
Automating IP Assignments, Data Rates, and Network Access in Sonar
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Role Creation using GraphiQL
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
API Calls Using Third Party Applications - Personal Access Tokens
The New Sonar API
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
My Info: Your Personal User Settings
Troubleshooting the Customer Portal
Interacting with Files via the API
Customizing Your Customer Portal
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Accounting with Sonar
Working With the Sonar Team & Additional Resources
Sonar Security Certifications
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Learning with Sonar: Tools and Resources
Table of Contents
Updated by Mitchell Paul-Soumis
Read Time: 4 mins
In the Usage Based Billing Policies: Overview and Usage, the process for creating and using policies to limit and bill for bandwidth usage. In this article, the difference between billable usage and free usage will be explained and the process for the creation of Free Usage periods will be expanded.
What is a Free Period?
In order to understand how Free Periods work, it's important to understand the difference between Billable Usage, and Free Usage.
Ordinarily, all Bandwidth Usage will be reported as Billable within an account's Data Usage section:
Two important notes about Billable Data Usage:
- All Data Usage is collected and reported as Billable even if no Usage Based Billing Policy is in place.
- Billable usage simply represents the usage that applies towards the data cap set in the Usage Based Billing Policy. The customer will only be billed for the usage if it's above that cap.
Free Usage is any bandwidth usage that occurred within the time frame defined by the Free Period, and will not be counted as billable data usage, nor will it be applied against any Usage Based Billing Policy.
Why should you implement a Free Period?
Implementing a free period has the potential of reducing user load on your network during peak hours. Providing a period of time that doesn't contribute to the monthly usage cap incentivizes "power users", the customers that represent a larger portion of the trunk's or network's usage, to restrict their usage to less congested periods of time.
This can have a positive impact on your network as a whole, balancing the daily bandwidth load across all 24 hours, rather than around only a few hours throughout the day.
Creating a Free Period
To create a new Usage Based Billing Policy Free Period, or edit an existing one, follow the below steps:
- Click on Settings
- Expand the Billing section
- Click Usage Based Billing Policy Free Periods
Click on the blue "Create new Usage Based Billing Policy Free Period" button, located in the upper-right corner to begin:
This will open the creation modal:
- The Day field will have you select one day of the week for the configuration of this particular Free Period.If you plan to have a Free period for every day of the week you would need to have multiple Free Periods created, as only one day can be selected per free period.
- The Start Time allows you to select a time the Free Period should begin.
- The End Time allows you to set when the period of Free Usage should end.You can only set the time for a period within the same day, which means if you wanted a Free period to start at 11:00 PM and end at 5:00 AM, you would build one day from 11 PM until 11:59 PM, and then another day from 12 AM until 5 AM.
- The Usage Based Billing Policy selector allows you to select from your available policies in order to assign this period of Free Usage.
Example Free Period
If you were to create a Usage Based Billing Policy Free Period, a completed modal would appear something like this:
This Free Period will begin on Sunday night at midnight, which means any bandwidth usage beginning at that point would no longer count towards billable data usage and will end in the morning at 6 AM, which means bandwidth usage will resume counting against the established Usage Based Billing policy, which is the 500GB usage policy created in the Usage Based Billing Policies: Overview and Usage article.
List View overview
The List View displays all the Usage Based Billing Free Periods on your instance, allowing you to sort, filter, and confirm them.
- The Simple/Advanced toggle allows you to switch between a simple view of filters, pictured above, or the Advanced filters. You can read more about the differences in the Filtering: Simple vs Advanced article.
- The Simple Filters allow you to filter by Day, if you have multiple Free periods on the same day, as well as by the Usage Based Billing policy the Free Period is assigned to.The Usage Based Billing policy isn't seen anywhere else in the list view, requiring either the filter or editing the Free period, if you have multiple.
- The Day column will list the Day the Free period is set to.
- The End Time column will list the end of the free period, in 24-hour format.
- The Start Time column displays when the Free Period will start, in a 24-hour format.
- The Edit button allows you to modify the parameters of the Free Period.
- Expanding the drop-down next to the Edit button allows you to delete the Free Period if it's no longer needed.