Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Account List View: Overview
Account Groups: Overview & Example Use Cases
Serviceable Addresses: Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Payment Reversal vs Refund vs Voiding
Creating Discounts for Services and Packages
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
Email Invoice Batch: Overview
Billing Calculator
Proration Calculator
Communication
Setting up an Outbound Email Domain
Triggered Emails: Setup
Call Logs: General Best Practices
Using the Mass Email Tool
Email Messages: Example Content
Email Categories: Overview & Use Cases
Email Variables & Conditions
Trigger Explanations
Companies
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
FCC Form 477: General Overview and Usage
Invoices in Sonar: Examples, Creation & Contents
Integrations
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Example Jobs & Templates
Geofences: Overview
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
Setting Up a DHCP Batcher
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
MikroTik: Creating a Self-signed Certificate for use in API-SSL
IPAM: Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Building a Device Mapper
Sonar IP Addressing
Network Sites: Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Sales Whitepapers
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Users: Overview
Role Creation using GraphiQL
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
API Calls Using Third Party Applications - Personal Access Tokens
The New Sonar API
A Deeper Dive into the new Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
API Wrappers for V1 Compatibility
My Info: Your Personal User Settings
Customizing your Customer Portal
Release Notes
Reporting
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticket Groups To Consider
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Accounting with Sonar
Working With the Sonar Team & Additional Resources
Table of Contents
- All Categories
- Accounts
- Disconnecting an Account
Disconnecting an Account
Updated
by Morgan Wynnes
Deleting An Account
The actual deletion of an account is not something that is supported within Sonar, as it goes against best practices to delete any account that has ever been used. Instead, we provide the ability to disconnect an account - this allows you to remove the account from being active while still maintaining all of the account's history and details for future reference if needed.
Disconnecting an account will result in a final invoice being created for any uninvoiced debits, the removal of the account from the account's associated serviceable address, and will also set the account to a Disconnected status.
How To Disconnect An Account
The option to disconnect an account is available from the main Accounts view, and also from within the particular account as well.
From the main Accounts view (pictured below), once you find the account that you wish to disconnect you can do so by selecting the "Edit" menu. Clicking this menu will provide you with additional options, including "Disconnect Account".

This option is also available from within a particular account as well. After navigating to the account you wish to disconnect, you will see an Edit menu to the right at the top of the screen. Clicking "Edit" will provide you with additional options (as can be seen below), including the Disconnect Account option.

Once you select the "Disconnect Account" option from the menu, regardless of which view you have selected it from, a window will pop-up confirming that you want to take this action. The window contains an overview of key details of that particular account along with a Disconnect button - this is to minimize the chance of an account being disconnected accidentally. To continue with disconnecting the account, you must click "Disconnect".

Once you click the Disconnect button, the account will be officially disconnected and a message will appear briefly in the top left corner of the screen indicating that the account has been updated successfully. The account will no longer have a serviceable address listed under Location from the account overview screen, the account will be set to a disconnected status, and a final invoice will be generated for any uninvoiced debits on the account, which will be made available under the Invoices tab.
To change the status that an account will move into upon being disconnected: navigate to Settings > Billing > Billing Settings > and make a selection from the Disconnect Account Status field (located near the bottom of the screen) > click "Save"
Disconnecting Parent/Child Accounts
When disconnecting a parent account, either immediately or scheduling a disconnect event for a future date, the disconnection will only happen at the parent account level - the child account will not be disconnected. Be sure that any disconnection plans that are made for the parent account are also duplicated for the child account.