Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Account List View: Overview
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
Serviceable Addresses: Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
Proration Calculator
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Communication
Setting up an Outbound Email Domain
Triggered Emails: Setup
Call Logs: General Best Practices
Using the Mass Email Tool
Email Messages: Example Content
Email Categories: Overview & Use Cases
Email Variables & Conditions
Trigger Explanations
Companies
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
FCC Form 477: General Overview and Usage
Invoices in Sonar: Examples, Creation & Contents
Integrations
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Example Jobs & Templates
Geofences: Overview
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
Setting Up a DHCP Batcher
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
MikroTik: Creating a Self-signed Certificate for use in API-SSL
IPAM: Overview
LTE Integration
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
Network Sites: Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Users: Overview
Role Creation using GraphiQL
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
API Calls Using Third Party Applications - Personal Access Tokens
The New Sonar API
A Deeper Dive into the new Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
API Wrappers for V1 Compatibility
My Info: Your Personal User Settings
Customizing your Customer Portal
Release Notes
Reporting
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticket Groups To Consider
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Accounting with Sonar
Working With the Sonar Team & Additional Resources
Table of Contents
- All Categories
- Financial
- Invoice Messages: Overview & Use Cases
Invoice Messages: Overview & Use Cases
Updated
by Morgan Wynnes
Read Time: 3 mins
Invoice messages allow you to have a message of 255 characters or less automatically added to invoices for certain account types. Only one invoice message can be configured per account type and this feature is typically used to print special messages to certain types of accounts (i.e. government or commercial accounts) that are required to be there in order for payment to be received.

How to Add an Invoice Message
To add an invoice message:
- Navigate to the Invoice Messages screen, located under "Financial" within the Settings menu
- Click "Create Invoice Message"
- From within the Create Invoice Message window that appears, complete all of the required fields
- Message: this field is used to type in the message that you would like to appear on the invoices
The invoice message must be between 1 and 255 characters.- Name: the name is not visible on the invoice, but is used to provide a descriptive name for the message internally
- Account Types: from this drop down you can select which account type(s) this invoice message should appear for
Only one invoice message can be set up per account type. If you select an account type that already has an invoice message applied to it, the account type will immediately be removed from the previous invoice message and applied to the new invoice message instead. - Once you have completed the required fields, click "Create" from within the Create Invoice Message window
- The newly created invoice message will now appear in the table on the Invoice Messages screen
To the right of the message are additional actions you can take, such as creating a new account type (without needing to navigate away from the Invoice Messages screen), editing or deleting the message (through the downward arrow menu), and viewing the details of the message (through the sideways arrow at the far right).

What Your Customers Will See
After an invoice message has been created, it will be applied on all invoices that are generated going forward for the applicable account type(s). The message will appear directly below the 'Total due by' summary box, as can be seen in the image below.

A PDF version of the above example invoice can also be viewed or downloaded here.
Example Use Cases
Below are a few example use cases of how you might utilize invoice messages within your company:
- To highlight your company's cancellation policy with a link of where they can learn more/view the finer details
- Informing customers of certain policy changes and/or when they will be taking effect
- Providing customers with a course of action if they need to file a billing dispute
- Instructing your customers to pay online with a link to your customer portal