Table of Contents

Company Setup

Mitchell Paul-Soumis Updated by Mitchell Paul-Soumis

Adding a company to Sonar

It is important to be mindful of the companies that you create within your Sonar instance, as companies cannot be deleted from an instance, only disabled.

A company can be disabled by navigating to: Settings > Companies > clicking "Edit" for the company, and then unchecking the Enabled checkbox.

Adding at least one company to Sonar is required in order to add and bill customers, however additional Companies can be added as required. When adding a company several pages need to be configured to make sure you can use this company with customer accounts.

  1. The Companies page
  2. Services
  3. Email Domains

Filling out the Company Information

Creating a company requires completion of the company information screen located under Settings -> Companies.

The Company information we'll be filling out in the following section will determine the information a customer will use to pay their bills, such as the physical location and payment entity for e-check and check payments, the basic company information such as the name, website URI, and phone number, and finally details such as the customer portal URL for online bill payments and customer account management gets configured here as well.

The company configuration contains only a few mandatory fields, however, we recommend filling out all applicable fields for your company being added to Sonar when possible.

Name, Website, and Default

First, we have two checkboxes at the top of this section, labelled Enabled and Default.

  • The Enabled checkbox determines whether or not new and existing customers can be assigned to this company within Sonar. If you add accounts to a company which is disabled afterwards, those accounts will remain under that company. This is useful when acquiring a new company and slowly migrating their customers over, as it leaves their perceived billing habits intact.
  • The Default checkbox will make it so any new accounts added to your Sonar instance are automatically assigned to this company. If you currently have only one company, then you may want to use this option to simplify the account creation process.

The Primary Color and Secondary Color selectors are used to create a visual association with the company and can be selected by clicking on the color picker, or by typing in the hexadecimal color value in the text entry field. For example, in the Account List View, you may see accounts from multiple companies listed together - the colors are placed next to the company name, and allow you to differentiate at a glance:

Invoice Configuration

The Invoice configuration determines what is shown on customer invoices. The remittance slip is standard, attached to the invoice - displaying "Checks Payable to" and allowing your customer to enter the amount enclosed.

The "Checks Payable to" field allows you to modify the business name which appears on the invoice. This allows you to have a distinct company name in Sonar, while having the legal business name on the invoice.

If filled out, the Tax Identification filed will display your business' tax identification number on the invoice.

Address Configuration

The address fields are where you enter the physical (or registered) location of the company being created, including any unit number. This information will be displayed on the invoice and on the remittance slip received by the customer.

Extra Configuration

The Logo section allows you to customize the appearance of your business' logo as it appears on the invoice. The logo image must be under 2MB in order for the upload to succeed.

Although the system should accept any image under 2MB, the invoices where this logo will upload are optimized for an image that is 230 x 100 pixels.

The Customer Portal URL configured here is used to complete the *|CUSTOMER_PORTAL_URL|* email variable

To configure the Customer Portal, head over to the checklist article

Finally, the Custom Fields section allows you to select any custom fields created for an account entity type and include their filled out value at the bottom of the invoice. This field is commonly used for information that is federally mandated to be included on the invoice, such as a "Customer Reference Number".

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Managing Multiple Companies in Sonar: Best Practices