Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Overview Customization
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Disconnecting an Account
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes & Tasks: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Understanding the Affordable Connectivity Program
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview and Use Cases
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Call Logs: General Best Practices
Communication Tools: Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
RemoteWinBox - Integration with Sonar
The Sonar Field Tech App
Tower Coverage Integration: Overview
Vetro FiberMap Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow Integration: Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Multi-Factor Authentication: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Overview
Frequently Used Terms
Getting Your Data into Sonar
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
CyberSecure Canada Certification
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Table of Contents
- All Categories
- Networking
- Building Address Lists
Building Address Lists
Read Time: 5 mins
General Overview
An address list is a list of IPv4 and/or IPv6 addresses and subnets. The only purpose of an address list is to group together IPs that you wish to add as a group to an inline device.
The primary purpose of an address list is to implement some kind of policy using an inline device on a group of IPs. For example, you could group all IPs that are on active accounts with a particular data service. You can then reference that address list on the inline device to implement a shaping rule on the group. You could also create an address list for all delinquent accounts, and implement a redirect rule on your inline device to send those users to a walled garden until they pay their bill. The possibilities are only limited by the functionality available in the inline device.
Name
The name of the address list can only contain letters and numbers - this is to ensure compatibility with a wide range of inline devices. Whatever name you enter here will be used to name the address list on the inline device.
Required Fields
Account Status
The Account Status limit allows you to include all accounts, regardless of status, or only accounts that have either an inactive or active status. This is commonly used to perform an action like redirecting any inactive accounts to a walled garden.
Delinquency
The Delinquency section allows you to include all accounts, only accounts that are current on their invoices, or only accounts that are delinquent. You could use this to perform an action like redirecting all delinquent accounts to a splash page informing them they must pay their bill to be reactivated.
Non-required Fields
Non-required fields include Account Groups, Account Statuses, Account Types, and Data Services. If, under the Account Status section, you select Active and Lead, and under the Account Type section, you select Residential, the check applied would be as follows in plain English:
Any account who has either an Active status OR a Lead status, AND is Residential will be placed into this address list.
All changes you make to an address list will modify the address lists on your inline devices in real time, unless the inline device is disabled. Deleting an address list will also remove it from the inline device. If you wish to make changes to your address lists, and you do not want the changes to affect your inline devices until you are done, be sure to disable all your inline devices in Sonar first, make the changes, then re-enable the inline device and use the Rewrite Address Lists function.
Example Address Lists
The Basics
A standard set of Address Lists that should exist in any Sonar instance that is using inline devices to control access and shaping would be as follows: A Delinquent address list, an Active address list OR an Inactive address list, and X DataService lists where each data service has it's own address list. Note that if two data services share the same upload and download speeds, they can be grouped together in the same address list.
The Delinquent list should be set so that the Account Status is "All account statuses" and the Delinquency is "Delinquent".
The Active or Inactive list should be set so that the Account Status is "Only account statuses that activate an account" or "Only account statuses that do not activate an account". If your DHCP is being assigned by Sonar, it makes sense to use an Inactive address list to drop all traffic for accounts that are not active. If your DHCP is being assigned by a DHCP server or RADIUS pool, then soft assigned into Sonar, it makes more sense to drop customer IP traffic that is not part of an Active address list.
Any DataServices address lists can be built so that Account Status is set to "All account statuses" and Delinquency is set to "all". This way if somehow a delinquent or inactive customer were to gain access they would still be rate limited. In the example screen shots, I have built an address list for the Bronze Internet, Silver Internet, and Gold Internet services. If two services share the same data rates, you can group them together in the Data Services.
Legacy Equipment, Same Service
Imagine the following scenario, you have an area of your network where new equipment allows you to offer larger packages. You are slowly retrofitting your existing network footprint, but for the time being, you have areas in your network where the new speeds are not yet possible. Rather than creating new services for the new speeds and instructing your billing staff on which services are available in which areas, a simpler approach might be to add all customers with legacy equipment into a "Legacy Equipment" account group. Now you can take the same "Gold Internet" service and apply different data rates based on the account group. In the examples below, we have created "OldGoldInternet" as an address list to be applied to any accounts that have the gold service, but are part of the "Legacy Equipment" in Account Groups. This way no matter what equipment is deployed to the account, your billing staff can just add the Gold Internet as a service to any account.