First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
User Specific Resources
How To: Using Sonar's Customer Portal
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
CPUC Fixed Broadband Deployment by Address
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Setting up Bank Account & Credit Card Processors
General Ledger Codes: Overview
Building a Data Service
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
ACH Batching: Overview
General Transactions: Best Practices
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Avalara: Overview & Setup
Print to Mail
Setting up an Outbound Email Domain
Triggered Emails: Setup
Call Logs: General Best Practices
Using the Mass Email Tool
Email Messages: Example Content
Email Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Email Variables & Conditions
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Calix Integration: Overview
Webhooks in Sonar: Basic PHP Example
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
How to: Using Webhooks in Sonar
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Jobs and Scheduling: Overview
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
Cable Modem Provisioning
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Role Creation using GraphiQL
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
API Calls Using Third Party Applications - Personal Access Tokens
The New Sonar API
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
My Info: Your Personal User Settings
Troubleshooting the Customer Portal
Interacting with Files via the API
Customizing Your Customer Portal
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Sonar's Business Intelligence: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
Learning with Sonar: Tools and Resources
Table of Contents
Updated by Mitchell Paul-Soumis
Read Time: 2 mins
The Map interface in Sonar is designed to provide an easy-to-navigate visual representation of your accounts, Network Sites, and Inventory Locations. The visual representations displayed for each entity on the map are unique icons, with displayed accounts color-coded based on the account's type, as seen below:
The Map interface can be manipulated in several ways to enhance your experience. The map itself uses Google Maps to display the address information and can be zoomed in or zoomed out by scrolling your mouse wheel or by using the "+" and "-" buttons located in the bottom-left corner of the screen. Above the zoom level buttons, you'll note that you can seamlessly place the Pegman on the map to initiate Street View directly from the Sonar mapping interface.
Beyond the basic Google Maps manipulation, we have Sonar specific functions. The Polygon tool allows you to corral a specific area of the map and examine only the accounts, network sites, and Inventory locations that fall within the polygon. You can access the polygon tool by clicking this icon:
You can also manipulate the map in Sonar by using the Elevation tool, which will provide elevation details between any two points on the map:
You can access the Elevation Profile tool by clicking this icon:
With the Elevation profile open, it can be minimized by clicking on the minimize button:
With the Elevation Tool minimized, it can be expanded again by clicking on the "+" button:
Finally, you can manipulate the data points on the maps themselves by making use of the filters, which we'll explore in the next section.
Controlling your view
Filtering the map interface allows you to reduce the total number of points of data displayed on the map. This interface can be filtered using several different methods, and we'll list each filter and its parameters.
The accounts filter allows you to customize the types of accounts which will be displayed on the map.
- The Account filter toggle, which allows you to completely disable the displaying of accounts on the map.
- The Search field, which allows you to search for specific accounts by name, related number (such as account ID or street number), or latitude/longitude.
- The Account Type dropdown, which allows you to see only the accounts with the selected account type(s).
- The Account Status dropdown, which allows you to display only accounts with the matching status(es).
- The Account Group dropdown, which allows you to selectively display accounts belonging to specific groups.
- The Service dropdown allows you to filter accounts by their services, displaying only accounts with the selected services on the map.
- The Device Status dropdown allows you to select a list of device statuses and only view accounts where an assigned inventory device is in the selected state(s).
- The Ticket Status dropdown allows you to view accounts on the map which have a ticket matching the selected status(es).
- The Network Site dropdown allows you to filter the accounts displayed on the map to those only associated with the selected Network Site(s).
- The Export button allows you to export your filtered list to a JSON, CSV, GeoJSON, or KML file.
Network Sites filter
The Network Sites filter allows you to limit the number of points on the map to only specific Network Sites.
- The Network Sites toggle, which will prevent Network Sites from displaying on the map if this toggle is turned off.
- The Search field allows you to search your network sites using various keywords, including name and location.
- The Device Status dropdown allows you to filter Network Sites based on whether or not they have devices in a specific state.
- The Ticket Status dropdown allows you to view Network Sites on the map which have a ticket matching the selected status(es).
Inventory Locations filter
The Inventory Location filter allows you to filter the inventory locations on the map.
- The Inventory Location toggle, which will prevent Network Sites from displaying on the map if this toggle is turned off.
- The Search field allows you to search your Inventory Locations using various keywords, including name and location.