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sonarPay Overview

Jennifer Trower Updated by Jennifer Trower

Read Time: 3 mins

Sonar is excited to offer sonarPay, a fully integrated payment solution for internet service providers. With sonarPay you get payments, reporting, reconciliation, and customer service native to Sonar’s billing platform all supported within your Sonar instance.

To sign up or set up sonarPay within your instance, please contact your Client Relations Manager for information and assistance.

sonarPay's embedded payment solution is designed to allow you to collect, manage, and track your fees, disbursements, chargebacks, and more from your subscribers and get paid faster. It also allows you to run transactions and common tasks more efficiently with fewer steps by utilizing our fully integrated payments solution.

You can easily manage funds from diverse entities using a user-friendly reporting tool while gaining in-depth transaction insights across various merchant IDs for more informed decision-making. sonarPay provides smart reporting, which ensures that you stay informed about every transaction, giving you valuable insights into your business’s financial health.

sonarPay offers convenience and flexibility for your customers by accepting credit cards, debit cards, ACH, and mobile payments.

Without being a sonarPay customer, you will not have the option available to view these areas or have the same information within your instance.

Getting Started

To get started with sonarPay you will need to contact your Client Relations Manager to gather the information necessary and begin the Token Migration process. Depending on your current payment processor, the requirements needed are varied. View our Token Migration Process article for more information.

sonarPay meets all PCI compliance requirements, ensuring the security of your information.

How to Add or Update Your Bank Account Information

When a change or update to your bank account information within sonarPay is needed, the first step is to contact our Support team via at support@sonar.software.

A written request for what changes are to be made along with a voided check and bank letter or statement are required to be provided to our support team. This documentation is required for any requests that impact the account or routing number associated with your bank account.

Once our Support team receives the written request and required documentation, it may take up to 5 business days for the change to take effect.

Automated Credit Card Updates

sonarPay enhances your payment processing by automatically updating your customers' credit card information whenever the processor provides updates. This ensures your payment data is always current and accurate, including important details like expiration dates. This automation helps prevent declined payments and service disruptions due to outdated card information.

Expired or invalid credit cards will also be automatically deleted if you enable the “Delete Expired Credit Cards” setting in your Billing Settings. Review our Billing Settings article for further details.

Tracking Disbursements

Tracking your sonarPay disbursements has been made easy with the ability to access this information within your Sonar instance. Simply navigate to Sonar Billing, then select the sonarPay tab. You are then presented with a Disbursement History dashboard.

For more information on sonarPay Disbursements, please review this linked article.

Handling Chargebacks & Disputes

With sonarPay you can view and track the status of your chargebacks and disputes within your Sonar instance. Navigating to the Chargebacks & Disputes dashboard is simple, select Billing Tools → Chargebacks & Disputes option.

Without having the proper permissions, you will not be able to view Chargebacks & Disputes. To learn more, review this linked article.

Reporting

Our standard Payments report provides you the ability to view the Transaction Fee and Amount Settled per transaction within your instance. Along with any disputed transactions. To view this report, navigate to Reports → Financials → Payments.

Needing Support?

During the sonarPay onboarding process, all questions should be directed to our Payments team using the payments@sonar.software email for assistance.

Once the onboarding process is completed, all questions or concerns with sonarPay, will need to be directed to our Support team. Our Support team can be reached by email at support@sonar.software or by phone. Our US number is 702-447-1247 and our Canadian number is 780-900-1180.

How did we do?

sonarPay Disbursements: Overview

sonarPay Reversals, Voids, & Refunds: Overview

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