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How To: Using Sonar's Customer Portal
Account Types: Overview & Example Use Cases
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Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
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CPUC Fixed Broadband Deployment by Address
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Accounts in Vacation Mode
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Canadian ACH tool
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Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
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How to: Setting Up a Company in Sonar
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Rebranding your Sonar Instance
Invoice Attachment Use Cases & PDF Examples
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Invoices in Sonar: Examples, Creation & Contents
Calix Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
How to Connect Cambium to your Sonar Instance
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External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
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How to: Using Webhooks in Sonar
Setup of Inventory: Manufacturers, Categories, and Assignees
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Tracking and Using Consumable Inventory
Job Types: Best Practices
Setting Up Schedules General Overview
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Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Edit Job Options
Jobs and Scheduling: Overview
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
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MikroTik: Controlling Access
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Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
Cable Modem Provisioning
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Role Creation using GraphiQL
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
Client Services Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
Updated by Mitchell Paul-Soumis
Read Time: 5 mins
The Network Dashboard in Sonar is accessible from the main navigation panel and is split into the Dashboard and the Network Sites view.
The Dashboard View
The Dashboard View displays the status of your Inventory Devices, showing you devices that are in a Down or Warning state.
- The Dashboard/Network Site toggle allows you to switch between the Dashboard view (pictured above) and the Network Sites view, which we'll look at in the next section.
- With the Suppress Alerts button, you can halt all alerting rotation notifications from being sent out. Clicking this button will open a new window where you will specify the date and time you would like to suppress alerting until - this will effectively prevent everyone in the system from receiving any configured alerts until the specified date/time, at which point the notifications will resume. Typically, you would only use this button when you have some sort of global monitoring outage and want to suppress notifications as you are currently aware and working to resolve the issue.
- The Dashboard Summary provides an easy to view tally of devices in a Down or Warning state, how many of those devices are unclaimed, and the time in which the longest down or warning device has remained unclaimed.
- The Simple/Advanced toggle allows you to switch between the Simple filtering and the Advanced filtering. You can read more about that in our Filtering: Simple vs Advanced article.
- The Search bar allows you to search through the list of devices that are displayed which match the existing filters.
- The Entity filter allows you to set the entity type for which you'd like to view devices, based on some existing entity types within your instance. It also allows you to type in a specific entity name if it's known (i.e. a Network Site name, or Inventory Location).
- The Device Status selector allows you to select from a list of device statuses, from Good, Warning, or Down.
- The Inventory Model selector allows you to search for a specific device model and display only the selected device type(s).
- The Claimed By selector allows you to view the devices that are claimed by a specific user, or multiple users.
- The Responsibility selector allows you to view only devices that have been assigned or claimed by you.
- The Export Results button allows you to export a list of all devices that appear based on the selected filters.
- The Status column represents the state of the device and will reflect whether the device is in a Good, a Warning, or a Down state. It will also display the cause of the status change, whether the cause of the Warning or the cause of the Down state.
- The Item column will provide the name/model of the device.
- The Assignee column shows which Inventory Location the device in the row is assigned to.
- The Claimed By column displays the name of the user who has claimed the device, whether in a trouble state or not
- The Claim button allows you to claim a device in order to assume responsibility for repairing or managing a device on the list. If a device is currently claimed, the user with the claim will see a new button, Unclaim.
- The arrow corresponding with each line item opens a sidebar that details additional information such as ICMP and SNMP results, along with access to further assignee information including the serviceable address and a comprehensive list of items on-site.
Network Sites List View
The Network Sites page presents a condensed view of the points in your network that permit customer connection. Each added network site is created by providing an address, a height in meters, and a unique name for the network site. Additionally, the Network Sites landing page provides a list of devices in a "Warning" or "Down" state without needing to open the site management page.
- The Overview column: This column lists the name of the Network Site. Clicking on the name will open the Network Site management page.
- The Item Statuses column: This column provides a quick look at devices on the Network Site which may be experiencing connectivity issues
- The Location column: This column lists the physical address of the Network Site
- Clicking the "Create Network Site" button will open the Network Site creation modal, requiring completion of descriptive fields, and address validation.
- The Name of the Network Site, displayed in reports and in the Overview column
- The Height, in Feet, of your Network Site's maximum height above ground elevation. This is used as the default value when showing elevation profiles from potential serviceable addresses to the Network Site.
- The physical address of the network site. These fields are used to calculate a precise street address, which can then be used to generate a set of Latitude and Longitude coordinates.
- In lieu of a physical address, Latitude and Longitude coordinates can be entered directly, which allows you to place the network site exactly where it should be on the map.Latitude and Longitude are used as the determining factor for a location as they provide the most accuracy when calculating for a line of sight to serviceable addresses
- The "Set Coordinates From Address" appears once you have added or modified the Address of this Network Site, and will allow you to generate coordinates based on the entered street address.
- Your Custom Fields for Network Sites appear here, in a list below the map.
- The Edit button allows you to:
- Edit the physical location or Latitude/Longitude of the Network Site by clicking on the Edit button
- Add an IP assignment by clicking on the drop-down next to "Edit"
- Delete the Network Site by clicking on the drop-down next to "Edit"
- The Network Site sidebar - opened by clicking on the arrow corresponding with the name of the Network Site under the overview column - displays more detailed information on the Network site, such as its Height (in feet), its serviceable address, any items connected to this Network Site, and their connection health, and the activity log for this site. Clicking on "Manage" from this sidebar will take you to the Network Site management page