Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Account List View: Overview
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
Serviceable Addresses: Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
Proration Calculator
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Communication
Setting up an Outbound Email Domain
Triggered Emails: Setup
Call Logs: General Best Practices
Using the Mass Email Tool
Email Messages: Example Content
Email Categories: Overview & Use Cases
Email Variables & Conditions
Trigger Explanations
Companies
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
FCC Form 477: General Overview and Usage
Invoices in Sonar: Examples, Creation & Contents
Integrations
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Example Jobs & Templates
Geofences: Overview
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
Setting Up a DHCP Batcher
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
MikroTik: Creating a Self-signed Certificate for use in API-SSL
IPAM: Overview
LTE Integration
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
Network Sites: Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Users: Overview
Role Creation using GraphiQL
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
API Calls Using Third Party Applications - Personal Access Tokens
The New Sonar API
A Deeper Dive into the new Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
API Wrappers for V1 Compatibility
My Info: Your Personal User Settings
Customizing your Customer Portal
Release Notes
Reporting
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticket Groups To Consider
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Accounting with Sonar
Working With the Sonar Team & Additional Resources
Table of Contents
- All Categories
- Ticketing
- How to Integrate Inbound Mailboxes with Slack
How to Integrate Inbound Mailboxes with Slack
Updated
by Morgan Wynnes
Read Time: 2 mins
If your company uses Slack (the instant messaging platform), you can create a webhook to have the creation of tickets or ticket replies trigger the posting of a message to a specific Slack channel. This feature can help your company stay on top of communication and ensure the appropriate people are informed of customer activity on tickets.
For example, if you had an inbound mailbox specifically for support-related tickets, you could create a support channel in Slack, and have all new ticket submissions be sent to the channel; that way, any support staff who are a member of the channel will automatically receive a notification of any new tickets, even when not monitoring the inbound mailbox within Sonar.
Creating the Slack Webhook
To create the Slack webhook that you will integrate with the Sonar inbound mailbox:
- Navigate to the Slack Incoming Webhook page here.
- From the "Choose a channel..." dropdown, select the Slack channel you want the notifications to be sent to. If you need to create a new channel to receive these notifications, use the "create a new channel" option.
- Once you have your channel selected, click the "Add Incoming WebHooks integration" button.
- You will be directed to the next page, where you will see your generated Webhook URL, as well as additional setup instructions and customization options. From this page you can tweak how you want the notification to appear, add attachments to the messages, customize the name and icon used, and much more.
Once you have finished customizing, scroll to the Integration Settings section and use the "Copy URL" option to copy the webhook URL. - Once you have the webhook URL copied, click "Save Settings" at the bottom of the Integration Settings section.
- With your URL copied, jump into your Sonar instance and navigate to Settings > Ticketing > Inbound Mailboxes.
- Locate the inbound mailbox you wish to set up the webhook for, and click "Edit"
- From the Edit Inbound Mailbox window, check off the "Enable Slack integration" box
- Once checked off, there will be a field to enter your webhook URL that was generated in step #4 - paste your URL into the Slack webhook url field.Optionally, you can also opt to have the entire body of the email posted as well. If this option is enabled, the contents of the email will also be displayed in the Slack channel once a notification is received.
- Click "Save".