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Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
CPUC Fixed Broadband Deployment by Address
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Auth0: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
Client Services Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
- All Categories
- Networking
- IPAM: Overview
IPAM: Overview
Read Time: 5 mins
IPAM Dashboard View

- Dashboard: Clicking here will always bring you to the top level of the supernets view.
- IPAM Explorer: Clicking on the "+" buttons will expand that directory, and clicking on a specific folder name will bring you into the view for that supernet/subnet/pool.
- Through the Simple and Advanced toggle here you can switch between simple or advanced filtering to narrow down the supernets being viewed.For more information on simple and advanced filtering, refer to our knowledge base article here.
- Export Results: Clicking this button will allow you to export the data contained within this table in a CSV or JSON format.
- Subnet: The general IP structure for your supernet.
- Name: The name of the supernet.
- Type: This displays whether the supernet is IPv4 or IPv6.
- Largest Free Block: The largest CDIR prefix of concurrent IP addresses.
- Utilization: The raw percentage of IP addresses already assigned to subnets.
- Edit Menu: Through this menu, you can create, edit, or delete a supernet.
- Clicking the arrow will display the sidebar for that particular subnet, where you can view additional details and activity history.
- IP Lookup: Here you can search a specific IP address to bring up it's current and historical assignments.
- Create Supernet: If you want to create a supernet, you can do so by clicking here.
Supernet View

- Supernet: This is the current supernet you are viewing the details of.
- Current Usage: The percentage of your supernet that is presently has subnets assigned to it.
- Assigned Addresses: The number of IP addresses within the supernet that are currently assigned to accounts and network sites.
- Unassigned Addresses: The number of IP addresses within the supernet that are not currently assigned.
- Edit Menu: Clicking "Edit" will allow you to modify certain details of the supernet, while clicking the adjacent downward arrow will provide the options to delete the supernet or create a new subnet.
- Through the Simple and Advanced toggle here you can switch between simple or advanced filtering to narrow down the subnets being viewed.For more information on simple and advanced filtering, refer to our knowledge base article here.
- Subnets Table: This is a simplified subnet view showing all of the subnets within this supernet.
- Export Results: Clicking this button will allow you to export the data contained within this table in a CSV or JSON format.
- IP Lookup: Here you can search a specific IP address to bring up it's current and historical assignments.
- Create Subnet: Through this button you can create a new subnet within this supernet.
Subnet View

- Subnet: This is the current subnet you are viewing the details of.
- Current Usage: The percentage of IP addresses within the subnet that are currently assigned to accounts and network sites.
- Assigned Addresses: The number of IP addresses within the subnet that are currently assigned to accounts and network sites.
- Unassigned Addresses: The number of IP addresses within the subnet that are not currently assigned.
- Edit Menu: Clicking "Edit" will allow you to modify certain details of the subnet, while clicking the adjacent downward arrow will provide a menu with additional options, such as deleting, splitting, or merging the subnet, and creating an IP pool.
- All IP Assignments Table: Here you can view the details of all IP assignments made from within this subnet.
- IP Pools Table: This is a simplified IP pool view showing all of the pools within this subnet.
- IP Lookup: Here you can search a specific IP address to bring up it's current and historical assignments.
- Create IP Pool: Clicking this button will open a new window where you can create an IP Pool from within this subnet.
Pool View

- IP Pool Details
- Name: The name of the IP Pool
- Subnet: The subnet that the pool belongs to
- IP Range: The range of available IPs within the pool
- IPs Available: The remaining IPs within a pool that are available to be assigned
- DHCP Servers Table: This table provides the details for the DHCP server that the pool is assigned to; through the "Edit DHCP Servers" button you can edit a DHCP server that the pool is currently assigned to, or assign an existing DHCP server.
- LTE EPCs Table: This table provides the details for the LTE EPCs that the pool is assigned to; through the "Edit LTE EPCs" button you can edit an LTE EPC that the pool is currently assigned to, or assign an existing LTE EPC.
- IP Assignments Table: This table will display any IP assignments that have been made within this pool.
- IP Lookup: Here you can search a specific IP address to bring up it's current and historical assignments.
IP Lookup View
Using the IP lookup will present you with a view that shows you where an IP address is assigned as well as all historical assignments that have ever existed for this IP address. A common use case for this tool would be to lookup the assignment history in order to properly link a time and IP address presented in a DMCA offence notice to the proper offending account.

- IP Lookup: Entering in the IP address here that you wish to lookup will bring you to this IP Lookup View page.
- IP Assignment:
- Subnet: The individual IP you are looking up
- Subnet: The subnet this individual IP is a member of
- Entity: This displays the type of entity that the IP is assigned to
- Soft: If this IP address was soft assigned, it will display "Yes"
- IP Pool: The name of the IP pool that the assignment is a member of
- Entity: This displays the type of
- Entity ID: The specific ID that the IP assignment is made to, for example: an inventory model field ID or RADIUS user ID
- Current Assignment: This area will display the details for the entity that the IP is assigned to, such as
- The Inventory Model Field
- The Inventory Item (Model and ID)
- The Inventory Model Field Value
- The Assignee information, which you can click on to receive information on the account or Network Site in question
- Associated Network Site:
- The Network Site Name
- The Height of the Network Site
- The Latitude and Longitude of the Network Site
- IP Assignment History Table: If the IP assignment has ever existed on another account or network site, a record of that history will be shown here.