Table of Contents

Building Packages

Mitchell Paul-Soumis Updated by Mitchell Paul-Soumis

Why use Packages

Packages within Sonar are a collection of services, and cannot be individually separated without altering the underlying package.

The Package allows you to build a group of services to sell as a promotion. For example, you could bundle TV and Internet service into a package and then add an expiring credit service to give $10 off for 6 months, or a recurring credit service to give a discount for having both services.

Effectively Combining Services

For perfect Package creation, it's important to understand the do's and don'ts of combining services. If you're slapping together services without thinking about the goal, your package will likely cause more problems then it solves.

Do

Don't

Keep your target in mind - packages should have an audience just like your individual services

Overload every package with services. Some Packages may be as simple as a Data service and an equipment rental fee.

Take advantage of promotional pricing in packages. All Packages can combine with expiring or recurring discounts

Make a habit of setting manual prices on items that form a package. If there's an advertised price below the sum of the services, balance out the package with a discount

Use packages to bundle more services and attract customers. Offering promotional pricing on several services has been shown to attract a larger audience.

Modify existing packages and change the services. Take advantage of the "Enabled" toggle to prevent it from being selected, and create a new package

Make sure your billing support team knows about current packages, and how to apply them

Package Examples

Bundle Promotion

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Delinquency Billing Best Practices

General Ledger Codes: Overview

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