User Specific Resources

How To: Using Sonar's Customer Portal

Account Types: Overview & Example Use Cases

Account Statuses: Overview & Example Use Cases

Account Management View: Overview

Scheduled Events: Overview & Use Cases

Notes & Tasks: Best Practices & Use Cases

Child Accounts: Best Practices & How Tos

Disconnecting an Account

Understanding the Affordable Connectivity Program

FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help

Account List View: Overview

Specify Account ID upon Creation

Lead Intake Form Processing

Account Groups: Overview & Example Use Cases

Using Sonar's FCC Broadband Label Generation Tool

CPUC Fixed Broadband Deployment by Address

Anchor & Linked Serviceable Addresses: Overview and Best Practices

Serviceable Addresses: Overview and Usage

FCC Data Exports: General Overview and Usage

Creating a New Account

Setting up Bank Account & Credit Card Processors

Billing Settings

Billing Defaults

Taxes Setup

General Ledger Codes: Overview

Services: Overview

Building a Data Service

Building Packages

Delinquency Billing Best Practices

Accounts in Vacation Mode

Batch Payments & Deposit Slips: Overview

Creating Discounts for Services and Packages

Setting Up Payment Methods and Taking Payments

Canadian ACH tool

Printed Invoice Batches: Overview

Delinquency Exclusions: Overview and Use Cases

Multi-Month Billing & Multi-Month Services

How to Take Bank Account Payments

Email Invoice Batch: Overview

Manual Transactions

ACH Batching: Overview

Billing Calculator

General Transactions: Best Practices

How Sonar Prorates Billing

Usage Based Billing Policies: Overview and Usage

How to: Adding a Service to an Account

Usage Based Billing Policy Free Periods: Overview and Usage

Using Tax Exemptions - How To

Avalara: Overview & Setup

Print to Mail

Setting up an Outbound Email Domain

Triggered Messages: Setup

Call Logs: General Best Practices

Using the Mass Message Tool

Saved Messages: Overview

Message Categories: Overview & Use Cases

Phone Number Types: Overview and Use Cases

Using Outbound SMS

Email Variables & Conditions

Communication Tools: Overview

Trigger Explanations

How to: Setting Up a Company in Sonar

Managing Multiple Companies in Sonar: Best Practices

Rebranding your Sonar Instance

Contract Templates

Invoice Attachment Use Cases & PDF Examples

Invoice Messages: Overview & Use Cases

Invoices in Sonar: Examples, Creation & Contents

Calix SMx Integration: Overview

GPS Tracking Providers: Overview

Webhooks in Sonar: Basic PHP Example

How to Connect Cambium to your Sonar Instance

iCalendar Integration

RemoteWinBox - Integration with Sonar

External Marketing Providers

The Sonar Field Tech App

How to Connect Preseem to your Sonar System

Tower Coverage Integration: Overview

GoCardless Integration: Overview & Setup

Vetro FiberMap Integration: Overview

How to: Using Webhooks in Sonar

CrowdFiber Integration

Setup of Inventory: Manufacturers, Categories, and Assignees

Inventory List View: Overview

Inventory Model Management: General Overview

Tracking and Using Consumable Inventory

Job Types: Best Practices

Setting Up Schedules General Overview

Applying Task Templates to Jobs

Scheduling Week View: Overview

Example Jobs & Templates

Scheduling How-to: Creating and Booking a Job

Geofences: Overview

Edit Job Options

Jobs and Scheduling: Overview

The Map Interface: Overview

Elevation Tool: Overview

Custom Fields Overview & Use Cases

Task Templates Overview & Use Cases

Building a Monitoring Template

Pollers: General Overview, Deployment Strategy, Build Out & Setup

Building Alerting Rotations

Poller Troubleshooting

IP Assignments & Sonar

MikroTik: Setting Up a Sonar Controlled DHCP Server

IPAM: Basic Setup

MikroTik as an Inline Device: Integration With Sonar

MikroTik: Controlling Speeds

MikroTik: Controlling Access

PacketLogic: Integration With Sonar

Setting Up CoA Proxy

RADIUS: Building Reply Attributes

Data Usage Available Methods

Pulse, Polling, and PHP

Using Multiple Network Devices in Sonar

IPAM: Overview

Cable Modem Provisioning

LTE Integration

Assigning RADIUS Addresses

Controlling Customer Speeds with Sonar: General Overview

Sonar Flow

RADIUS: Build-Out & Integration with Sonar

Network Dashboard: Overview

Being Cloud Native

Netflow Integration: Overview

Building a Device Mapper

Sonar IP Addressing

Automating IP Assignments, Data Rates, and Network Access in Sonar

DHCP Delivery

Assigning an IP Address Using Sonar's IPAM: How to

Network Sites: Management View Overview

Building RADIUS Groups

Building Address Lists

Finding your OIDs

Purchase Orders: Overview and Usage

Archived Release Notes

Release Notes

Understanding Sonar Reports

How To Enhance Your Reporting With Custom Field Data

Report Licenses

Enhanced Business Intelligence - Tips & Tricks for Advanced Users

Sonar's Business Intelligence: Overview

User Role Creation & Best Practices

Removing a Terminated Employee In Sonar

Password Policy In Depth

Application Firewall: General Overview and Best Practices

Auth0: Overview

Users: Overview

Role Creation using GraphiQL

Sonar Billing: Overview

sonarPay Disbursements: Overview

sonarPay Overview

sonarPay: Token Migration Process

sonarPay Chargebacks & Disputes: Overview

How to Best Use Global Search

How Your Data is Backed Up

How To Use GraphiQL to Understand the Sonar API

Frequently Used Terms

Sonar's Rich Text Editor

Mutations in the Sonar API

Notification Preferences

API Calls Using Third Party Applications: Personal Access Tokens

Date/Time Picker: Overview

The New Sonar API

Introducing the New Sidebar

Upgrading your Ubuntu OS - Customer Portal Upgrades

A Deeper Dive into the New Sonar API

Consuming the Sonar API

Filtering: Simple vs Advanced

Browser Compatibility and Minimum Hardware Requirements for Sonar

REST API Wrappers for V1 Compatibility

User Profile: Your Personal User Settings

SMS Notifications

Dynamic Time Zones in Sonar

System Settings: Overview

Troubleshooting the Customer Portal

Controlling Your Landing Page: Personal Preferences

Interacting with Files via the API

Getting Your Data into Sonar

Customizing Your Customer Portal

Ticketing: Overview

Canned Replies Examples & Templates

Canned Reply Categories

Inbound Mailboxes Example Build

Ticket Categories Best Practices & Example Build

Exploring Ticket Groups

Using Parent Tickets

How to Integrate Inbound Mailboxes with Slack

Advanced Ticketing Features

API Changes for Voice Billing

Best Practices to Remain CPNI Compliant

Billing Voice Services in Sonar

Deploying Voice Services in Sonar

Best Practices for Fast Tracking a Support Request

How Sonar Bills Your Instance

The Sonar Status Page

The Sonar Community Forum

Feedback Portal / Suggest a Feature

Sonar Casts Table of Contents

How to Request Termination of your Sonar Instance

Submitting Bugs vs. Feature Requests

Third Party Customer Support Referrals

New Client Training Overview

Learning with Sonar: Tools and Resources