Accounts
Account Groups: Overview & Example Use Cases
This article provides information on account groups: what they are, how to create them, and examples of how they can be used.
Account List View: Overview
This article provides an overview of the information and features available from the account list view within Sonar.
Account Management View: Overview
The account view screen is home to both current and historical information about the account and allows you to perform a variety of actions against an account. This article details all of the information and actions that are available from within this screen and how you can interact with it.
Account Statuses: Overview & Example Use Cases
In this article, we review account statuses, which allow you to control the activation and organization of an account.
Account Types: Overview & Example Use Cases
Account types are used to categorize accounts based on common customer or business types. This article describes how to create account types, as well as why this is useful from a billing perspective.
Anchor & Linked Serviceable Addresses: Overview and Best Practices
This article will walk you through the Anchor and Linked Serviceable Addresses feature available in your Sonar instance, which provides a way to identify and connect addresses.
CPUC Fixed Broadband Deployment by Address
This article provides information on how Sonar can help customers with their CPUC reporting needs.
Child Accounts: Best Practices & How Tos
Child accounts allow you to connect one or more accounts within Sonar, in a parent-child style relationship. This affects account transactions, invoices, and also comes with additional considerations with the account billing parameters that should be reviewed prior to using this functionality.
Creating a New Account
This article provides an example of what account creation looks like in Sonar, and serves as a rough step-by-step guide to creating an account in your own instance.
Disconnecting an Account
Deletion of accounts is not supported within Sonar, however you can disconnect an account. This article provides the how-to for disconnecting accounts, as well as the results that this action has.
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
This document provides details on how Sonar can assist with the FCC Broadband Data Collection (BDC) Filings.
FCC Data Exports: General Overview and Usage
This article will provide background on the FCC Data Export tool, as well as instructions on how to generate Broadband Data Collection Report-related data within Sonar.
Future Serviceable Addresses: Overview
This article will provide you an overview of how Future Serviceable Addresses will function within your instance.
Lead Intake Form Processing
This article provides details on how you can use the Sonar API for lead intake form processing.
Notes & Tasks: Best Practices & Use Cases
Notes and tasks allow you to keep all employees on the same page with account related information and help to prevent any necessary tasks from being overlooked. This document contains details on each feature as well as the how-to's of setting them both up.
Scheduled Events: Overview & Use Cases
Scheduled events are actions that you can automate within Sonar to have some sort of change occur automatically at a later date. They are configured individually per account and can be utilized to help make your normal processes more efficient.
Serviceable Addresses: Overview and Usage
This article will take you through the process of creating a new serviceable address, and explain its usage and some of its limitations.
Specify Account ID upon Creation
This article guides you through the process of specifying the account ID for newly created accounts.
Understanding the Affordable Connectivity Program
This article provides an overview of what the Affordable Connectivity Program is and how you can utilize your Sonar instance to integrate the program with your business.
Using Sonar's FCC Broadband Label Generation Tool
This article will guide you through how to create FCC Broadband Labels from Sonar.
