Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Overview Customization
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Archiving an Account: Overview
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Disconnecting an Account
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes & Tasks: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview and Use Cases
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Call Logs: General Best Practices
Communications: Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
RemoteWinBox - Integration with Sonar
The Sonar Field Tech App
Tower Coverage Integration: Overview
Vetro FiberMap Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Network Inventory: How-to & Usage Guide
Segmentable Inventory: How-to & Usage Guide
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow Integration: Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Using Sonar DataConnect to Connect BI Applications with Your Sonar Instance
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Multi-Factor Authentication: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Monthly Statement: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Overview
Frequently Used Terms
Getting Your Data into Sonar
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Main Menu: Overview
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Table of Contents
- All Categories
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- April 2022 Archived Release Notes
April 2022 Archived Release Notes
Updated
by Mitchell Paul-Soumis
Update 4/28/2022 18:40 CDT
Bug Fix
- Fixed an issue where Schedule Availabilities would start the week after the start date, rather than the same week as the start date
Update 4/26/2022 17:42 CDT
Improvements
- Added better differentiation between a Serviceable Address and a Mailing Address when using Global Search
- Added an address type label to the results list
- Removed the static map image from mailing addresses
Bug Fixes
- Fixed an issue when using the Dispatcher View to schedule jobs where the job could not be scheduled due to an incorrect invalid geofence error
- Fixed the UpdateDataHistory mutation to also update the account's data usage percentage
- Updates to the billing process to prevent duplicate billing entries
- Fixed an issue where invoices were not appearing in the list when trying to link a child invoice to a parent when the list of child invoices was too large
- Added a sort to display the most recent child invoices first
- Added a filter to display only non-voided invoices
Update 4/20/2022 17:26 CDT
Bug Fix
- Fixed an issue where the company address was too high on the invoice/statement
Update 4/19/2022 17:59 CDT
1. Fixed an issue where the company address was being covered on invoices/statements being inserted into legal #10 window envelopes (reverted 4/20/2022 17:26 CDT)
Bug Fixes
- Fixed an issue where the fold line on the invoice/statement would go through the Due Date
- The Invoice Date will no longer appear on invoices/statements where the Service Period is included
- Fixed an issue where the company address was being covered on invoices/statements being inserted into legal #10 window envelopes
- Fixed an issue where triggered delinquency emails were incorrectly being sent to customers when making billing adjustments that would momentarily flag the account as delinquent
- Fixed an issue where some Saved Views using Advanced Filters were not able to be loaded
- Fixed an issue where deactivation of Telrad IMSI would not succeed
- Fixed an issue with Telrad full sync timing out
Update 4/14/2022 19:17 CDT
Improvements
- Improved proration options when performing an account disconnect
- Added proration options when using the ‘Disconnect Account’ function
- Added proration options when creating/editing the “Disconnect an Account’ Scheduled Event
- Added proration options when completing a job that will inactivate an account
- Proration details will display on created invoices and statements for any prorated services
- Provided the option to display proration details when creating an invoice and statement
Update 4/12/2022 18:40 CDT
Improvements
- Updated the main navigation panel
Bug Fixes
- Fixed an issue an IP Address could not be assigned to an Inventory Item attached to a Serviceable Address if that address was not associated to an Account
- Fixed an issue with CoA packets in some instances not being received by Radius Server
- Improved the detail in the account logs when CoA discount to FreeRadius fails
Update 4/06/2022 16:55 CDT
Bug Fixes
- Fixed issues that were occurring with Telrad BreezeVIEW integrations
- Hard IP assignments no longer override PDN address allocation setting in the attach IP address to Telrad provisioning message
- When an Inventory Item is assigned to an entity other than an account, the SIM will be deactivated where it was previously being deleted
- When an account goes delinquent, the IMSI will be deactivated where it was previously being deleted
- A SIM will be provisioned when an account comes out of delinquency
- A SIM will be deactivated when an account is disconnected
Update 4/05/2022 18:19 CDT
Improvements
- Added additional options for populating the address when working with Serviceable Addresses
- ‘Set Coordinates to Address’ option has been renamed to ‘Reset Lat/Lng to Address’, functionality remains the same
- The new ‘Lookup Address from Pin’ option will set the address to the pin location once the pin or the latitude/longitude have been adjusted
- Added an Inventory Items table to Internal Locations to view all inventory assigned to the internal location
Bug Fixes
- Fixed an issue where you could not adjust the ‘Generic’ flag on an existing inventory model when all requirements were met
- Fixed an issue with inventory assigned to an Internal Location not appearing in the inventory list for the Inventory Location
- Fixed an issue with the updateEntityCustomFields mutation that was preventing an Address custom field update
- Fixed an issue when doing Printed Invoices Batches with the ‘Exclude Paid Invoices’ checkbox selected where invoices were being excluded when only the Child Account(s) had a remaining due amount
- Made adjustments to prevent incorrectly displayed Services on accounts that could not be deleted