Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Overview Customization
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Archiving an Account: Overview
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Disconnecting an Account
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes & Tasks: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview and Use Cases
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Call Logs: General Best Practices
Communications: Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
RemoteWinBox - Integration with Sonar
The Sonar Field Tech App
Tower Coverage Integration: Overview
Vetro FiberMap Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Network Inventory: How-to & Usage Guide
Segmentable Inventory: How-to & Usage Guide
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow Integration: Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Using Sonar DataConnect to Connect BI Applications with Your Sonar Instance
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Multi-Factor Authentication: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Monthly Statement: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Overview
Frequently Used Terms
Getting Your Data into Sonar
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Main Menu: Overview
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Table of Contents
- All Categories
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- April 2023 - Archived Release Notes
April 2023 - Archived Release Notes
Updated
by Mitchell Paul-Soumis
4/27/2023 20:17 CDT
New Features
- Added the Voice Billing Importer feature. The importer is powered by Flatfile and will allow you to seamlessly mass import DIDs, Call Detail Records, and Voice Providers directly into your Sonar instance.
To read more about this feature, please refer to our knowledge base documentation here
Bug Fixes
- Fixed an issue where incorrect data was displaying for Custom Fields
4/25/2023 19:56 CDT
Improvements
- Updated Custom Fields on Accounts to display alphabetically
- Updated the Inventory Model images shown in the inventory model management view to only display once
- Updated Files to sort newest to oldest by upload date
Bug Fixes
- Fixed an issue where Account status changes due to delinquency rules were not prorating services when the “Prorate Account Status Change” billing setting was set
- Fixed an issue where some IP Assignments were not displaying in the IP Assignments subtable for Inventory Items
- Fixed an issue where the assigned Network Site Connections would not display when editing a Serviceable Address through an Account
- Fixed an issue where Simple Filters with long labels would be misaligned
- Fixed an issue where the Disconnect Account option was not available for Accounts with an active Account Status other than “Active”
4/18/2023 20:20 CDT
Improvements
- Updated the Radius Accounts table in Accounts to display more than 25 items
- Removed the option to disconnect an Account if the Account has already been disconnected
- Added additional logging against the Avalara Tax Provider
Bug Fixes
- Fixed issues related to Notes to improve the consistency in functionality:
- The CREATE_NOTE permission is required to include a Note when creating/updating models that support notes
- Only one Note may have the priority sticky with confirmation on each model
- The ALTER_OTHERS_NOTES permission is required to replace an existing sticky with confirmation Note when there is an existing sticky with confirmation Note created by another user
- Notes enforce a 10k character limit
- Fixed an issue where Invoices would not generate when the “Show CDRs on Invoice” option was enabled on a Voice Service assigned to an Account, but no DID was assigned to the Account
4/11/2023 21:23 CDT
New Features
- Added the ability to select Simplex or Duplex printing for Printed Invoices Batches through Settings > Billing > Billing Settings
- Added the ability to Rollup Generic Parameters for Voice Services on an Invoice. When enabled, the invoice will only display the base Voice Service and any applicable taxes
- Added a setting to Billing Defaults and Account Billing Parameters to “Aggregate Taxes on Invoice”. When enabled all applied Taxes will be aggregated under a Taxes/Fees section on the invoice as opposed to under each applicable debit transaction
Improvements
- Updated drop down selector field inputs application-wide to provide for a more consistent user experience and appearance. This includes displaying the remove icon on the right side of selected input, adding a remove option for non-mandatory fields, and displaying placeholder text for “No Selection” as opposed to a blank record within the drop down list
- Updated Notes to always display the created by user and the creation date
- Added a Sidebar option for Notes in order to view the action history
- Added all remaining compatible currencies to the list of Currency options
Bug Fixes
- Fixed an issue where a static IP assignment would be overwritten, instead of creating a new IP assignment, when assigning the IP to a MAC address on an inventory item that had two ports with the same MAC address; Sonar now allows for one MAC address to have static reservations in multiple IP pools at the same time
- Fixed an issue where an unexpected error would occur when creating an ACH Batch using BMO Harris 80 Byte Canadian ACH format due to edge case surrounding reversed payments
4/6/2023 21:30 CDT
New Features
- Added the ability to integrate with select third-party GPS Tracking Providers to monitor inventoried vehicles via the Map and Scheduling pages directly within Sonar. This feature includes the following updates:
- Added a GPS Tracking Providers section under Integrations within Settings to manage the GPS providers
- Added additional options to vehicles in Sonar to specify the associated GPS Tracking Provider, link the vehicle in Sonar to the vehicle within the provider, and configure if and when the vehicle should be tracked
- Updated the Map interface to display all tracked vehicles at their most recent location
- Updated the Map interface to include a toggle and search option for tracked vehicles
- Updated the Scheduling > Dispatcher View map to display all tracked vehicles at their most recent location
To read more about this feature, please refer to our knowledge base documentation here: GPS Tracking Providers: Overview
4/4/2023 19:08 CDT
Improvements
- Added the ability to select whether a Triggered Message should also be sent to contacts on a Child Account
- Improved error messaging when creating Call Detail Records
Bug Fixes
- Fixed an issue where the running balance on a Parent Account would be incorrect due to Debits from a Child Account appearing in the transaction list even when the Debit no longer applied to the Parent
- Fixed an issue where the transaction amount was incorrectly formatted in the ACH Batch when using BMO Harris 80 Byte Canadian ACH format as the Bank Account Processor
- Fixed an issue where all SNMP data would not be processed due to invalid data; submitted SNMP results will now skip any results with invalid data and process the remaining data