Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
CPUC Fixed Broadband Deployment by Address
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
How Sonar Prorates Billing
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Using Outbound SMS
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Auth0: Overview
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay: Token Migration Process
sonarPay Chargebacks & Disputes: Overview
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
New Client Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
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- August 2023 Archived Release Notes
August 2023 Archived Release Notes
Updated by Kristen Fiddes
8/29/2023 20:33 CDT
Improvements
- Optimized the generation and delivery of automated emails with invoice attachments
8/23/2023 19:48 CDT
Improvements
- Restored the Map feature and improved its loading time
8/22/2023 22:08 CDT
Improvements
- Improved the layout of the information found within the Contact tab under Accounts and Network Sites. As part of this change, we also enhanced the workflow to update phone numbers for contacts
- Added a toggle to the “Create LTE Provider” modal to reflect if BreezeVIEW is using a floating license model
- Added the ability to search by account contacts when utilizing the Batch Payment Entry feature
Bug Fixes
- Fixed an issue that was causing credits with “Display on invoice if amounts zero” enabled to display within the debits section of an invoice
- Fixed an issue that was limiting the decimals underneath the CDR “Rate” column; the display has now been extended to 5 decimal spots
- Fixed an issue that prevented non-Super Admins from resending a contract; we’ve added the Resend Contract permission
- Fixed an issue that was causing Authorize.net payment methods to cease working after a duplicate payment method was removed
- Fixed an issue that provided the option “No Selection” when updating a ticket status or priority
8/15/2023 20:35 CDT
Improvements
- Implemented validation to prevent the disconnection of an account without a serviceable address
Bug Fixes
- Fixed an issue where the ‘exists’ search filter was not working with Reverse Relation Filters in GraphQL
- Fixed an issue where Global Search did not work correctly when a backslash “\” was entered
- Fixed an issue where the filter “Account is associated with item” for Mass Messages was not including accounts from connected devices
- Fixed an issue where long service descriptions of continuous characters were causing layout issues on the invoice; long service descriptions will now wrap following the margins set on the invoice
- Fixed an alignment issue with vertical tabs that was affecting some pages
- Fixed an issue affecting multi-word statuses within the sidebar menu of Purchase Orders
8/14/2023 19:24 CDT
Bug Fixes
- Corrected an edge case where GraphQL queries with very high records per page did not return results for the final page when the final page had very few results
8/10/2023 20:14 CDT
New Features
- The Batch Payment Entry tool has been updated to include some new features and improve upon usability. This feature update includes the following enhancements:
- Added the ability to load Payments from a CSV file
- Added the ability to specify which open Invoice(s) the Payment will credit
- Added the ability to Edit, Delete, and Download Receipt for payments made from the Batch Payment Entry tool
- Added the ability to Export the list of payments created during a session
- Additional general workflow improvements
Improvements
- Enhanced Linxup GPS integration to automatically determine the API URL
Bug Fixes
- Fixed an issue that would allow the creation of overlapping Geo Tax Zones within the same geographical tax
8/8/2023 20:03 CDT
Improvements
- Updated the text within the popup displayed after a customer signs a Contract to be more generic
Bug Fixes
- Fixed an issue that would prevent creating a new Billing Default with Invoice Day selected as the Auto Pay Day and/or Due day when the Invoice Day was left blank to inherit from the Bill Day
- Fixed an issue where double auto payments could occur when two Invoices existed with the same auto pay date
- Removed extraneous Status filter from the Inventory Items Simple Filters options
- Fixed an issue where the screen would reposition when selecting new dates in the Data Throughput chart within Accounts > Network & Inventory
- Fixed an issue where auto payments would not retry failed payments, based on the Billing Settings, when using the CardConnect processor
8/3/2023 18:38 CDT
Bug Fixes
- Fixed an issue where the amount of rollover bytes used when closing a Data Usage History was not populating with the value used during the overage calculation
- Fixed an issue where the Return and From Addresses on an Invoice could be cut off in a #10 envelope
- Fixed an issue where ACH Batches for the BMO Harris processor would generate with the incorrect Type when there was a mix of Credits and Debits
- Fixed an issue where ACH Batches for the BMO Harris processor would generate with an incorrect sequence number
- Fixed an issue where Calix would update due to Account delinquency even when no delinquency options were configured
- Fixed an issue that would incorrectly allow Calix settings to select Inventory Model fields from different models within same record
- Fixed an issue where taxes were not calculated for Child Accounts with a different Bill day than the Parent Account when using Avalara