Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Overview Customization
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Archiving an Account: Overview
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Disconnecting an Account
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes & Tasks: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview and Use Cases
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Call Logs: General Best Practices
Communications: Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
RemoteWinBox - Integration with Sonar
The Sonar Field Tech App
Tower Coverage Integration: Overview
Vetro FiberMap Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Network Inventory: How-to & Usage Guide
Segmentable Inventory: How-to & Usage Guide
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow Integration: Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Using Sonar DataConnect to Connect BI Applications with Your Sonar Instance
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Multi-Factor Authentication: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Monthly Statement: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Overview
Frequently Used Terms
Getting Your Data into Sonar
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Main Menu: Overview
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Table of Contents
- All Categories
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- August 2023 Archived Release Notes
August 2023 Archived Release Notes
Updated
by Kristen Fiddes
8/29/2023 20:33 CDT
Improvements
- Optimized the generation and delivery of automated emails with invoice attachments
8/23/2023 19:48 CDT
Improvements
- Restored the Map feature and improved its loading time
8/22/2023 22:08 CDT
Improvements
- Improved the layout of the information found within the Contact tab under Accounts and Network Sites. As part of this change, we also enhanced the workflow to update phone numbers for contacts
- Added a toggle to the “Create LTE Provider” modal to reflect if BreezeVIEW is using a floating license model
- Added the ability to search by account contacts when utilizing the Batch Payment Entry feature
Bug Fixes
- Fixed an issue that was causing credits with “Display on invoice if amounts zero” enabled to display within the debits section of an invoice
- Fixed an issue that was limiting the decimals underneath the CDR “Rate” column; the display has now been extended to 5 decimal spots
- Fixed an issue that prevented non-Super Admins from resending a contract; we’ve added the Resend Contract permission
- Fixed an issue that was causing Authorize.net payment methods to cease working after a duplicate payment method was removed
- Fixed an issue that provided the option “No Selection” when updating a ticket status or priority
8/15/2023 20:35 CDT
Improvements
- Implemented validation to prevent the disconnection of an account without a serviceable address
Bug Fixes
- Fixed an issue where the ‘exists’ search filter was not working with Reverse Relation Filters in GraphQL
- Fixed an issue where Global Search did not work correctly when a backslash “\” was entered
- Fixed an issue where the filter “Account is associated with item” for Mass Messages was not including accounts from connected devices
- Fixed an issue where long service descriptions of continuous characters were causing layout issues on the invoice; long service descriptions will now wrap following the margins set on the invoice
- Fixed an alignment issue with vertical tabs that was affecting some pages
- Fixed an issue affecting multi-word statuses within the sidebar menu of Purchase Orders
8/14/2023 19:24 CDT
Bug Fixes
- Corrected an edge case where GraphQL queries with very high records per page did not return results for the final page when the final page had very few results
8/10/2023 20:14 CDT
New Features
- The Batch Payment Entry tool has been updated to include some new features and improve upon usability. This feature update includes the following enhancements:
- Added the ability to load Payments from a CSV file
- Added the ability to specify which open Invoice(s) the Payment will credit
- Added the ability to Edit, Delete, and Download Receipt for payments made from the Batch Payment Entry tool
- Added the ability to Export the list of payments created during a session
- Additional general workflow improvements
Improvements
- Enhanced Linxup GPS integration to automatically determine the API URL
Bug Fixes
- Fixed an issue that would allow the creation of overlapping Geo Tax Zones within the same geographical tax
8/8/2023 20:03 CDT
Improvements
- Updated the text within the popup displayed after a customer signs a Contract to be more generic
Bug Fixes
- Fixed an issue that would prevent creating a new Billing Default with Invoice Day selected as the Auto Pay Day and/or Due day when the Invoice Day was left blank to inherit from the Bill Day
- Fixed an issue where double auto payments could occur when two Invoices existed with the same auto pay date
- Removed extraneous Status filter from the Inventory Items Simple Filters options
- Fixed an issue where the screen would reposition when selecting new dates in the Data Throughput chart within Accounts > Network & Inventory
- Fixed an issue where auto payments would not retry failed payments, based on the Billing Settings, when using the CardConnect processor
8/3/2023 18:38 CDT
Bug Fixes
- Fixed an issue where the amount of rollover bytes used when closing a Data Usage History was not populating with the value used during the overage calculation
- Fixed an issue where the Return and From Addresses on an Invoice could be cut off in a #10 envelope
- Fixed an issue where ACH Batches for the BMO Harris processor would generate with the incorrect Type when there was a mix of Credits and Debits
- Fixed an issue where ACH Batches for the BMO Harris processor would generate with an incorrect sequence number
- Fixed an issue where Calix would update due to Account delinquency even when no delinquency options were configured
- Fixed an issue that would incorrectly allow Calix settings to select Inventory Model fields from different models within same record
- Fixed an issue where taxes were not calculated for Child Accounts with a different Bill day than the Parent Account when using Avalara