Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
CPUC Fixed Broadband Deployment by Address
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
How Sonar Prorates Billing
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Using Outbound SMS
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Auth0: Overview
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay: Token Migration Process
sonarPay Chargebacks & Disputes: Overview
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
New Client Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
- All Categories
-
- December 2020 - Archived Release Notes
December 2020 - Archived Release Notes
Update 12/30/2020 17:18
Bug Fixes
- Fixed an issue where the Connected Devices tab wasn't displaying the connection between an Account to a Network Site, nor from Network Site to an Account
- Fixed an issue where the Application Firewall being enabled would prevent contracts from being signed within the customer portal
- Fixed an issue where some accounts were not being flagged as delinquent despite their invoices being delinquent
- Fixed an issue where some credit card or bank account transactions were missing the "Also refund this payment" checkbox when being reversed
Update 12/29/2020 18:49
Bug Fixes
- Fixed an issue where the Printed Invoice Fee was being applied to accounts when they had a $0 invoice
- Fixed an issue where services limited to an account group where being displayed as available one-time transactions for accounts that are not within that group
- Fixed an issue where transactions could sometimes not be reversed as the page would hang
Update 12/23/2020 21:24
Improvements
- Updated Task behavior to allow any user to complete tasks assigned to no one, regardless of the presence of the " Whether a user can complete tasks that are not assigned to them" permission on the user's role
Bug Fixes
- Fixed an issue where Report Thumbnails were failing to load after having launched at least one report
- Fixed an issue when IPv6 Address Lists weren't populating on MikroTik devices
- Fixed an issue where the Diners Club Credit Card image was missing when added to an account
- Fixed an issue where the "Synchronize" button wasn't pushing IPv4 address updates to MikroTik devices
Update 12/22/2020 15:09
Improvements
- Modified deposit slips so that they can no longer be edited, to better align with best practices
Bug Fixes
- Fixed an issue where accounts in an inactive status could see an automated status change based on delinquency
- Fixed an issue where inbound mailbox signatures would sometimes not be displayed on ticket replies
Update 12/21/2020 19:53
New Features
- Added the ability for users to configure and receive both in-app and email notifications when various actions are completed within the Sonar instance
Improvements
- Updated the process for creating refunds and reversals from within the Transaction History of an account - now transactions have a "Reverse" option that will also allow for a refund to be created, if applicable
Bug Fixes
- Fixed an issue that was causing IPv6 address lists to not populate on MikroTik, when using the synchronize function
- Fixed an issue that was preventing a proration option from appearing for scheduled events, even when the user had the permissions to prorate for services
- Fixed an issue where services with a quantity of 0 would not display the quantity (would appear blank) from within the Services & Packages section of an account
Update 12/17/2020 20:32
Bug Fixes
- Fixed an issue which was preventing users from viewing a single day's data usage for an account, and instead requiring a date range to be selected
- Fixed an issue that was not allowing autopay to be disabled or enabled from the customer portal for some payment methods
- Fixed an issue where usage based billing policies were not taking into account the months to bill for the data cap
- Fixed an issue with the additional actions available after creating a new ticket, where clicking on some of the actions would result in a blank window appearing
- Fixed an issue where accounts with either an active or inactive status were being moved into delinquency, instead of active accounts only
Update 12/14/2020 20:32
Improvements
- Corrected a typo that appeared when creating or editing a geofence
Bug Fixes
- Fixed an issue that was preventing edits to an existing geofence from being saved
Update 12/11/2020 20:32
Improvements
- Added a scroll bar to confirmation and pop-up dialogs in Sonar to accommodate the display of long texts
Bug Fixes
- Fixed an issue where having more than 25 Inventory Items assigned to a Network site would prevent any items from being displayed when assigning an IP address
- Fixed an issue where a printed invoice would display Document ID rather than Invoice number
- Fixed an issue where some fields couldn't be returned to a blank value once values were added to them
- Fixed an issue that was preventing certain geofences from being saved or edited
- Fixed an issue with Advanced Filtering on the Accounts List where values would display incorrectly
- Fixed an issue where an account's Transaction History wasn't dynamically updating for all logged-in users
- Fixed an issue where updating Bank Account payment details would fail on accounts migrated from V1 into V2
- Fixed an issue which resulted in Account Services prorating incorrectly, and no longer accounting for split Invoice/Billing days
Update 12/09/2020 19:55
Bug Fixes
- Fixed an issue that was causing attachments within a ticket to not be accessible for viewing or download
Update 12/08/2020 20:21
Improvements
- Added real-time device metrics to the top of the Network Dashboard
- Added a new toggle to the Billing Settings page - "Always round taxes up"
- Added a YES/NO indicator when a Scheduled Availability is restricted to a specific Geofence
Update 12/07/2020 22:25
Improvements
- Corrected a typo which appeared when replacing the Data Service on an account with a different one
- Corrected a typo when creating an Adjustment service
- Corrected a typo when adding Authorize as a Bank Account Processor where "Transaction" was misspelled
Bug Fixes
- Fixed an issue where the "Contact has Email Category Enabled" filter in Mass Email creation was filtering incorrectly
- Fixed an issue where Data Usage wasn't correctly rounding decimals
Update 12/03/2020 11:57
Bug Fixes
- Fixed an issue with mass emails where using the "Account is Delinquent" filter would not correctly filter down to only delinquent accounts
- Fixed an issue with the mass email filter "Contact has Email Category Enabled" that was resulting in the wrong contacts being added to the email
- Fixed an issue that was preventing the billing settings field "Invoice Day" from being set to null
- Fixed an issue with data exports that would cause the export to fail for some instances, due to a timeout issue
- Fixed an issue that was preventing price overrides from being set on account services