Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Overview Customization
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Archiving an Account: Overview
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Disconnecting an Account
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes & Tasks: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview and Use Cases
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Call Logs: General Best Practices
Communications: Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
RemoteWinBox - Integration with Sonar
The Sonar Field Tech App
Tower Coverage Integration: Overview
Vetro FiberMap Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Network Inventory: How-to & Usage Guide
Segmentable Inventory: How-to & Usage Guide
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow Integration: Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Using Sonar DataConnect to Connect BI Applications with Your Sonar Instance
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Multi-Factor Authentication: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Monthly Statement: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Overview
Frequently Used Terms
Getting Your Data into Sonar
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Main Menu: Overview
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Table of Contents
- All Categories
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- February 2021 - Archived Release Notes
February 2021 - Archived Release Notes
Update 02/25/2021 23:10
Improvements
- Added the ability to reorder tasks when added to a task template, or added to an entity such as an account, job, or network site
Bug Fixes
- Fixed an issue where applying new email categories to all existing contacts from Settings --> Communication --> Email Categories would fail to apply the categories
- Fixed an issue preventing task templates from being exported as a CSV
- Fixed an issue where completing a task with a custom field requirement on an account could cause unexpected behavior
Update 02/24/2021 19:13
Bug Fixes
- Fixed an issue that was causing an account's Active Assignment list to not populate in some rare cases during an account's creation process
Update 02/24/2021 18:24
Bug Fixes
- Fixed an issue where performing a general search on queries was not taking into account any existing filters
Update 02/23/2021 20:02
Improvements
- Added the ability to have addresses pre-filled when adding billing information to a customer account
- Added the ability to save search filters for ease of access
- Added the ability to view and monitor when another user is viewing or replying to a ticket
Bug Fixes
- Fixed an issue where marking an account as inactive wouldn't send a deactivation message to the Telrad BreezeVIEW server
- Fixed an issue where it was occasionally impossible to remove a created polygon
- Fixed an issue where editing an Adjustment service would remove all roles that could apply the service
Update 02/18/2021 13:50
Bug Fixes
- Fixed an issue that prevented the Looker Explore capability from being visible within Sonar's reporting feature
Update 02/17/2021 20:23
New Features
- Added the ability to clone a job, simplifying the reassignment of nearly-identical jobs. This will create a copy of the job, maintaining the Assignees and Entities, which can be edited after the cloning process. The Clone option is accessible from the Job list, or the Job Management View.
Improvements
- Made various improvements to the "Transactions" tab within the Billing Page of the Account Management View
- Adjusted the Service flow by moving metadata creation to a second step after supplying service details, eliminating the "Done" button which previously caused confusion
- Signed contracts will now redirect signers to the Customer Portal if it's configured in the instance
- Added a card to the Account Management View displaying an account's Creation, Activation, and Next Bill dates
- Added a toggle that will allow you to include a Detailed Transaction list to your Printed Invoice Batch
- Improved the user interface appearance of Tab Headers across the Sonar instance on narrow screens
Bug Fixes
- Fixed an issue where Account Groups could be removed from an account even if a service applied was restricted to the account group
- Fixed an issue where the search form in the Inventory Item Management page was failing to update results
- Fixed an issue where configured provisioning fields on Inventory Items were failing to persist after being added
- Fixed an issue causing webhooks to trigger erroneously when there were no actual changes in Sonar
- Fixed an issue preventing jobs scheduled for midnight from displaying in the Dispatcher View
- Fixed an issue preventing Payment Details from being updated when they were migrated from legacy Sonar V1 instances
Update 02/11/2021 22:09
Improvements
- Added the ability to create a Print Invoice batch without including detailed transactions
Bug Fixes
- Fixed an issue where addresses in the UK weren't being completed using the Address Fill function
Update 02/03/2021 16:31
Bug Fixes
- Fixed an issue where reversal logs showed the user that created the original transaction instead of the user that triggered the reversal
- Fixed an issue that was allowing task template items to have custom field completion requirements, where the custom field was tied to a different entity than the one the task was being created for
- Fixed an issue that was preventing task template items from being modified or deleted from a task template
- Fixed an issue when scheduling a job where all available times would be displayed together, instead of separating the times by date
- Fixed an issue that was showing users as available when scheduling a job, even if they had another job scheduled for that time
- Fixed an issue that was preventing scheduled jobs from appearing on the map within the Dispatcher view
Update 02/03/2021 16:31
Improvements
- Improved the animation that occurs when another viewer pops up in the "Currently Viewing" pill
- Added a "reversed_by" field to the "Debits" and the "Discounts" tables in the GraphQL API
- Updated an error message to provide more detail when trying to create an ACH batch without a Bank Account processor configured
Bug Fixes
- Fixed an issue where the icons for the numbered list and the bulleted list in Sonar's rich text editor were identical
- Fixed an issue where having only one viewer would extend the "Currently Viewing" icon as if there were multiple viewers
- Fixed an issue causing no details to appear when attempting to view IP Addresses on any entity within Sonar