Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Overview Customization
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Archiving an Account: Overview
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Direct Messages: Overview
Disconnecting an Account
Disconnection Reason Management: Overview
Exploring Task Groups
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Tasks & Task Templates: Overview
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Configure Service Eligibility Criteria: Overview
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview
Dual Data Services: Overview
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to Use SKUs: Overview
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Reversals and Refunds: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Communications: Call Logs Overview & Best Practices
Communications: Messages Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Field Tech App
Financial
Agreement Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Atlas Digital CORE Integration
Calix Cloud Data Field Mappings
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
Integrating with Calix Cloud
RemoteWinBox - Integration with Sonar
Sonar Retain: AI-Powered Customer Retention & Quality Intelligence
Tower Coverage Integration: Overview
VETRO FiberMap V2 Integration: Overview
VETRO FiberMap V3 Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Network Inventory: How-to & Usage Guide
Segmentable Inventory: How-to & Usage Guide
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling Dispatcher View: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Table View: Overview
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Adtran Mosaic Cloud Platform Integration: Overview
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
FreeRADIUS 3: Build-Out & Integration
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow On-Premise Integration: Setup and Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Using Sonar DataConnect to Connect BI Applications with Your Sonar Instance
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Multi-Factor Authentication: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
How to Find Your Processing Rates in the sonarPay Portal
sonarPay Canada Disbursements: Overview
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Monthly Statement: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Overview
Frequently Used Terms
Getting Your Data into Sonar
GraphQL Rate Limiting Overview
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Main Menu: Overview
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
View History & All Logs: Overview
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How Sonar Manages Spam Tickets
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Category Families & Ticket Categories: Overview
Ticket Resolution Reasons: Overview
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Where Sonar Stores Your Data
Table of Contents
- All Categories
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- July Release Notes
July Release Notes
Updated
by Mitchell Ivany
Update 07/29/2020 15:51
Improvements
- Added buttons to quickly sort between Serviceable Addresses are in use for accounts, or not in use
- Added a check-box which allows you to enable Auto Payment during the process of adding a new payment method to an account
Bug Fixes
- Fixed an issue where Invoice Day validation would accept the characters "e" and "." as valid dates
Update 07/29/2020 12:20
Bug Fixes
- Fixed an issue that was causing data usage graphs for accounts to only display up to 00:00 for the current day - now when viewing the graph it will display up to the current time
- Resolved an issue that was preventing files from being retrieved via GET request when using a personal access token
- Updated to the newest version of Laravel due to the security patch that was released for versions 6.x and 7.x
Update 07/24/2020 18:04
New Features
- Added an API wrapper to Sonar in order to translate legacy (RESTful) API calls to the new GraphQL API
Improvements
- Redesigned the multi-mutator forms on the front-end for improved ease of use
- Updated the IMG tool within the Mass Email editor so that images now appear within the editor as they are added, and can be displayed anywhere within the email body instead of just at the top of the email when sent out
- Updated the Inventory Item details sidebar from the IP Address Management page to display Assignee information alongside Inventory Model Field data
- Updated the IP Address Management details pane for individual assignments to display the assignee alongside the Inventory Model Field data
- Updated Scheduled Events UI to display the event type and the scheduled time more easily at a glance
- Updated behavior of pop-up forms to display a notification that there are unsaved changes when closing the form with the "X" instead of the cancel button
- Limited the ability to start a call log to the actual account page so that all call logs will automatically be tied to the proper account
Bug Fixes
- Fixed an issue where clicking the “View Details” option for a job, from the job icon menu within the Dispatcher View, would not result in the sidebar panel being displayed
- Resolved an issue that was causing the timestamps for inbound tickets to be displayed incorrectly
- Fixed an issue that was causing the bottom border of the icons on job tiles within the Dispatcher View to not render properly
- Fixed an issue that was preventing local prefixes from being updated for voice services when using the updateVoiceService mutation within GraphQL
- Resolved an issue where removing a prorated service from an account was not prorating the removal, if the ‘Addition Prorate Date’ was after the date billing ran
- Fixed an issue where multi-step forms would sometimes not prefill relevant data from previous steps
- Fixed an issue where installers who had no scheduled availability would still be displayed in the schedule view
- Fixed an issue where attempting to assign an IPv6 address and a CIDR of 128 could cause system responsiveness issues
- Fixed an issue where credit services and service quantities were not being calculated correctly when being applied to a package
- Fixed an issue where Serviceable Addresses could be edited to be a duplicate of an existing address
- Fixed an issue where setting up an email trigger to send a contract copy would result in an error
Update 07/20/2020 15:03
New Features
- A text-based search bar was added to the Mass Email screen that allows users to search through the list of accounts that are included when sending out a mass email
Improvements
- Updated the way file thumbnail tiles are displayed when a file is uploaded for an entity, so that the description field for the file is displayed, if present; otherwise, the name of the file will be displayed instead
- Updated the color of the "Test Webhooks" button, found within the main webhook endpoints table, from light blue to grey
- Updated the "Open Tickets" quick filter (available from the Ticketing screen) so that it also display tickets with statuses of Pending Internal and Pending External, in addition to tickets with an Open status
Bug Fixes
- Resolved an issue that was preventing users from being able to enable/disable individual contract templates
Update 07/16/2020 19:10
New Features
- Added the ability to open a new tab using the Globe icon in global search results
- Added an error message and a tooltip when attempting to add a non-HTTPS webhook endpoint
Improvements
- Updated wording from "Trigger Count" to "Months" when creating a Triggered Email for an upcoming Credit Card expiry
- Improved functionality for Telrad IMSI to MAC Address conversion
Bug Fixes
- Fixed an issue where transactions could still be deleted after an accounting period had closed
- Fixed an issue where phone numbers would show as "null" in results from Global Search
- Fixed an issue where a locked invoice would cause autopay to fail and run in a loop indefinitely
- Fixed an issue where credit card billing addresses where being displayed as serviceable addresses when adding or moving inventory
- Fixed an issue where the IP Address Management interface was not showing IP assignments inside IP pools, and IP Lookup would not show assignees
- Fixed an issue where the map and pin weren't loading initially when creating a new serviceable address or network site
Update 07/13/2020 18:52
New Features
- Added a button in the webhook endpoint forms to test the user's endpoint
Improvements
- Updated behaviour when updating a username to match behaviour of username creation, where each scenario now requires a minimum username length of 1 character
- Removed the "All Events" trigger event from the Create Webhooks Endpoint page
Bug Fixes
- Fixed an issue where making a Public ticket Private through the API would keep the recipients list intact
- Fixed an issue where entering the height of a Network Site would sometimes result in a decimal due to metric conversion
- Fixed an error which occurred when entering specific sets of filters in the mass email tool
- Fixed an issue where Inbound emails could omit the email header and cause an error
- Fixed an issue where using the quick sort menu in the ticketing interface would result in an error
Update 07/09/2020 18:52
New Features
- Added an option to use available funds upon manual creation of an invoice
- Added a tool tip to the Schedule Availability creation window which details "Weeks between Repetitions"
- Added the option to set a parent account from the to-be child account, through the account's Edit drop down - previously only able to add a child account from the parent account
Improvements
- Updated the error message to be more descriptive when jobs were overlapped in the Scheduling Dispatcher
- Updated the Serviceable Address modal in the Account Management View to remove the ability to delete the serviceable address
- Updated ticket association behavior when creating a new job to only show open tickets
Bug Fixes
- Fixed an issue where the Account Sidebar would display "Next Bill Date" twice - now shows 'Next Bill Date" and "Activation Date" as intended
- Fixed an issue where the "Next Invoice Date" was being calculated incorrectly when set for next month billing
- Fixed an issue where the width of the "date" column on deposit slips remained very wide
- Fixed an issue where you would not be logged out when changing your password
- Fixed an issue where jobs could sometimes be duplicated when dragging them across users in the dispatch view
- Fixed an issue where the ticketing interface doesn't load on some instances