Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Overview Customization
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Disconnecting an Account
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes & Tasks: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview and Use Cases
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Call Logs: General Best Practices
Communication Tools: Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
RemoteWinBox - Integration with Sonar
The Sonar Field Tech App
Tower Coverage Integration: Overview
Vetro FiberMap Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow Integration: Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Multi-Factor Authentication: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Overview
Frequently Used Terms
Getting Your Data into Sonar
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Table of Contents
- All Categories
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- June 2021 - Archived Release Notes
June 2021 - Archived Release Notes
Update 06/30/2021 18:37
Bug Fixes
- Fixed an issue that was preventing generic inventory items from being edited or consumed in the GUI
Update 06/25/2021 18:44
Bug Fixes
- Fixed an issue where data usage added through the API wasn't being reflected in the usage graphs on an account
Update 06/25/2021 15:32
New Features
- Added a new section for Voice under the "Settings" menu, providing access to a DIDs page (allowing you to create, update, and delete DIDs) as well as a Voice Providers page (allowing you to create, update, and delete voice providers)
- Added the ability to assign DIDs to customer accounts through the Sonar interface
Improvements
- Added the ability to filter account Action Logs when within an account's management view
- Improved scheduled events when adding data services - the added data service will now replace any existing data service on the account instead of requiring a removal event first
- Improved performance in the Inventory view when there are large numbers of inventory items
Bug Fixes
- Fixed an issue with the FCC Form 477 Report incorrectly counting voice service lines
- Improved performance for DOCSIS Syncing
- Fixed an issue where clicking on an attachment in a ticket would do nothing
- Fixed an issue where generic inventory items wouldn't display in the inventory table
Update 06/24/2021 14:00
Bug Fixes
- Fixed an issue that was causing the advanced filters within the Ticketing interface to produce unexpected results
Update 06/21/2021 19:59
Bug Fixes
- Fixed an issue where viewing an entity would cause two access log entries to be created, one for the action history and one for the viewing history
- Fixed an issue that caused the PayPal Transaction ID field to be presented as a dropdown instead of a text field that allows for entry
Update 06/17/2021 18:54
New Features
- Added the PayPal payment processor integration within the Sonar instance; PayPal credentials can now be added (under Settings > Billing > PayPal Credential) and allow PayPal payments that are made through the customer portal to be posted to the corresponding account within the Sonar instance
Improvements
- Added the ability to search by relational data within the Simple/Advanced filtering available throughout the Sonar instance
- Updated the error message that is displayed when attempting to assign an IPv6 address to a MAC address
Bug Fixes
- Fixed an issue that was preventing the global/local uniqueness to not be respected for model field data on inventory items
- Fixed an issue where MikroTik address lists would not update when disconnecting or reactivating an account
- Fixed an issue where some accounts were seeing discrepancies between their balance due, available credits, and total balance amounts
Update 06/11/2021 18:18
Improvements
- Added a visual indicator when assigning inventory to show which serviceable addresses have an account associated with them
- Added the option to "Rollup Services" when creating packages, so that the multiple charges and items within the package are displayed as a single line on customer invoices/statements and in the customer portal
- Added the ability to have a "Past Due" stamp displayed on invoices
- Updated the IPAM interface to improve performance when loading many IP subnets into IPAM
- Updated print invoice batches so that they are now in order by account number
- Improved performance when loading an account's RADIUS Session History page
- Updated the system notification emails that are received for tickets to include more detailed information
- Added the ability to toggle customer portal access to either all contacts or just primary contacts for accounts
- Fixed an issue where accounts with two different radius groups, each with unique reply attributes, would only send one reply
Bug Fixes
- Fixed an issue with domain verification where it would show as verified even when the DKIM or SPF records were incorrect
- Fixed an issue where credit card payments could sometimes be processed multiple times
- Fixed an issue where alerts weren't generating for devices in a Down or Warning states
- Fixed an issue where purchasing additional usage within the customer portal displayed an incorrect purchase value
- Fixed an issue where refunding a credit card payment that hadn't cleared on CardConnect's side would cause the reversal of the credit to go through in Sonar but the refund to fail
- Fixed an issue preventing Inline Devices and DHCP Servers from syncing automatically
- Fixed an issue with voice billing where the same DID could be duplicated
- Fixed an issue where using the search function on the Geofences screen would result in an error being displayed
- Fixed an issue where SNMP OIDs beginning with "." would break monitoring graphs
- Fixed an issue that would sometimes occur when trying to save or edit a custom field, if it was on an entity that was deleted prior to being migrated to Sonar V2
Update 06/09/2021 19:00
Improvements
- Added US Military bases to the available list of States when adding a Serviceable or Mailing Address
Update 06/03/2021 22:01
Bug Fixes
- Fixed an issue that was preventing IP assignments from being posted in Sonar when using the API/DHCP Batcher