Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
CPUC Fixed Broadband Deployment by Address
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Using Outbound SMS
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
Integrating with Calix Service Cloud
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Auth0: Overview
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay: Token Migration Process
sonarPay Chargebacks & Disputes: Overview
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
New Client Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
- All Categories
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- March 2021 - Archived Release Notes
March 2021 - Archived Release Notes
Update 03/24/2021 22:48
New Features
- Implemented the first phase of Voice Billing, which provides a way of billing customers for voice services; additional work will be continuing on the backend to fully build-out this feature
Bug Fixes
- Fixed an issue where not all transaction activity was being captured in the activity logs
Update 03/19/2021 17:57
Bug Fixes
- Fixed an issue where testing the API connection for the TowerCoverage integration would result in a "The remote server returned an error: (403) Forbidden" error message
Update 03/19/2021 6:13
Bug Fixes
- Fixed an issue where the Next Service Period Start date would appear to be a day before the Next Bill Date due to an error in time zone calculation
- Fixed an issue where deposit slips were generating for the incorrect date and time due to time zone conversion/calculation
- Fixed an issue that was allowing recurring services to appear in the list of selectable services for the FCC Form 477 report, instead of only voice or data services
- Fixed an issue where performing a reversal and refund would appear to succeed even if the refund portion failed
- Fixed an issue that was preventing some images from loading as a result of mismatched file size in the database
Update 03/17/2021 20:37
Improvements
- Added the ability to make a public ticket private by removing the ticket's associated inbound mailbox, as long as there have been no public replies to the ticket
Bug Fixes
- Fixed an issue with data services where upload/download speeds under 1 Mbps were being displayed as 0 Mbps
- Fixed an issue that was preventing name overrides from appearing on an invoice for recurring services if the name override was applied at the same time the service was added to the account
- Fixed an issue where disconnecting/activating an account would not close/open the account's data usage history periods accordingly
- Fixed an issue that was causing FCC Form 477-related role permissions to not save consistently
- Fixed an issue with geo taxes where the form fields were not unsettable and therefore edits to remove values were not being saved
- Fixed an issue where only the first 25 account-related custom fields would be displayed on the Edit page when editing an account
Update 03/15/2021 22:19
Improvement
- Improved the Call Log creation window to allow the "Cancel" and "Create" buttons to be visible, even on low resolutions and small screens
- Improved Job Completion Notes functionality to allow editing of the notes after the job has been completed
- Corrected the value format of Column C of the FCC Form 477 Report to show an integer value
Bug Fixes
- Fixed an issue where transaction totals and an account's running balance were out of sync
- Fixed an issue where replying to a ticket would strip the Ticket Category from the ticket
- Fixed an issue where the accounting period wouldn't automatically close when set to daily
- Fixed a billing issue where no statements were being generated, only invoices
Update 03/11/2021 22:25
Improvements
- Added the ability to use GoCardless as a Payment Processor within Sonar V2
- Added a tooltip to entity custom fields that indicates a task will be completed when a task with a Custom Field Completion requirement exists on the entity
Bug Fixes
- Fixed an issue where the Customer Portal Username field could not be unset from a customer's contact details
- Fixed an issue where previews for images uploaded to an account weren't being shown in some browsers or operating systems
- Fixed an issue where certain date fields on the Account Management View weren't following instance date/time formatting settings
- Fixed an issue where tickets were not being fully deleted, only marked as internal, and then no longer allowing editing
Update 03/10/2021 20:23
New Features
- Added the ability to have all customer invoices generated in both English and French, through the new "Bilingual Invoices" field found under System Settings; this can also be set on an account/contact basis, through the use of the primary contact's "Language" field
Improvements
- Added the ability to lookup IP assignments through global search
- Added the ability to prefill ticket recipients when creating a new public ticket, based on the contact(s) associated with the account or network site
Bug Fixes
- Fixed an issue where the "Change Status After X Days" field was still showing on an account's billing configuration, even when the "Switch Status After Delinquency" setting was disabled
- Fixed an issue with the V1 to V2 API wrapper that was causing account balance discrepancies between the customer portal and the instance
- Fixed an issue that was causing invoices to sometimes indicate the account had unapplied credits when it did not
- Fixed an issue where the "Last Modified" sorting option in the ticketing interface was not accounting for all ticket changes
- Fixed an issue that was preventing a job type's "Ticket Group Upon Completion" and "Ticket Group Upon Failure" fields from being unset through GraphQL
- Fixed an issue with the FCC Form 477 report generator that was restricting the selection of data and voice services to only the first 50 displayed in the list
- Fixed an issue that was preventing the ticketing interface from being displayed if there was an unsupported email address associated with a contact, account, or ticket in the instance
Update 03/03/2021 21:16
Improvements
- Added the ability to select either the Serviceable Address or Mailing Address for an account and pre-fill the payment information
- Added the Primary contact's Phone Number and Email Address to the Job Details view, accessible from the sidebar after clicking the contact name
- Added the ability to view an account's activation time as well as date using the GraphQL API
Bug Fixes
- Fixed an issue where performing a Data Export using Google Chrome would result in a file without a CSV extension
- Fixed an issue where attempting to assign devices based on MAC Address was difficult due to search irregularities
- Fixed an issue where completion notes on Jobs weren't being displayed on the Job View page
- Fixed an issue where RADIUS CoA had the wrong Acct-Session-Id in the packet