Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
CPUC Fixed Broadband Deployment by Address
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
How Sonar Prorates Billing
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Using Outbound SMS
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
Integrating with Calix Service Cloud
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Auth0: Overview
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay: Token Migration Process
sonarPay Chargebacks & Disputes: Overview
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
New Client Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
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- March 2022 - Archived Release Notes
March 2022 - Archived Release Notes
Updated by Mitchell Paul-Soumis
Update 3/29/2022 18:54 CDT
Bug Fixes
- Fixed an issue where services were not updating in Baicells due to a synchronization issue. The full synchronization process has been optimized to avoid any timeouts
- Fixed an issue where some instances were incorrectly displaying partial inactive IP assignments under active assignments in accounts
- Fixed an issue where an incorrect error message around invalid job IDs would appear when attempting to save a Schedule Availability
- Fixed an issue where data usage histories would not close at the end of a billing period on accounts without a usage based billing policy
- Fixed an issue with the public saved view filter options not working in the Serviceable Address table in Settings
Update 3/22/2022 19:15 CDT
Bug Fix
- Fixed an issue with tasks tied to custom fields showing as completed on jobs without a user actually completing the task
Update 3/18/2022 20:43 CDT
Bug Fix
- Fixed an issue with CardConnect bank accounts not working as expected due to routing code padding
Update 3/18/2022 11:51 CDT
Improvements
- General Performance Improvements
Bug Fixes
- Fixed an issue where payments would be made against a Parent and Child account when the Child account had an automatic payment method
- Child accounts can no longer have automatic payment methods
- Child accounts’ payment method cannot be updated to automatic
- When linking a Child account with an automatic payment method to a Parent account, the payment method will be set to manual
- Fixed an issue where Custom Fields on a Contact were incorrectly displaying IDs instead of the Custom Field data in the drop down selection
- Fixed an issue where CoAs would not work as expected when there was more than one RADIUS account on an account
- Fixed an issue that was causing some accounts to be double billed
Update 3/11/2022 11:23 CST
Improvements
- Standardized the Download option under relevant Billing Tools (ACH Batches, Deposit Slips, Printed Invoice Batches).
Bug Fixes
- Fixed an issue where certain permissions were not providing View access to Billing Tools when they should have been.
- Fixed an issue where reversals made against invoiced transactions were not appearing in the Action History logs for the associated account.
- Fixed an issue where viewing the Full Processor Response for a payment transaction would run off the page. Payment processor messages will now be formatted and readable within the modal.
- Fixed an issue where an Account Type could incorrectly be deleted when it was attached to a Billing Default.
Update 3/09/2022 19:37 CST
Bug Fix
- Fixed an issue with new payments, invoices, and deposits slips incorrectly stating you could not adjust due to them being in a closed accounting period
Update 3/08/2022 17:34 CST
Bug Fixes
- Fixed an issue where some actions (making a payment, deleting an invoice, etc.) would be allowed even though they were within a closed accounting period. We have updated, so these actions now properly consider the closed accounting period to be up until midnight of that period.
- Fixed an issue when entering an amount where pressing backspace twice in order to correct cent values was also removing the decimal point, causing incorrect values to be entered.
- Fixed an issue that was allowing duplicate payments when making a payment through the customer portal.
- Fixed an issue with IP Assignments being removed from Mikrotik address list when the description was updated.
- Fixed an issue where loading a Saved View would only apply the first selection if multiple selections were made against a filter value.
- Fixed an issue that was causing the autopay amount to not run for the full amount of an invoice.
- This fix will repair invoices with a negative Child Invoice Remaining Due total when all of the child invoices remaining due amounts actually total to zero.
Update 3/03/2022 17:14 CST
Improvements
- Updated the ‘Modify Account Service Parameters’ (such as quantity, name override, and proration) permission to allow users to schedule events that will adjust a price override on an account service
- Added a ‘Running Total’ value to display the sum of all selected payments when creating a deposit slip
- Implemented general performance improvements
Bug Fixes
- Fixed an issue that was incorrectly allowing duplicate TowerCoverage entries
- Fixed an issue where some scheduled events would incorrectly remove an existing data service
- Fixed an issue where new/updated/deleted IP Assignments on an account were not always appearing correctly in the account IP Assignment table without a refresh