Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
CPUC Fixed Broadband Deployment by Address
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
How Sonar Prorates Billing
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Using Outbound SMS
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
Integrating with Calix Service Cloud
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Auth0: Overview
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay: Token Migration Process
sonarPay Chargebacks & Disputes: Overview
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
New Client Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
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- March 2023 - Archived Release Notes
March 2023 - Archived Release Notes
Updated by Mitchell Paul-Soumis
3/28/2023 20:00 CDT
Bug Fixes
- Added validation to prevent Credit from being used as the Application type for Voice Services
- Fixed an issue where the Account Group selection was not appearing for Adjustment or Expiring Services
3/23/2023 19:55 CDT
Bug Fixes
- Fixed an issue where Avalara taxes would not be calculated for Child Accounts when the Parent had many children
3/21/2023 20:32 CDT
Improvements
- Added the ability to attach Files to Serviceable Addresses from the address manage view
Bug Fixes
- Fixed an issue with the Calendar Integrations section appearing on the profile page for Super Admins even when External Calendar Syncing was disabled
- Fixed an issue where Webhooks that timed out would not be retried. Updated the retry logic for all failed Webhooks to increase the frequency between retries over time and fail after 4 hours
- Fixed issues with the Report data sync missing some records and improved the sync process
03/14/2023 18:32 CDT
Improvements
- Global Search will now include unassigned Serviceable Addresses in the results
- Added a relation from Taxes to Voice Service Generic Parameter Taxes in the API
- Added a viewable list of previously associated Files when working with Saved, Triggered and Mass Email messages
- Added a message preview to Triggered and Mass Email messages
Bug Fixes
- Fixed an issue where the Rate displayed in the Edit Geo Tax Zone modal was not correctly formatted
- Fixed an issue where some fields in the Ticket modal would display outside of the form when selected values were very long
- Fixed an issue where SFTP Data Exports were not handling the base path correctly. The paths are now based on the root directory
- Fixed an issue where some rows would be excluded after initiating a manual sync of report data due to a future updated at time
03/10/2023 7:58 CST
New Features
- Introduced changes that will allow fiber and other wireline network operators to better visually represent the physical placement of their network deployments in Sonar. These changes include the following updates below:
- Added the ability to upload KML files to view custom overlays on the Map
- Added the ability to define Serviceability Statuses for Serviceable Addresses
- Introduced explicit connections between Serviceable Addresses and Network Sites
- Added a location attribute to Inventory Items
- Introduced a new Network Map to Network Sites > Inventory & Network
03/07/2023 20:13 CST
Bug Fixes
- Fixed an issue where bank account payment refunds would fail when using the GoCardless processor
03/03/2023 20:00 CST
Improvements
- Added details to the Account Service Created and Account Service Deleted logs on an Account
- Updated the FCC Form 477 Data Exports for Voice Services to consider Lines and/or PBX Seats in the calculation for the ‘Total VGE lines or VoIP Subscriptions’ and ‘Consumer VGE Lines or VoIP Subscriptions’
- When adding a Voice Service to an account, a tooltip has been added below the generic parameters stating ‘The specified quantity refers to the total quantity for all services, not per service.’
Bug Fixes
- Fixed an issue where Billing Settings could be saved with ‘Apply Late Fees’ turned on but no Late Fee Mode selected
- Fixed an issue where all users could not be successfully removed from a Vehicle through the Edit Drivers modal
- Fixed an issue surrounding adding and deleting duplicate payment methods on an Account that was resulting in errors from the payment processor (ex. “Customer Profile ID or Customer Payment Profile ID not found”). Going forward this will prevent payment methods from no longer functioning after deleting a duplicate