Table of Contents

May 2022 Release Notes

Mitchell Paul-Soumis Updated by Mitchell Paul-Soumis

Update 5/30/2022 18:59 CDT

New Features

  1. Added the ability to enable 'Mail Order Telephone Order' (MOTO) transactions when using Stripe as a payment processor. This requires setup and authorization from Stripe
    1. A checkbox was added when selecting Stripe as the payment processor, which will allow the user to enable Moto payments.
    2. The following link points to the Stripe instructions to get permission and setup for MOTO: https://support.stripe.com/questions/mail-order-telephone-order-moto-transactions-when-to-categorize-transactions-as-moto

Improvements

  1. Added additional details to the sidebar when viewing an Inventory Item
  2. Improved fault-tolerance in inbound email parsing

Bug Fixes

  1. Fixed an issue where the Pulse map on a network site was only showing up to 50 items. This has been increased to 100
  2. Fixed an issue where the Prorate option was not selected by default when adding a Package and Prorate Service is selected in Billing Settings
  3. Fixed an issue where the Triggered Email for ‘A signed contract is emailed to a contact’ was not being triggered when a contract was signed by a customer
  4. Fixed an issue with price displays in entry fields when the digital separator is “period” and decimal separator is “comma”
  5. Fixed an issue where the job length of the original job would always carry over to the cloned job, even if the Job Type was adjusted when cloning
  6. Fixed an issue where a parent invoice would show a remaining due balance for child invoices, but no linked child invoice had a remaining due value
  7. Fixed an issue in Account > Billing > Services & Packages where the Total value for an account service or package would show $0 unless overridden
  8. Fixed an issue where Global Search would continuously load when searching for a name that could be found in various places within the system (for example, searching for a name that belongs to two unrelated contacts)
  9. Made adjustments to how we process payments through Authorize.net and CardConnect to mitigate ‘Time Out’ errors
  10. Fixed an issue where the drop down options in the Job Details screen were not correct for a job that has been checked in
  11. Fixed an issue that was preventing successful bank account payments with ProPay
  12. Fixed an issue where the IP Assignment form would infinitely load and not close when creating or deleting an IP Assignment
  13. Fixed an issue where selected transactions were not appearing when editing a Deposit Slip

Update 5/27/2022 18:51 CDT

New Feature

  1. Added the ability to adjust how DHCP Option 82 is functioning - through Settings > System Settings an option labeled ‘Attach IP assignment to Remote ID mac address by default for DHCP Option 82’ has been added. When enabled, when an inventory item has two MACs, one matching the remote id and one matching the MAC address of the DHCP message, the IP Assignment is assigned to the Inventory Model Field matching the message's MAC address

Update 5/25/2022 16:56 CDT

Bug Fixes

  1. Fixed an issue that was preventing Invoice/Statement PDFs from being downloaded

Update 05/24/2022 20:28 CDT

Improvements

  1. The value of a voided credit will now be retained
    1. Previously, the value of a voided credit would be $0.00
    2. Voided credits now appear with strike-through text over the full amount on the invoice transactions table
  2. Added additional details to account logs around triggered emails sent for ‘Billing runs successfully for an account

Bug Fixes

  1. Fixed an issue where the cancel button was not working in various places
  2. Fixed an error that would occur when a request to print an invoice batch had only child invoices for the provided date
  3. Fixed an issue where addresses in Puerto Rico would not geocode
  4. Fixed an issue where the ‘Prorated To’ date displayed on a prorated debit on an invoice was incorrectly displaying as one day ahead

Update 05/17/2022 20:07 CDT

Improvements

  1. Added the physical address to the Child Accounts table within an account
  2. Added support for the Indian Rupee currency

Bug Fixes

  1. Fixed an issue where the Schedule Blocker permissions were appearing under Jobs when creating/editing a Role

Update 05/11/2022 22:01 CDT

Bug Fixes

  1. Fixed an issue where account creation was failing when contact custom fields were not populated
  2. Fixed a layout issue found in some forms

Update 05/10/2022 19:57 CDT

Improvements

  1. Enhanced output to include an informative message if certain billing actions fail due to a lock conflict
  2. Updated the Create Account form to include any custom fields for contacts

Bug Fixes

  1. Fixed an issue in the Taxes table in Settings where the value displaying the number of Geo Tax zones linked to the tax was maxing out at 50, even if there were more Geo Tax zones associated. The value will now reflect the actual total
  2. Fixed an issue when attempting to delete a job it would fail due to an issue with reordering the child tasks
  3. Fixed an issue where consuming a generic inventory item would not provide a user friendly successful message
  4. Fixed an issue where the model fields would run outside the Create Item modal when adding inventory items for a model with many model fields
  5. Fixed an issue where parent tickets could be merged into other tickets, losing the link to the child. Attempting to merge a parent ticket into another will prevent the merge and prompt a message
  6. Fixed an issue where exported data would not match the table data after entering a simple text search in the filters
  7. Fixed an issue where some existing data may not be returned in a query
  8. Fixed an issue where the All jobs list in Scheduling would incorrectly include failed jobs against the successfully completed count. The values will now correctly reflect the successfully completed jobs
  9. Fixed an issue where some Geo Taxes linked to services were not applying to all applicable accounts after making adjustments to the taxes
  10. Fixed an issue where voice service generic parameters (lines and PBX seats) would not get prorated if their base service was free
  11. Fixed an issue where not selecting an assignee when creating generic inventory items would not provide a user friendly error message. Providing the assignee is now mandatory when creating generic inventory items
  12. Fixed an issue where the integration with MarketBroadband was not working

Update 05/04/2022 21:58 CDT

Bug Fix

  1. Fixed an issue where the payment amount was not displaying within the Transaction table on Accounts

Update 05/03/2022 18:33 CDT

Improvements

  1. Adjusted the Assignment History table in Account Network & Inventory tab to sort assignments descending by the created date
    1. The table will now display the most recent assignments at the beginning
  2. Adjusted the Transactions table on an Account to better reflect Price Overrides
  3. Updated the inventory items Simple Filters to filter down the Inventory Models list when a manufacturer is selected

Bug Fixes

  1. Fixed an issue where the menu was missing when accessing the customer portal on a mobile device
  2. Fixed an issue where payment receipts would not be emailed to the customer when a payment was made through the customer portal
  3. Fixed an issue where tasks added from a task template would not appear in the specified order within the task list
  4. Fixed an error in generating invoices when ‘Apply Late Fees’ was enabled, but no Late Fee Service was selected
  5. Fixed an issue where some failed auto pay credit card payments were retrying multiple times in succession and not adhering to the ‘Auto Pay Credit Cart Attempts’ / ’Auto Pay Credit Card Retry Interval In Days’ setup in Billing Settings
  6. Fixed an issue where attempting to create an ACH Batch would produce an error when the ‘BMO Harris 80 Byte Canadian ACH format’ Bank Account Processor was in use
  7. Updated the add/edit Services modal in settings to show the correct label for taxes
  8. Fixed an issue where pressing shift key twice when typing within an input field in Firefox would incorrectly open Global Search
  9. Fixed an issue where a role with only the ‘View All Network Sites’ permission could not view the detail view of a Network Site

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