Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
Using Sonar's FCC Broadband Label Generation Tool
CPUC Fixed Broadband Deployment by Address
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
How Sonar Prorates Billing
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Using Outbound SMS
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Auth0: Overview
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay: Token Migration Process
sonarPay Chargebacks & Disputes: Overview
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
New Client Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
- All Categories
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- November 2020 - Archived Release Notes
November 2020 - Archived Release Notes
Update 11/30/2020 19:13
Bug Fixes
- Fixed an issue when deleting user roles associated with adjustment services, which was resulting in a cascade delete and would therefore make the adjustment service unavailable in the instance
Update 11/25/2020 21:25
Improvements
- Corrected a misspelling in the "Whether or not Autopay runs the entire amount due" Email Variable
- Added the ability to search by Account Name or Account ID to the Account field in the Batch Payment Entry Billing Tool
- Improved Elevation Tool usability by starting the y-axis closer to the lowest height of the path, rather than always at sea level
- Added the ability to have the Elevation tool calculate in Imperial measurements in addition to Metric
- Added the ability to use the Elevation Profile tool from within the Map Interface
- Added the ability to select a Network Site and see Elevation Profile information when interacting with a Serviceable Address
- Added the ability to toggle between the map view and line of sight information in the Elevation Profile tool
Bug Fixes
- Fixed an issue with the Filter Search which was causing erratic results to be returned
- Fixed an issue which could cause the filtered map results to fall out of sync with the selected filter if the applied filter was changed before the map could fully load all results
- Fixed an issue which caused Proration to calculate incorrectly
- Fixed an issue which was preventing users from adding IMSI, OP/OPc, and LTE Auth Keys to a single Inventory device for use with Telrad
Update 11/18/2020 20:37
New Features
- Added the ability to perform mass updates to tickets
Improvements
- Added the ability to search for accounts by ID within the Batch Payment Entry tool
Bug Fixes
- Fixed spacing and display issues with buttons found in the Accounts screen and the Dispatcher view
- Fixed an issue that was causing the usage based billing graphs for accounts to not accurately represent the actual data usage
- Fixed an issue that was causing the "Edit" button to be overlapped for services on an account and also preventing services on an account from being edited
- Fixed an issue that was sometimes causing an error when attempting to load the map
- Fixed an issue that was causing a rounding error on the billable data usage graph
- Fixed an issue that was preventing a task template item from being created, when trying to add in a completion requirement of uploading an image
- Updated account services display logic
- Fixed an issue that was causing graph tooltips to be displayed in raw unformatted values
- Fixed an issue that was causing an error to be displayed and certain screens to not load data properly
Update 11/18/2020 18:39
New Features
- Completed the implementation of usage based billing
- Added the ability to set completion requirements for both task and task template items
Bug Fixes
- Fixed an issue when creating a scheduled event to change an account's status, where only the first 25 account statuses were being displayed and selectable from the 'Account Status' list
- Fixed an issue when adding services to an account, so that now only services that can be added to an account will be visible and displayed in the list of services
Update 11/13/2020 12:35
Bug Fixes
- Fixed an issue that was resulting in logging out not redirecting to the login screen
Update 11/09/2020 16:53
Bug Fixes
- Fixed an issue that was preventing the Tax Identification field for companies from being cleared out, when a value was previously set
Update 11/06/2020 14:10
Bug Fixes
- Fixed an issue that was resulting in logging out not redirecting to the login screen
Update 11/05/2020 14:41
Improvements
- Improved performance of scheduled events when they are triggered
Bug Fixes
- Fixed an issue that was preventing a user from successfully logging out of an instance
Update 11/04/2020 22:06
Bug Fixes
- Fixed an issue where upcoming jobs were not visible from the Dispatcher view but were visible on the map within the Dispatcher view
Update 11/04/2020 18:50
Improvements
- Added the ability to use one time services when scheduling an event
- Updated the map to only display accounts with an active status, by default
- Added labels to the map for features such as roads, cities, etc.
- Added in a title header to the window that appears when creating or editing a one time service, adjustment service, or overage service; the titles also now reflect the specific service type
Bug Fixes
- Fixed an issue that was causing an unexpected error when trying to schedule an account disconnection event
- Fixed a timeout issue that was causing data exports to consistently fail for certain instances
- Fixed an issue that was causing only a small subset of points to actually be rendered on the map
- Fixed an issue that was causing the Dispatcher view to not display jobs if they fell into the next day when being converted to UTC time zone
- Fixed an issue with mismatched variable names that was sometimes causing an error when attempting to load the triggered emails screen
- Fixed an issue that was causing data usage graphs to be displayed in bytes, rather than megabytes
- Fixed an issue that was resulting in unnecessary disconnects for all RADIUS accounts instead of just the intended RADIUS account, when the change on the account triggered a CoA disconnect