Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Disconnecting an Account
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes & Tasks: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Understanding the Affordable Connectivity Program
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview and Use Cases
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Call Logs: General Best Practices
Communication Tools: Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
RemoteWinBox - Integration with Sonar
The Sonar Field Tech App
Tower Coverage Integration: Overview
Vetro FiberMap Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow Integration: Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Simple vs Advanced
Frequently Used Terms
Getting Your Data into Sonar
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
CyberSecure Canada Certification
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Table of Contents
- All Categories
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- November 2020 - Archived Release Notes
November 2020 - Archived Release Notes
Update 11/30/2020 19:13
Bug Fixes
- Fixed an issue when deleting user roles associated with adjustment services, which was resulting in a cascade delete and would therefore make the adjustment service unavailable in the instance
Update 11/25/2020 21:25
Improvements
- Corrected a misspelling in the "Whether or not Autopay runs the entire amount due" Email Variable
- Added the ability to search by Account Name or Account ID to the Account field in the Batch Payment Entry Billing Tool
- Improved Elevation Tool usability by starting the y-axis closer to the lowest height of the path, rather than always at sea level
- Added the ability to have the Elevation tool calculate in Imperial measurements in addition to Metric
- Added the ability to use the Elevation Profile tool from within the Map Interface
- Added the ability to select a Network Site and see Elevation Profile information when interacting with a Serviceable Address
- Added the ability to toggle between the map view and line of sight information in the Elevation Profile tool
Bug Fixes
- Fixed an issue with the Filter Search which was causing erratic results to be returned
- Fixed an issue which could cause the filtered map results to fall out of sync with the selected filter if the applied filter was changed before the map could fully load all results
- Fixed an issue which caused Proration to calculate incorrectly
- Fixed an issue which was preventing users from adding IMSI, OP/OPc, and LTE Auth Keys to a single Inventory device for use with Telrad
Update 11/18/2020 20:37
New Features
- Added the ability to perform mass updates to tickets
Improvements
- Added the ability to search for accounts by ID within the Batch Payment Entry tool
Bug Fixes
- Fixed spacing and display issues with buttons found in the Accounts screen and the Dispatcher view
- Fixed an issue that was causing the usage based billing graphs for accounts to not accurately represent the actual data usage
- Fixed an issue that was causing the "Edit" button to be overlapped for services on an account and also preventing services on an account from being edited
- Fixed an issue that was sometimes causing an error when attempting to load the map
- Fixed an issue that was causing a rounding error on the billable data usage graph
- Fixed an issue that was preventing a task template item from being created, when trying to add in a completion requirement of uploading an image
- Updated account services display logic
- Fixed an issue that was causing graph tooltips to be displayed in raw unformatted values
- Fixed an issue that was causing an error to be displayed and certain screens to not load data properly
Update 11/18/2020 18:39
New Features
- Completed the implementation of usage based billing
- Added the ability to set completion requirements for both task and task template items
Bug Fixes
- Fixed an issue when creating a scheduled event to change an account's status, where only the first 25 account statuses were being displayed and selectable from the 'Account Status' list
- Fixed an issue when adding services to an account, so that now only services that can be added to an account will be visible and displayed in the list of services
Update 11/13/2020 12:35
Bug Fixes
- Fixed an issue that was resulting in logging out not redirecting to the login screen
Update 11/09/2020 16:53
Bug Fixes
- Fixed an issue that was preventing the Tax Identification field for companies from being cleared out, when a value was previously set
Update 11/06/2020 14:10
Bug Fixes
- Fixed an issue that was resulting in logging out not redirecting to the login screen
Update 11/05/2020 14:41
Improvements
- Improved performance of scheduled events when they are triggered
Bug Fixes
- Fixed an issue that was preventing a user from successfully logging out of an instance
Update 11/04/2020 22:06
Bug Fixes
- Fixed an issue where upcoming jobs were not visible from the Dispatcher view but were visible on the map within the Dispatcher view
Update 11/04/2020 18:50
Improvements
- Added the ability to use one time services when scheduling an event
- Updated the map to only display accounts with an active status, by default
- Added labels to the map for features such as roads, cities, etc.
- Added in a title header to the window that appears when creating or editing a one time service, adjustment service, or overage service; the titles also now reflect the specific service type
Bug Fixes
- Fixed an issue that was causing an unexpected error when trying to schedule an account disconnection event
- Fixed a timeout issue that was causing data exports to consistently fail for certain instances
- Fixed an issue that was causing only a small subset of points to actually be rendered on the map
- Fixed an issue that was causing the Dispatcher view to not display jobs if they fell into the next day when being converted to UTC time zone
- Fixed an issue with mismatched variable names that was sometimes causing an error when attempting to load the triggered emails screen
- Fixed an issue that was causing data usage graphs to be displayed in bytes, rather than megabytes
- Fixed an issue that was resulting in unnecessary disconnects for all RADIUS accounts instead of just the intended RADIUS account, when the change on the account triggered a CoA disconnect