Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
CPUC Fixed Broadband Deployment by Address
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
How Sonar Prorates Billing
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Using Outbound SMS
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
Integrating with Calix Service Cloud
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Auth0: Overview
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay: Token Migration Process
sonarPay Chargebacks & Disputes: Overview
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
New Client Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
- All Categories
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- September 2021 - Archived Release Notes
September 2021 - Archived Release Notes
Update 09/28/2021 17:49
Bug Fixes
- Fixed an issue where renaming an LTE provider would not allow you to save the change unless the port number was also changed
- Fixed an issue that was causing the carriage return to be missed when adding in new inventory items via the barcode scanner
Update 09/21/2021 17:47
New Features
- Added the option to email a payment receipt to customers; the "Email Payment Receipt" checkbox is now present when creating a payment within Sonar
- Added the ability to exclude services from an invoice if their total amount is 0; the "Display on invoice if amount is 0" checkbox is now present when creating or editing a service
Bug Fixes
- Fixed an issue where an account's data usage percentage was not being taken into consideration before being added to an overcap address list for usage based billing
- Fixed an issue on the 'Create Voice Service' form that was preventing local prefixes from being added when creating a voice service
- Fixed an issue with the Batch Payment Entry tool where it was limited to a single entry only
- Fixed the issue that was preventing the line 2 field of an address to be unset when editing a company
- Fixed an issue that was allowing users to access privileged information via global search without having the necessary permissions
Update 09/15/2021 23:48
Improvements
- Implemented some general performance improvement for emails in inbound mailboxes
- Incorporated inventory logs into reporting so that inventory movement can now be tracked
- Updated how date-type custom fields are displayed so that they now reflect the date format picked in System > Settings
Bug Fixes
- Fixed an issue where queued long-running work would not always be picked up
- Fixed an issue where duplicate invoice emails would sometimes be sent out when billing ran
- Fixed an issue where creating scheduled time off for a user would respond with “This change excludes the following scheduled jobs on the following dates" even if the user had no scheduled jobs
Update 09/14/2021 19:17
Improvements
- Updated how the metadata fields for account services are displayed for improved alignment and accessibility for the associated Edit menu
- Implemented restrictions when adding packages to accounts so that only packages associated with the same company as the account can be added
- Implemented restrictions when creating a package so that only services associated with either no company or the same company as the package appear and are able to be added
Bug Fixes
- Fixed an issue that was sometimes causing the "Add Items" button to not work when attempting to add items to an inventory model
- Fixed an issue where legacy logs in the action log history were omitting the message part of the log that provides details on the action taken
- Fixed an issue where the Manufacturer filter menu within the Inventory Model Management screen was not displaying all existing manufacturers
- Fixed an issue where enabling daily billing would sometimes not update the Next Bill Date correctly for all accounts
- Fixed an issue that was causing some tooltips within an account's action logs to appear out of frame
- Fixed an issue that was preventing price overrides from being unset for account services
Update 09/10/2021 16:48
Bug Fixes
- Fixed an issue that was preventing webhooks from firing correctly
Update 09/07/2021 12:39
Bug Fixes
- Fixed an issue within the customer portal where making one-time payments using a credit card would sometimes cause an error to appear for addresses in the UK
- Fixed an issue where the Reporting module was inaccessible for newly created V2 instances
Update 09/02/2021 14:38
Improvements
- It's now possible to associate usage based billing policies to address lists from the UI
Bug Fixes
- Prorating the deletion of a service from an account for a date set in the past is not currently possible so the form feedback has been updated to reflect that (prorating the deletion for the current date or onwards is still possible)
- Fixed mislabeled "PayPal Transaction ID" for bank and credit card payments in the transaction history
- Address lists with usage based billing policies should no longer trigger when the data cap has not been exceeded