Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
CPUC Fixed Broadband Deployment by Address
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
How Sonar Prorates Billing
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Using Outbound SMS
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Auth0: Overview
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay: Token Migration Process
sonarPay Chargebacks & Disputes: Overview
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
New Client Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
- All Categories
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- June Release Notes
June Release Notes
Update 06/30/2020 18:49
New Features
- Added help text to the description field when adding or editing a transaction on an account, which states "This description will override the service name on an invoice"
Bug Fix
- Fixed an issue where the application firewall unintentionally blocks some necessary inbound communications
Update 06/29/2020 15:04
New Features
- If an account is associated with a serviceable address, the address will now be displayed in the account table within the Accounts list screen
- Within the Overview tab of the individual management page for a serviceable address, there is now a Disconnection Logs table viewable from this page, which displays the date and time that the serviceable address was disconnected, the account it was disconnected from, and the user that performed the disconnection
- The updated Serviceable Address Assignment History table (see Bug Fix #2) is now displayed when previewing a serviceable address through it's sidebar window
Improvements
- Layout improvements have been made to the individual management pages of all serviceable addresses, in the form of spacing updates and the line 1 of the address now being displayed at the top of the page
- The breadcrumbs that are displayed at the top of the billing tools pages are now clickable
Bug Fix
- In the Billing Configuration sub-tab (located within an account's main Billing tab), the "Delinquent for: N/A" section will now display how many days the account has been delinquent for, instead of "N/A", when an account becomes delinquent
- Within the Overview tab of the individual management page for a serviceable address, the Serviceable Address Assignment History table has been fixed to display the start and end dates for the address's assignment history, along with the account it was assigned to
- Fixed an issue that was in some cases causing downloaded contracts to not display the signature used to sign the contract
- An issue was resolved when using GraphQL queries and fragments that was sometimes preventing all nested data from being displayed
Update 06/26/2020 13:56
New Features
- Addition of the "IMG" button on the mass email page, to easily insert images when sending out mass emails
- All searchable tables within Sonar now feature advanced filtering
Improvements
- Updated the billing tools areas to now have headers and breadcrumbs listed at the top of the pages, along with some general layout/UI improvements
Bug Fix
- Resolved an issue that was preventing date type custom fields from being edited on the account level
Update 06/23/2020 15:31
Improvements
- Updated the error message to provide more details when radius_server_credentials fields are missing in the Radius Server CRUD form
- Sorted Looker reports by name, rather than created date inside Sonar
Bug Fix
- Fixed an issue where editing a job from the scheduling interface prevented editing the length in minutes on an unscheduled job
- Fixed an issue where <img> tags would be filtered out in the HTML sanitizer when sending mass emails or in triggered emails
- Fixed an issue where changing a user to super admin was keeping the previous role setting
- Fixed an issue where file upload was no longer working from the API
- Fixed an issue where the v1 API wrapper would sometimes fail to update a contact number or extension
- Fixed an issue where the instance front end would not load if company_url started with "Http" instead of "http"
Update 06/19/2020 17:26
New Features
- Enabled Advanced Filtering on the Scheduling view
- Added a viewable list of the accounts that will receive a particular mass email as filters are being configured
- The Account Management View Header now displays the Account Group value
Improvements
- Improved Address Validation experience with Google Map
Bug Fix
- Added new functionality in order to allow users to quickly return a job to the queue
- Removed the Mass Email result from Global Search for users without proper permissions
- Fixed an issue in some cases where changes made to a Settings > Jobs > Schedule Availabilities or Schedule Blockers would fail to take effect
- Fixed an issue where trying to edit a subnet to be outside the bounds of the containing subnet would throw an uncaught exception
- Fixed an issue where Debits and Discounts were unable to be updated from the transactions list
- Fixed an issue where phone numbers would display as raw html on "Me" page
Update 06/17/2020 19:10
New Features
- Added a toggle which allows you to set whether a RADIUS account should be created automatically on creation of a customer account
Improvements
- General Improvements on all query response times
- Made changes to the text 'next invoice generated' in a customer account billing parameters. Field will now say "Next Service Period Start".
- Improvements made to the IPAM interface UI / UX
- When adding account services, the services being added will now show the price directly in the drop down list
Bug Fix
- Removed duplicate account group being displayed when an account is part of multiple groups
- Fixed an issue where adjustment services with a null amount displayed incorrectly in the table
- Fixed an issue where price overrides, price override reason, and name override couldn't be unset
- Fixed an issue where signing the contract online did not complete successfully, and would loop
- Fixed due day calculation on automatic billing invoices not respecting due day value (e.g. from billing vs invoice)
- Resolved search errors with dynamic search
- Fixed issue where looking up available job times would sometimes show results in the day prior to the selected day
- Updated the IP display to include the IP range in IP pool drop downs
- Fixed an issue with the IP Address assignment window where tab content would persist even when changing assignee or page
- Fixed an issue where RADIUS accounts couldn't be created with a blank password
- Fixed an issue where RADIUS servers give an error when using an IPv6 address
- Fixed an issue where synchronizing a MikroTik would write dynamic leases as static
- Fixed an issue where the invoice list on an account was not showing the delinquency date when the invoice was delinquent
- Fixed an issue where the IPAM interface did not show any IP assignments that are inside IP pools
- Fixed an issue so that fields on "Me" page can now be updated
- Fixed an issue where editing account services that could not be prorated would fail
- Fixed an issue where selecting an account in batch payment tool then trying to change that account would sometimes not clear out the old selection