Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Accounts
Getting Started with Inventory
Getting Started with Ticketing
Setting Sonar up for Billing
Baseline Configuration
How To: Using Sonar's Customer Portal
User Specific Resources
Accounts
Account Groups: Overview & Example Use Cases
Account List View: Overview
Account Management View: Overview
Account Overview Customization
Account Statuses: Overview & Example Use Cases
Account Types: Overview & Example Use Cases
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Archiving an Account: Overview
CPUC Fixed Broadband Deployment by Address
Child Accounts: Best Practices & How Tos
Creating a New Account
Disconnecting an Account
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
FCC Data Exports: General Overview and Usage
Future Serviceable Addresses: Overview
Lead Intake Form Processing
Notes & Tasks: Best Practices & Use Cases
Scheduled Events: Overview & Use Cases
Serviceable Addresses: Overview and Usage
Specify Account ID upon Creation
Using Sonar's FCC Broadband Label Generation Tool
Billing
ACH Batching: Overview
Accounts in Vacation Mode
Avalara: Overview & Setup
Batch Payments & Deposit Slips: Overview
Billing Calculator
Billing Defaults
Billing Settings
Building Packages
Building a Data Service
Canadian ACH tool
Changing Service Pricing in Sonar: Best Practices
Considerations When Using Avalara with Voice Services
Creating Discounts for Services and Packages
Delinquency Billing Best Practices
Delinquency Exclusions: Overview and Use Cases
Email Invoice Batch: Overview
General Ledger Codes: Overview
General Transactions: Best Practices
How Sonar Prorates Billing
How to Take Bank Account Payments
How to: Adding a Service to an Account
Invoice Templates: Overview
Leveraging PayPal as a Payment Method in Sonar
Manual Transactions
Multi-Month Billing & Multi-Month Services
Print to Mail
Printed Invoice Batches: Overview
Services: Overview
Setting Up Payment Methods and Taking Payments
Setting up Bank Account & Credit Card Processors
Taxes Setup
Usage Based Billing Policies: Overview and Usage
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Communication
Call Logs: General Best Practices
Communications: Overview
Email Variables & Conditions
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Saved Messages: Overview
Setting up an Outbound Email Domain
Trigger Explanations
Triggered Messages: Setup
Using Outbound SMS
Using the Mass Message Tool
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix SMx Integration: Overview
CrowdFiber Integration
External Marketing Providers
GPS Tracking Providers: Overview
GoCardless Integration: Overview & Setup
How to Connect Cambium to your Sonar Instance
How to Connect Preseem to your Sonar System
How to: Using Webhooks in Sonar
RemoteWinBox - Integration with Sonar
The Sonar Field Tech App
Tower Coverage Integration: Overview
Vetro FiberMap Integration: Overview
Webhooks in Sonar: Basic PHP Example
iCalendar Integration
Inventory
Inventory List View: Overview
Inventory Model Management: General Overview
Network Inventory: How-to & Usage Guide
Segmentable Inventory: How-to & Usage Guide
Setup of Inventory: Manufacturers, Categories, and Assignees
Tracking and Using Consumable Inventory
Jobs
Applying Task Templates to Jobs
Edit Job Options
Example Jobs & Templates
Geofences: Overview
Job Types: Best Practices
Jobs and Scheduling: Overview
Scheduling How-to: Creating and Booking a Job
Scheduling Week View: Overview
Setting Up Schedules General Overview
Mapping
Misc.
Combining Custom Fields & Task Templates for Information Storage
Custom Fields Overview & Use Cases
Custom Links: Overview
Task Templates Overview & Use Cases
Monitoring
Building Alerting Rotations
Building a Monitoring Template
Poller Troubleshooting
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Networking
Assigning RADIUS Addresses
Assigning an IP Address Using Sonar's IPAM: How to
Automating IP Assignments, Data Rates, and Network Access in Sonar
Building Address Lists
Building RADIUS Groups
Building a Device Mapper
Cable Modem Provisioning
Controlling Customer Speeds with Sonar: General Overview
DHCP Delivery
Data Usage Available Methods
Finding your OIDs
How Sonar Communicates - Egress IPs Explained
IP Assignments & Sonar
IPAM: Basic Setup
IPAM: Overview
LTE Integration
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Access
MikroTik: Controlling Speeds
MikroTik: Setting Up a Sonar Controlled DHCP Server
Netflow Integration: Overview
Network Dashboard: Overview
Network Sites: Management View Overview
PacketLogic: Integration With Sonar
Pulse, Polling, and PHP
RADIUS: Build-Out & Integration with Sonar
RADIUS: Building Reply Attributes
Setting Up CoA Proxy
Sonar Flow
Sonar IP Addressing
Using Multiple Network Devices in Sonar
Purchase Orders
Release Notes
Reporting
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Sonar's Business Intelligence: Overview
Understanding Sonar Reports
Using Sonar DataConnect to Connect BI Applications with Your Sonar Instance
Security
Application Firewall: General Overview and Best Practices
Auth0: Overview
Multi-Factor Authentication: Overview
Password Policy In Depth
Removing a Terminated Employee In Sonar
Role Creation using GraphiQL
User Role Creation & Best Practices
Users: Overview
Sonar Billing
sonarPay
sonarPay Chargebacks & Disputes: Overview
sonarPay Disbursements: Overview
sonarPay Monthly Statement: Overview
sonarPay Overview
sonarPay Reversals, Voids, & Refunds: Overview
sonarPay: Token Migration Process
System
A Deeper Dive into the New Sonar API
API Calls Using Third Party Applications: Personal Access Tokens
Browser Compatibility and Minimum Hardware Requirements for Sonar
Consuming the Sonar API
Controlling Your Landing Page: Personal Preferences
Customizing Your Customer Portal
Date/Time Picker: Overview
Dynamic Time Zones in Sonar
Filtering: Overview
Frequently Used Terms
Getting Your Data into Sonar
How To Use GraphiQL to Understand the Sonar API
How Your Data is Backed Up
How to Best Use Global Search
Interacting with Files via the API
Introducing the New Sidebar
Main Menu: Overview
Mutations in the Sonar API
Notification Preferences
REST API Wrappers for V1 Compatibility
SMS Notifications
Sonar's Rich Text Editor
System Settings: Overview
The New Sonar API
Troubleshooting the Customer Portal
Upgrading your Ubuntu OS - Customer Portal Upgrades
User Profile: Your Personal User Settings
Ticketing
Advanced Ticketing Features
Canned Replies Examples & Templates
Canned Reply Categories
Exploring Ticket Groups
How to Integrate Inbound Mailboxes with Slack
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Ticketing: Overview
Using Parent Tickets
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Sonar's Security Strategies
Technical Security Overview
Best Practices for Fast Tracking a Support Request
Feedback Portal / Suggest a Feature
Learning with Sonar: Tools and Resources
New Client Training Overview
Sonar Casts Table of Contents
Submitting Bugs vs. Feature Requests
The Sonar Community Forum
The Sonar Status Page
Third Party Customer Support Referrals
Table of Contents
- All Categories
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- June Release Notes
June Release Notes
Update 06/30/2020 18:49
New Features
- Added help text to the description field when adding or editing a transaction on an account, which states "This description will override the service name on an invoice"
Bug Fix
- Fixed an issue where the application firewall unintentionally blocks some necessary inbound communications
Update 06/29/2020 15:04
New Features
- If an account is associated with a serviceable address, the address will now be displayed in the account table within the Accounts list screen
- Within the Overview tab of the individual management page for a serviceable address, there is now a Disconnection Logs table viewable from this page, which displays the date and time that the serviceable address was disconnected, the account it was disconnected from, and the user that performed the disconnection
- The updated Serviceable Address Assignment History table (see Bug Fix #2) is now displayed when previewing a serviceable address through it's sidebar window
Improvements
- Layout improvements have been made to the individual management pages of all serviceable addresses, in the form of spacing updates and the line 1 of the address now being displayed at the top of the page
- The breadcrumbs that are displayed at the top of the billing tools pages are now clickable
Bug Fix
- In the Billing Configuration sub-tab (located within an account's main Billing tab), the "Delinquent for: N/A" section will now display how many days the account has been delinquent for, instead of "N/A", when an account becomes delinquent
- Within the Overview tab of the individual management page for a serviceable address, the Serviceable Address Assignment History table has been fixed to display the start and end dates for the address's assignment history, along with the account it was assigned to
- Fixed an issue that was in some cases causing downloaded contracts to not display the signature used to sign the contract
- An issue was resolved when using GraphQL queries and fragments that was sometimes preventing all nested data from being displayed
Update 06/26/2020 13:56
New Features
- Addition of the "IMG" button on the mass email page, to easily insert images when sending out mass emails
- All searchable tables within Sonar now feature advanced filtering
Improvements
- Updated the billing tools areas to now have headers and breadcrumbs listed at the top of the pages, along with some general layout/UI improvements
Bug Fix
- Resolved an issue that was preventing date type custom fields from being edited on the account level
Update 06/23/2020 15:31
Improvements
- Updated the error message to provide more details when radius_server_credentials fields are missing in the Radius Server CRUD form
- Sorted Looker reports by name, rather than created date inside Sonar
Bug Fix
- Fixed an issue where editing a job from the scheduling interface prevented editing the length in minutes on an unscheduled job
- Fixed an issue where <img> tags would be filtered out in the HTML sanitizer when sending mass emails or in triggered emails
- Fixed an issue where changing a user to super admin was keeping the previous role setting
- Fixed an issue where file upload was no longer working from the API
- Fixed an issue where the v1 API wrapper would sometimes fail to update a contact number or extension
- Fixed an issue where the instance front end would not load if company_url started with "Http" instead of "http"
Update 06/19/2020 17:26
New Features
- Enabled Advanced Filtering on the Scheduling view
- Added a viewable list of the accounts that will receive a particular mass email as filters are being configured
- The Account Management View Header now displays the Account Group value
Improvements
- Improved Address Validation experience with Google Map
Bug Fix
- Added new functionality in order to allow users to quickly return a job to the queue
- Removed the Mass Email result from Global Search for users without proper permissions
- Fixed an issue in some cases where changes made to a Settings > Jobs > Schedule Availabilities or Schedule Blockers would fail to take effect
- Fixed an issue where trying to edit a subnet to be outside the bounds of the containing subnet would throw an uncaught exception
- Fixed an issue where Debits and Discounts were unable to be updated from the transactions list
- Fixed an issue where phone numbers would display as raw html on "Me" page
Update 06/17/2020 19:10
New Features
- Added a toggle which allows you to set whether a RADIUS account should be created automatically on creation of a customer account
Improvements
- General Improvements on all query response times
- Made changes to the text 'next invoice generated' in a customer account billing parameters. Field will now say "Next Service Period Start".
- Improvements made to the IPAM interface UI / UX
- When adding account services, the services being added will now show the price directly in the drop down list
Bug Fix
- Removed duplicate account group being displayed when an account is part of multiple groups
- Fixed an issue where adjustment services with a null amount displayed incorrectly in the table
- Fixed an issue where price overrides, price override reason, and name override couldn't be unset
- Fixed an issue where signing the contract online did not complete successfully, and would loop
- Fixed due day calculation on automatic billing invoices not respecting due day value (e.g. from billing vs invoice)
- Resolved search errors with dynamic search
- Fixed issue where looking up available job times would sometimes show results in the day prior to the selected day
- Updated the IP display to include the IP range in IP pool drop downs
- Fixed an issue with the IP Address assignment window where tab content would persist even when changing assignee or page
- Fixed an issue where RADIUS accounts couldn't be created with a blank password
- Fixed an issue where RADIUS servers give an error when using an IPv6 address
- Fixed an issue where synchronizing a MikroTik would write dynamic leases as static
- Fixed an issue where the invoice list on an account was not showing the delinquency date when the invoice was delinquent
- Fixed an issue where the IPAM interface did not show any IP assignments that are inside IP pools
- Fixed an issue so that fields on "Me" page can now be updated
- Fixed an issue where editing account services that could not be prorated would fail
- Fixed an issue where selecting an account in batch payment tool then trying to change that account would sometimes not clear out the old selection