Our Products & Services
Getting Started
First Time Setup
Getting Started With Jobs
Getting Started with Ticketing
Setting Sonar up for Billing
Getting Started with Accounts
Getting Started with Inventory
Baseline Configuration
User Specific Resources
How To: Using Sonar's Customer Portal
Accounts
Account Types: Overview & Example Use Cases
Account Statuses: Overview & Example Use Cases
Account Management View: Overview
Scheduled Events: Overview & Use Cases
Notes & Tasks: Best Practices & Use Cases
Child Accounts: Best Practices & How Tos
Disconnecting an Account
Understanding the Affordable Connectivity Program
FCC Broadband Data Collection (BDC) Filings: How Sonar Can Help
Account List View: Overview
Specify Account ID upon Creation
Lead Intake Form Processing
Account Groups: Overview & Example Use Cases
CPUC Fixed Broadband Deployment by Address
Anchor & Linked Serviceable Addresses: Overview and Best Practices
Serviceable Addresses: Overview and Usage
FCC Data Exports: General Overview and Usage
Creating a New Account
Billing
Setting up Bank Account & Credit Card Processors
Billing Settings
Billing Defaults
Taxes Setup
General Ledger Codes: Overview
Services: Overview
Building a Data Service
Building Packages
Delinquency Billing Best Practices
Accounts in Vacation Mode
Batch Payments & Deposit Slips: Overview
Creating Discounts for Services and Packages
Setting Up Payment Methods and Taking Payments
Canadian ACH tool
Printed Invoice Batches: Overview
Delinquency Exclusions: Overview and Use Cases
Multi-Month Billing & Multi-Month Services
How to Take Bank Account Payments
Email Invoice Batch: Overview
Manual Transactions
ACH Batching: Overview
Billing Calculator
General Transactions: Best Practices
How Sonar Prorates Billing
Usage Based Billing Policies: Overview and Usage
How to: Adding a Service to an Account
Usage Based Billing Policy Free Periods: Overview and Usage
Using Tax Exemptions - How To
Avalara: Overview & Setup
Print to Mail
Communication
Setting up an Outbound Email Domain
Triggered Messages: Setup
Call Logs: General Best Practices
Using the Mass Message Tool
Saved Messages: Overview
Message Categories: Overview & Use Cases
Phone Number Types: Overview and Use Cases
Using Outbound SMS
Email Variables & Conditions
Communication Tools: Overview
Trigger Explanations
Companies
How to: Setting Up a Company in Sonar
Managing Multiple Companies in Sonar: Best Practices
Rebranding your Sonar Instance
Financial
Contract Templates
Invoice Attachment Use Cases & PDF Examples
Invoice Messages: Overview & Use Cases
Invoices in Sonar: Examples, Creation & Contents
Integrations
Calix Integration: Overview
GPS Tracking Providers: Overview
Webhooks in Sonar: Basic PHP Example
How to Connect Cambium to your Sonar Instance
iCalendar Integration
RemoteWinBox - Integration with Sonar
External Marketing Providers
The Sonar Field Tech App
How to Connect Preseem to your Sonar System
Tower Coverage Integration: Overview
GoCardless Integration: Overview & Setup
Vetro FiberMap Integration: Overview
How to: Using Webhooks in Sonar
CrowdFiber Integration
Inventory
Setup of Inventory: Manufacturers, Categories, and Assignees
Inventory List View: Overview
Inventory Model Management: General Overview
Tracking and Using Consumable Inventory
Jobs
Job Types: Best Practices
Setting Up Schedules General Overview
Applying Task Templates to Jobs
Scheduling Week View: Overview
Example Jobs & Templates
Scheduling How-to: Creating and Booking a Job
Geofences: Overview
Edit Job Options
Jobs and Scheduling: Overview
Mapping
Misc.
Monitoring
Building a Monitoring Template
Pollers: General Overview, Deployment Strategy, Build Out & Setup
Building Alerting Rotations
Poller Troubleshooting
Networking
IP Assignments & Sonar
MikroTik: Setting Up a Sonar Controlled DHCP Server
IPAM: Basic Setup
MikroTik as an Inline Device: Integration With Sonar
MikroTik: Controlling Speeds
MikroTik: Controlling Access
PacketLogic: Integration With Sonar
Setting Up CoA Proxy
RADIUS: Building Reply Attributes
Data Usage Available Methods
Pulse, Polling, and PHP
Using Multiple Network Devices in Sonar
IPAM: Overview
Cable Modem Provisioning
LTE Integration
Assigning RADIUS Addresses
Controlling Customer Speeds with Sonar: General Overview
Sonar Flow
RADIUS: Build-Out & Integration with Sonar
Network Dashboard: Overview
Being Cloud Native
Netflow Integration: Overview
Building a Device Mapper
Sonar IP Addressing
Automating IP Assignments, Data Rates, and Network Access in Sonar
DHCP Delivery
Assigning an IP Address Using Sonar's IPAM: How to
Network Sites: Management View Overview
Building RADIUS Groups
Building Address Lists
Finding your OIDs
Purchase Orders
Release Notes
Reporting
Understanding Sonar Reports
How To Enhance Your Reporting With Custom Field Data
Report Licenses
Enhanced Business Intelligence - Tips & Tricks for Advanced Users
Sonar's Business Intelligence: Overview
Security
User Role Creation & Best Practices
Removing a Terminated Employee In Sonar
Password Policy In Depth
Application Firewall: General Overview and Best Practices
Auth0: Overview
Users: Overview
Role Creation using GraphiQL
Sonar Billing
sonarPay
sonarPay Disbursements: Overview
sonarPay Overview
sonarPay: Token Migration Process
sonarPay Chargebacks & Disputes: Overview
System
How to Best Use Global Search
How Your Data is Backed Up
How To Use GraphiQL to Understand the Sonar API
Frequently Used Terms
Sonar's Rich Text Editor
Mutations in the Sonar API
Notification Preferences
API Calls Using Third Party Applications: Personal Access Tokens
Date/Time Picker: Overview
The New Sonar API
Introducing the New Sidebar
Upgrading your Ubuntu OS - Customer Portal Upgrades
A Deeper Dive into the New Sonar API
Consuming the Sonar API
Filtering: Simple vs Advanced
Browser Compatibility and Minimum Hardware Requirements for Sonar
REST API Wrappers for V1 Compatibility
User Profile: Your Personal User Settings
SMS Notifications
Dynamic Time Zones in Sonar
System Settings: Overview
Troubleshooting the Customer Portal
Controlling Your Landing Page: Personal Preferences
Interacting with Files via the API
Getting Your Data into Sonar
Customizing Your Customer Portal
Ticketing
Ticketing: Overview
Canned Replies Examples & Templates
Canned Reply Categories
Inbound Mailboxes Example Build
Ticket Categories Best Practices & Example Build
Exploring Ticket Groups
Using Parent Tickets
How to Integrate Inbound Mailboxes with Slack
Advanced Ticketing Features
Voice
API Changes for Voice Billing
Best Practices to Remain CPNI Compliant
Billing Voice Services in Sonar
Deploying Voice Services in Sonar
Working With the Sonar Team & Additional Resources
Sonar's Security Practices & Certifications
Sonar and General Data Protection Regulation (GDPR)
Technical Security Overview
CyberSecure Canada Certification
Sonar's Security Strategies
Best Practices for Fast Tracking a Support Request
How Sonar Bills Your Instance
The Sonar Status Page
The Sonar Community Forum
Feedback Portal / Suggest a Feature
Sonar Casts Table of Contents
How to Request Termination of your Sonar Instance
Submitting Bugs vs. Feature Requests
Third Party Customer Support Referrals
New Client Training Overview
Learning with Sonar: Tools and Resources
Table of Contents
- All Categories
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- November 2021 - Archived Release Notes
November 2021 - Archived Release Notes
Update 11/29/2021 17:44
Improvements
- Updated the behavior for notifications related to ticketing - previously, all ticket group members would be notified of any activity, whereas now the notifications will work as follows
- For a ticket reply or comment, only the ticket assignee will be notified
- When a ticket is created or updated, if it has an assignee, only that person will be notified; if it does not have an assignee but has a group, then the group users will be notified
- Users will not receive notification for their own activity
- Added the ability to filter by "Contact has Preferred Language set" within the mass email tool
Bug Fixes
- Fixed an issue where certain fields could not be unset via the GUI when editing/creating job types
- Fixed an issue where services and packages were not being filtered correctly when creating a scheduled event for an account
- Fixed an issue that was preventing an applied geofence from being unset via the GUI for schedule availabilities
- Fixed an issue that was causing the 'Level' filter for logs on an account to have their description displayed instead of the values "Info", "Error", or "Critical"
Update 11/23/2021 19:14
Bug Fixes
- Fixed an issue that was causing the 'Amount' variable to not display in the proper format in payment receipts
Update 11/23/2021 16:10
Bug Fixes
- Fixed an issue where custom fields of type 'date' would allow for invalid dates when entered via GraphiQL
- Fixed an issue where changing the ticket ID in the URL and then navigating into that ticket's page would result in not all of the information being correctly updated within the GUI
- Fixed an issue where the "Past Due Stamp" checkbox would not remain checked in the system settings GUI even after being enabled
- Fixed an issue that was causing some instances to be missing historical fractional debits within the reporting module
Update 11/18/2021 12:13
New Features
- Updated filtering throughout the Sonar instance and implemented the ability to create and save views; users can now create customized views and make them available to other users, access preloaded public views, and have their view settings persist when they navigate elsewhere in the instanceFor more information on the new Saved Views feature, take a look at the documentation here: Filtering: Simple vs Advanced
Update 11/15/2021 17:58
Bug Fixes
- Fixed an issue that was causing the service feature "Display on invoice if amount is zero" to not work as expected with parent/child accounts
- Fixed an issue that was preventing reports and explores (in reporting) from being accessed if they contained certain data models, including network sites and services
Update 11/13/2021 13:18
Improvements
- Implemented support for proration with the voice billing feature
Bug Fixes
- Fixed an issue where disconnecting RADIUS sessions wouldn't update the GUI to reflect "Pending" until the page was refreshed
Update 11/12/2021 19:24
Bug Fixes
- Fixed an issue that was causing debit transactions to not appear on an account when adding a prorated service or when generating an initial invoice for an account
Update 11/05/2021 17:52
Bug Fixes
- Fixed an issue that was causing company logos to not be aligned correctly on invoices
Update 11/03/2021 18:35
Bug Fixes
- Fixed an issue that was preventing data usage on an account from being edited through the GUI
- Fixed an issue that was causing the credit card processor creation modal to ignore checkmark preferences set by the user
- Fixed an issue causing improper formatting on the last page of 3-page invoices
- Fixed an issue where the price of an adjustment service was not being displayed within the table on the Services screen
- Added a new table to reporting for RADIUS Session information
- Fixed an issue where editing a network poller monitoring a large number of subnets would cause the form to break
- Fixed an issue where log entries would still display and link to entities even after the entity was deleted
- Fixed an issue where some instances migrated from V1 to V2 would be unable to save system settings