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Sonar Retain: AI-Powered Customer Retention & Quality Intelligence

Rick Seemann Updated by Rick Seemann

Read Time: 2 mins

Sonar Retain Powered by QueSee is our AI-driven customer retention and experience intelligence platform, tailored to solve the unique challenges faced by ISPs. It unifies customer conversations, CRM data, and network telemetry to give you full visibility into Customer Experience (CX) quality. The result: reduced churn, stronger loyalty, and consistent, high-quality support.

Why Retain Matters

Traditional quality assurance relies on managers manually sampling only a small fraction of calls. This approach misses key insights and leaves blind spots. Retain changes that by:

  1. Analyzing 100% of call recordings – By connecting to your PBX/phone system, Retain ensures that no interaction is missed.
  2. Detecting at-risk customers – Stop churn before it starts. Retain’s sentiment analysis uncovers dissatisfaction you can’t see in the numbers.
  3. Empowering agents – Provide real-time feedback and actionable coaching.
  4. Unifying data sources – Bring together calls, CRM records, and network telemetry into one source of truth.
  5. Delivering strategic insights – Spot churn patterns, track agent performance, and act with confidence.

Key Capabilities

  1. Proactive Revenue & Retention Intelligence – AI churn scoring and alerts that keep retention teams ahead of risk. On average, 4.2% of monthly churn is reduced simply by implementing Retain.
  2. Automated QA & Coaching – Calls automatically scored with coaching opportunities highlighted. This equates to a 85% reduction in QA time required by staff.
  3. Unified Conversation Intelligence – End-to-end visibility across all customer interactions.
  4. Ask Q (AI Insights Chat) – Instantly get data-backed answers to pressing business questions.
  5. Seamless Integration – Connects to your VoIP and CRM systems in minutes, not months.
  6. Enterprise-Grade Privacy & Security – Zero-retention policy on call recordings to ensure privacy and data integrity.

Benefits Across Teams

  1. Executives – Real-time visibility into customer experience quality and churn risk. Define your business’ standard operating procedures in Retain, and we’ll flag whenever they aren’t being followed.
  2. Managers – Move from reactive call sampling to proactive churn management with data-backed coaching, saving you time and increasing accuracy.
  3. Technical & CX Staff – Gain real-time feedback from every interaction, helping you spot issues and improvement opportunities as they happen. Retain empowers staff to apply insights in the ways they see most effective, giving teams the flexibility to respond quickly and deliver a stronger customer experience without waiting on manual reviews.

Bottom Line

Retain turns every customer interaction into actionable intelligence. It helps you prevent churn, improve agent performance, and deliver the reliable experiences that keep subscribers loyal.

To learn more, or to see Retain in action with a personalized demo, reach out to your Customer Relations Manager today.

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