Table of Contents

sonarPay Self-Enrollment Guide

Jennifer Trower Updated by Jennifer Trower

Read Time: 4 mins

Self-enrollment for sonarPay makes it easy to begin the enrollment process through the enrollment portal. This guide walks you through what to expect, what information you may need, and how to complete each step.

Use the enrollment link provided by your CRM to begin the sonarPay enrollment process.

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Business Overview

The first section collects core business information, including:

  1. Country: The country where the business is legally registered.
    This must be the United States.
  2. Business type: The type of business entity, such as Sole Proprietor, LLC, or Corporation.
    This helps determine underwriting and risk.
  3. Public company status: Indicates whether the business is publicly traded on a stock exchange.
    For most merchants, this is no.
  4. Legal business name: The official registered business name shown on tax or incorporation documents.
    This should not be the brand name.
  5. DBA (Doing Business As) name: The name customers know and recognize.
    This may be different from the legal business name.
  6. Industry: The type of business or service provided, such as ISP, SaaS, or Retail.
    This helps classify the business correctly.
  7. Tax/TIN structure: How the business is taxed, such as EIN or SSN for a sole proprietor.
    This should match the business structure.
  8. Tax/TIN ID number: The business tax ID number.
    This is typically a 9-digit number.
  9. Business phone number: The main business phone number. It must be real, verifiable, publicly listed, and not a VoIP number.
  10. Business email: A general business email address, such as support@ or billing@.
  11. Business website: The company’s live website.
    It should be active, match the business, and clearly show services or products.
  12. Customer service phone number: The customer-facing support number.
    It must be public, real, and not a VoIP number.
  13. How payments are accepted: How the business accepts payments, such as in person, online, or entered manually.
    For this process, the customer should choose Online.

Business Details

This section explains how the merchant operates:

  1. Business description: A short explanation of what the business sells or provides.
    Keep it simple and clear.
  2. When payment is taken: Shows when customers are charged, such as before service, after service, or on a recurring basis.
  3. Date business started: The date the business began operating.
  4. Estimated monthly volume: The estimated total amount of payments the business expects to process each month.
    This should be realistic.
  5. Average transaction size: The typical amount of a single customer payment.
    This is usually the average charge per transaction.
This information should be accurate and realistic, as underwriting uses it for validation.

Business Address

The merchant must enter a real physical business address.

  1. Address line 1: The main street address for the business’s physical location.
  2. Address line 2, if needed: Additional address details, such as a suite or unit number.
  3. City: The city where the business is located.
  4. State: The state where the business is located.
  5. Zip code: The zip code for the business address.
    PO boxes should not be used.

Owner Information

This section collects identity details for the owner or significant responsible individual.

The owner section is only for KYC purposes. An actual ownership stake is not required, despite the form disclaimer.

Please enter a whole number in the ownership field. If ownership is 0%, enter 0.

The “owner” can be someone with significant responsibility at the company, such as a VP, Partner, or similar role—not necessarily an actual company owner.
  1. Disclaimer
  2. Legal first name: The legal first name of the owner or responsible individual.
  3. Legal middle name: The legal middle name of the owner or responsible individual.
  4. Legal last name: The legal last name of the owner or responsible individual.
  5. Owner phone number: The owner’s direct phone number.
    This can be a mobile or private number and does not need to be publicly listed.
  6. Owner email: The owner’s personal or direct email address.
  7. Country: The country where the owner resides.
    This is usually the United States.
  8. Date of birth: The owner’s date of birth.
    This is used for identity verification.
  9. SSN: The owner’s Social Security Number.
    This is required for underwriting and compliance purposes only.
  10. Business Title: The individual’s role in the business, such as owner, partner, or another responsible party.
  11. Ownership percentage: The percentage of the business owned by this individual. Enter a whole number only. If ownership is 0%, enter 0. This person may also be a responsible individual and not an actual owner.

Owner Address

The owner address should match identity records, such as a driver’s license or utility bill.

35-39 Owner Address: It must be a real residential address unless there is a valid reason otherwise.

Banking Information

The merchant must add a bank account for deposits.

  1. Choose instant bank connection: You can use Instant for a faster connection through Plaid.
  1. Manual entry: enter the account details yourself.
  1. Enter routing number: The 9-digit bank routing number for the account.
  2. Enter account number: The bank account number where deposits should be sent.
  3. Re-enter account number: Enter the bank account number again to confirm it matches.
  4. Select checking or savings: Select the type of bank account, such as Checking or Savings.
  5. Add an optional description: An optional label to help identify the bank account internally.
  6. Click Add.

Terms, Agreements, and Submission

Before submitting, the merchant must review the final section.

  1. Review the pricing structure.
  2. Open the legal agreement links.
  3. Check both required agreement boxes.
    Before clicking Sign Up and submitting your enrollment, please review these common issues to help avoid underwriting delays. A few quick checks now can make the approval process smoother and faster.

  4. Click Sign Up to submit the application.
  5. If there is an error, a warning icon will appear. The merchant should return to the section with the warning, resolve the issue, re-check the agreement boxes, and submit again.

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